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Mark Christopher Auto Center

Ontario, CA

4.4
9,385 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,385 reviews

November 30, 2021

Not a very professional installation both sides were left undone of the touch screen installation on my SRX which cost $1,500 I would expect better from a backyard mechanic More

by lindaciousle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
nobu domon
Dec 01, 2021 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 29, 2021

Service needed not being approved by management due to being under warranty. I do not understand why a mechanic would say my truck doesn't have a leak if there is a saturation stain and fluid is low. More

by VASQUEZJUAN1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos
Nov 29, 2021 -

Mark Christopher Auto Center responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 28, 2021

I don't think they thoroughly check my car. I've taking it there twice for the same problem. More

by mzturi68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 29, 2021 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 28, 2021

We had the pleasure to work with Jett and he helped us purchase our new CT5, we love it. Thank you Mark Christopher Team!! I would recommend them. More

by MISSYGARCIA11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jett Palos
Nov 30, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 27, 2021

Great service! I don’t remember the sales rep but he was with us until the end of the sale! Explain to us the difference of each truck! More

by SAUCEDOM123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Nov 30, 2021 -

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 27, 2021

I bought most of my Automobiles at MC. I love the service at MC and I also like the service managers . I will keep on taking my Automobiles to MC for service , for as long as l live . Joe More

by JOEANDKATHYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2021

I had a coupon and the service advisor didn’t let me use it. When asking the other service advisors about it they knew which writer it was and they all called him a lazy A**. Julie is the writer I normally More

by DARRELLSCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Nov 29, 2021 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2021

JT was amazing along with the sales and finance team. Our experience was fabulous and so easy. They all went out of their way to accommodate all our requests and questions. More

by BIGMARKCORR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT sales
Nov 30, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 27, 2021

This time here was a good experience. Came out right away to me and take my car and my question. More

by kermittaggart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar
Nov 30, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2021

Great service, amazingly beautiful cars. Would definitely recommend to everyone who is Interested in getting a new vehicle More

by Jonathan Garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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