Mark Christopher Auto Center

I want to share my recent experience at the Cadillac service department, as it was incredibly disappointing and frustrating. This was my first time visiting the service department after purchasing my 20 service department, as it was incredibly disappointing and frustrating. This was my first time visiting the service department after purchasing my 2024 Escalade Sport, and I had high expectations for how I’d be treated, given the significant investment I made in my vehicle. Unfortunately, the experience fell far below what I would expect from a luxury brand. When I arrived, no one greeted me or explained the process of how things work, which is standard at most service departments I’ve visited in the past. I initially parked, expecting someone to come out and provide guidance, but no one did. I had to take the initiative to go inside, where I was met with blank stares. It was clear that I had to speak up first to get any attention, and even then, the staff did not explain the process clearly. I felt lost, confused, and worst of all, disrespected. The staff’s demeanor was condescending, and I felt they lacked basic courtesy and professionalism. Communication throughout the entire process was poor, and there was no effort to ensure I understood what was happening or to make me feel like a valued customer. I was told the service would take two hours, which I was fine with, but it ended up taking over four hours, with no updates or clear communication along the way. Overall, this was the worst experience I’ve ever had at a car service dealership. As a 42-year-old who has dealt with various service departments over the years, I’ve never felt so dismissed or treated with such a lack of respect. This experience has left me extremely disappointed and upset, especially since I expected more from Cadillac, a brand that should prioritize customer care and respect. I feel it’s important to share this so others are aware of how some customers are treated. Thank you for taking the time to read my experience. More

Great customer service kept me informed vehicle warranty work was done quickly Avo was great work was done quickly Avo was great More

My vehicle was serviced and it took three hours less than promised. Javier was a pleasure to work with. promised. Javier was a pleasure to work with. More

The service was outstanding along with the followup. Julie my advisor was exceptional and my car was detailed. Thank you Julie my advisor was exceptional and my car was detailed. Thank you More

Including this purchase, I have now purchased 8 cars in my lifetime—and over several different manufacturers. This is by far the best experience I’ve had. My salesman, Mario, was very patient as I worked w my lifetime—and over several different manufacturers. This is by far the best experience I’ve had. My salesman, Mario, was very patient as I worked with the team to come to a mutually beneficial purchase outcome. He has even contacted me after the purchase to make sure I was still satisfied, and has offered to help me learn to figure out the new tech In my Traverse. More

Very responsive to all requests. Good listener. Took time to explain everything necessary to get us started. Good listener. Took time to explain everything necessary to get us started. More

Very friendly and knowledgeable about the vehicle I had in mind. This is the third car I have gotten at your dealership and yes I’ll be back in three years to purchase a new vehicle. in mind. This is the third car I have gotten at your dealership and yes I’ll be back in three years to purchase a new vehicle. More

Entire staff is very attentive! Problems I've addressed were looked into and resolved in a timely manner. I've purchased 3 vehicles from here and never had an issue with sales or Problems I've addressed were looked into and resolved in a timely manner. I've purchased 3 vehicles from here and never had an issue with sales or service. Wanted to add, the lounge has a variety of awesome coffee pods and bougie water machine. They treat all customers as if we are family! More

Good customer service. Sales Rep greated us and was very helpful. Will recommend friends and family to this dealership. Sales Rep greated us and was very helpful. Will recommend friends and family to this dealership. More

Staff are friendly and professional. I enjoyed your coffee machine. The location of the dealership was near and convenient. I enjoyed your coffee machine. The location of the dealership was near and convenient. More