Back

Mark Christopher Auto Center

Ontario, CA

4.4
9,392 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
Contact Dealership

2131 E Convention Center Way

Ontario, CA

91764

Directions

Filter Reviews By Type

Showing 9,392 reviews

September 26, 2021

They have repeatedly not taken care of my service issues and are now not responding to my requests to correct their mistakes. More

by matt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 27, 2021 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 26, 2021

Disappointed with the service dept. answered phone call in front of me, neglecting my time. Not the best visit. Checking in on 9/22 service was great. Checking out 9/24 customer service was lacking to say More

by kcrogglazer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Sep 27, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 26, 2021

Customer service representative where awesome they answering my questions got back asap as soon as my truck was done. More

by DRORTIZ7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 28, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 25, 2021

I came in September 23rd at 8am for a oil change on Cadillac there 5 hrs More

by CBETJOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 27, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 25, 2021

Great customer service, great communication. I really enjoyed the process. 5 stars all the way. More

by jessie9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 27, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 25, 2021

Ray provided exceptional customer service. He updated me throughout the whole process and was very knowledgeable with his recommendations. MARK CHRISTOPHER- you should hire more associates like him. Hands d More

by Erick.pineda2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 27, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 25, 2021

The staff was very nice considering the business. The call back about my car was great. More

by robbielomicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Sep 27, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 25, 2021

The people at Mark Christopher are nice and friendly and has a real welcoming atmosphere. More

by KEVIN131959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Sep 27, 2021 -

Mark Christopher Auto Center responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 25, 2021

I’ve been taking my GM vehicles to the dealership for many years. I have always been able to have a successful outcome with my vehicle issues. I continue to use the dealership service and sales departmen More

by beckydcota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 27, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 25, 2021

Never shown a Costco invoice or had a Costco salesperson work with. Horrible dealership. Stupid! More

by ATEAM@hotmail
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sep 28, 2021 -

Mark Christopher Auto Center responded

Hello, My name is Greg Hess and I am one of the Mangers here and head of the Costco Auto Buying Program here at the Dealership, I would very much like to hear more about your experience here, if you have a moment please call me direct at (909)975-3958

...
440
...