Back

Mark Christopher Auto Center

Ontario, CA

4.4
9,392 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
Contact Dealership

2131 E Convention Center Way

Ontario, CA

91764

Directions

Filter Reviews By Type

Showing 9,392 reviews

September 18, 2021

You ask me about So my last visit with the dealership I the ship I told you I waited at the dealership for 6 hours that's a little too long for me I will not be shopping at that dealership again More

by Mmorgan2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

Wasn't sure what might have been the problem with my 2021 Silverado but the dealership thoroughly researched all possibilities and returned my truck with a clean bill of health. More

by Airstreamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Sep 17, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

The service department kept me informed on the progress of my truck and got it back on the road fast More

by MAGNINASHADDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

Wait time is extremely long. Customer service people tell you misinformation regarding your vehicle. They tried to charge me money even though I was covered through my extended warranty. They held onto my ve More

by Sjourney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo , Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

Their service department is outstanding. Representatives are friendly and competent. I especially appreciate Matt Torrez and the work of his department. More

by JBSU88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

Great experience! Had my vehicle in and out much quicker then anticipated! Dario was professional and contacted me to provide updates. More

by IamMrsWeber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Sanchez
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

It’s a GM service center, does anyone actually like going lol. Appreciate the work, thanks for fixing my car, but irritating it broke down in the first place. More

by frank.barilone.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

They were informative. Kept me updated. Avo was extremely helpful and courteous. They were very thorough. More

by Sam c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Sep 17, 2021 -

Sam c responded

I'm completely satisfied with my experience.

September 17, 2021

The dealership was clean and organized. Our experience with Gilbert and Emet was exceptional. They were both polite, professional, transparent and listened to our needs and what we were searching for. The More

by MNavarro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emet Nunez and Gilbert , Gil Gonzalez
Sep 20, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 17, 2021

The service center never answered the phones for two days. So I made an appointment online. The options for times were not working. So I went for the first available selection. Once I got there, I waite More

by MVCHENG PROPERTIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
446
...