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Mark Christopher Auto Center

Ontario, CA

4.4
9,374 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,374 reviews

March 17, 2022

My experience was awesome couldn’t be happier everyone was super helpful and friendly definitely going back More

by SUPERLEONS4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan trimble
Mar 21, 2022 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 17, 2022

They resolved my issues quickly and efficiently. My vehicle will be back for more service when needed. More

by Nah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie, Matt Torres
Mar 18, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 17, 2022

Buying our lease veh. Was fast and easy.. Joel Rodriguez made my experience a pleasant surprise. No pressure to buy or lease. I would highly recommend Mark Christopher Che More

by DORAN.CHRISTENSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
Mar 21, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 17, 2022

The personnel at Mark Christopher are very accommodating from sales,service, and to parts. This is the second vehicle I have purchased from this dealership in 7 years due to the fact they service your needs More

by snoskir3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabu in service always a great person. Dario in service also a great person. Dino in service rentals is a class act who makes sure you are taken care of
Mar 21, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 17, 2022

Service is always great with Nabu and Dario ready to take care of you. You are always kept in the loop with how long the service will take and when the service is completed. Dino takes good care with the veh More

by snoskir3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 16, 2022

Didn’t evaluate my vehicle on the first apportionment so we had to return a second time. Very difficult to community with service department, they don’t answer calls or return vms. I’m not confident in the More

by casinowook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julia, Matt Torres
Apr 08, 2022 -

Mark Christopher Auto Center responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

Quick service, short wait time. I like that I can make an appointment for service More

by CHICKENLVR1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dov
Mar 18, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

Terrible follow up and hidden cost that weren’t upfront by the service advisor. I won’t come back. More

by LUPO105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Apr 08, 2022 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

Customer service need improvement, understanding that no one is a morning person they kind of make you feel like your an inconvenience. More

by Jont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 08, 2022 -

Mark Christopher Auto Center responded

Jay, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

Great customer service, fast and friendly. Great experience and only waited 45 minutes for my oil change. More

by JROEL76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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