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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.5
10,039 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,040 reviews

March 07, 2023

The level of service has certainly declined. The service dept will ignore you if they’re on the phone. They’re not ready for you when you have an appointment….AND they don’t communicate what’s More

by bcellsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Mar 08, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 07, 2023

I took my car in and was there for 3 weeks, I got charged 1500 dollars for a Radiator. I still have the same problems from before and more now not happy, I feel like the radiator was never the issue. More

by guspena85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 08, 2023 -

Mark Christopher Auto Center responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 07, 2023

Dealership was a great place to bring my vehicle to for excellent service, I will difinitly be back More

by Rlmacias32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 09, 2023 -

Mark Christopher Auto Center responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 06, 2023

We are very pleased with our experience with your sales consultant, Edy. He was very knowledgeable, helpful and answered all our questions. He made it easy to buy a car. Five Star! More

by catbull
Recommend Dealer
Yes
Employees Worked With
Edy Lopez, Sales Consultant
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Mar 08, 2023 -

Mark Christopher Auto Center responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Edy's efforts have made the difference in your car-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 06, 2023

The service I received was courteous, professional and prompt. I was completely satisfied. I will bring my vehicle back for service. More

by Stevieb34u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Mar 08, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 06, 2023

Mario was very nice, and answered all my questions. All support staff were helpful, and seemed honest and forthright. More

by brad.parti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano
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Mar 08, 2023 -

Mark Christopher Auto Center responded

Brad, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 06, 2023

The entire process was so smooth, hassle free! Great customer service, everything was absolutely perfect! More

by Christine28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincenzo Catalano, Jett Palos
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Mar 08, 2023 -

Mark Christopher Auto Center responded

Christine, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 06, 2023

In my experience with other GMC dealers that I have been to; my car received great service and the staff was very professional and friendly. More

by Loyda Mena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Report | Print
Mar 08, 2023 -

Mark Christopher Auto Center responded

Loyda, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 06, 2023

I was told that my time there would be 2- 2. 5 hours and I ended up being there for 6 hours. More

by Tyrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
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Mar 08, 2023 -

Mark Christopher Auto Center responded

Tyrone, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 06, 2023

Great work on my truck , the service I received from Julie es excepcional, excellent thank youJulie is always good to know that my vehicles are in great heands More

by josemoralestrucking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
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Mar 08, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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