Mark Christopher Auto Center

Service provided was terrible! I was promised that my vehicle would be diagnosed and repair completed in 24 hrs. I had to leave my vehicle overnight, even when I took it in around 7:40AM. When I called t vehicle would be diagnosed and repair completed in 24 hrs. I had to leave my vehicle overnight, even when I took it in around 7:40AM. When I called the next day to find the status of my car, my service technician said that it would be another day. A full diagnostic still had not been completed. I was so mad and upset, that I drove to dealership and picked up my vehicle, with no repairs made. Simply unacceptable!!! More

5 stars plus for this dealership. The best experience received from Bryan and Vince,who were professional,knowledgeable and courteous! I would recommend Mark Christopher dealership to buy any car/truck received from Bryan and Vince,who were professional,knowledgeable and courteous! I would recommend Mark Christopher dealership to buy any car/truck for their intregrity. More

Very pleased, Brian, Greg were great to deal with. Everyone we interacted with was helpful and friendly. Everyone we interacted with was helpful and friendly. More

Took a long time to get checked in when dropping off car but service at this dealership was good. It’s almost impossible to reach some to make an appointment for service. but service at this dealership was good. It’s almost impossible to reach some to make an appointment for service. More

Good service, adviser was helpful. Would give a 5 if Good service, adviser was helpful. Would give a 5 if the phones were answered, difficult to get through the line. But the service was good, so f Good service, adviser was helpful. Would give a 5 if the phones were answered, difficult to get through the line. But the service was good, so far so good. They diagnosed a problem another service center could not. More

I took my truck in for service. Needed to have my computer reflashed. Was to by my advisor that technician said they couldn't touch my truck cause I had been sent to to the state referee. I needed to computer reflashed. Was to by my advisor that technician said they couldn't touch my truck cause I had been sent to to the state referee. I needed to get my truck reflashed due to smog purposes. Went to state referee was told anybody could fix the truck. That the dealer could of reflashed it and it would of been done.. I had to reschedule at another dealer to reflash computer and make another appointment to state referee to get my truck fixed. More

We were stranded last Thursday due to what was later identified as a battery failure. Roadside assistance was able to jump start the vehicle so it could be driven home. The following Monday we had an ap identified as a battery failure. Roadside assistance was able to jump start the vehicle so it could be driven home. The following Monday we had an appointment with the dealership to have the vehicle checked out. When we attempted to leave for our appointment the vehicle failed to start. With the help of Mr. Nobuyoshi Domon of the service department we were able to remove the failed battery and we brought it in for a new battery.The new battery was installed successfully and the vehicle appears to be working fine. More

TERRIBLE THEY WAY THEY RUSH YOU AND DONT EXPLAIN ANYTHING TO YOU TERRIBLE EXPERIENCE I HAD TO YOU TERRIBLE EXPERIENCE I HAD More

Dario Gomez bad customer service in regards to keeping the customer informed and updated. 2nd time assisted by Dario and 1st time took 3 1/2 hours for oil change and a tire rotation. His excuse a hour of the customer informed and updated. 2nd time assisted by Dario and 1st time took 3 1/2 hours for oil change and a tire rotation. His excuse a hour of me waiting was they didn’t have Mobil one synthetic and he took over an hour to ask me if it’s ok for other motor oil to be placed in my gmc 2019. This week 2 1/2 hours for just oil change I was first one to arrive when doors open at 7am. Again failed to keep customer informed and when I went in to ask him what’s going on he was on the phone and didn’t even look up to acknowledge me. He saw me come in and hung his head down like ignoring I was there. His co worker was the one who acknowledged me. Very bad customer service on Dario behalf and it shouldn’t take multiple hours for a oil change especially being first on line that morning. Dario need to learn how to multi task and also keep aware of his customers he has during the day and keeping them informed. More urgency. More

I asked to have power steering checked and I also assumed that the other fluids would be checked. After getting my truck back the power steering was still making noise and upon checking the fluid level found that the other fluids would be checked. After getting my truck back the power steering was still making noise and upon checking the fluid level found out it was low. My tire pressure was also low when I brought it in and unchanged after service. I had to fill the power steering fluid and add air to my tires. I always bring my vehicles here for service, this time I was disappointed. More