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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.4
9,391 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,391 reviews

October 07, 2021

Did not do a thorough multi point check. My brakes needed to be replaced and they didn’t mention that. More

by jonflorida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not recall
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Oct 07, 2021 -

Mark Christopher Auto Center responded

Jon, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2021

Very disappointed with service and pricing, completion times were way off. I had to rent More

by ARPIGEON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
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Oct 07, 2021 -

Mark Christopher Auto Center responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2021

Good service department. Disappointed they are now charging to rotate tires, this was free before. More

by queenesther1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
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Oct 07, 2021 -

queenesther1965 responded

Nobu Domon was my service technician. First time with him and he's very courteous.

Oct 07, 2021 -

queenesther1965 responded

What do you want me to say. I have answered all your questions in the survey.

October 07, 2021

Matt/Service Mgr & Nobu/Service Rep.: Polite, excellent & regular mannerly communication throughout car service - EXTRAORDINARY!! More

by vetsandpetscarshow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu ??????????, Matt Torres
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Oct 08, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2021

Love Nobu. He makes sure everything is good.He advises Love Nobu. He makes sure everything is good. He advises me on all my needs and makes sure they are taken care of. More

by CADDYLOVER03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Oct 08, 2021 -

Mark Christopher Auto Center responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 06, 2021

Nobu was a complete professional who kept me informed on all matters concerning our car. The car was repaired quickly and the technicians left the car clean with no evidence the technicians dismantled the d More

by Mike Curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Oct 06, 2021 -

Mike Curtis responded

Nobu was a complete professional who kept me informed on all matters concerning our car. The car was repaired quickly and the technicians left the car clean with no evidence the technicians dismantled the dash to repair and replace the CUE system. Thank you!

October 06, 2021

I was very pleased with there quick and hassle free service. I would highly recommend Mark Christopher. More

by CAMACHO04929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 06, 2021

Good communication from service department about what repairs were needed for my vehicle. I appreciate being informed of the progress and cost. More

by gunnjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Oct 08, 2021 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 06, 2021

Pleased with the service provided and received call for pick up on a timely manner. More

by gcluvsipo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Oct 08, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 06, 2021

Great customer service no problems whatsoever, would buy again from Tony Catalano and Vincenzo c More

by Stugots
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincenzo Catalano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Catalano
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Oct 08, 2021 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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