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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.5
9,614 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,614 reviews

March 20, 2023

I was very pleased with getting my car back in timely manner. With the amount of work that was done. More

by sluggerdmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankee
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Mar 22, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

Made an online appt with confirmation number and email confirmation .received a confirmation and email reminder for appt. When checking in the service person said that I didn’t have an appt and that your More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these people I know
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Mar 23, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

Thank You Avo in service department. ! Avo is very courteous and attentive to his customers. keep up the excellent work.!! More

by Cindy
Recommend Dealer
Yes
Employees Worked With
Avo INjian
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Mar 22, 2023 -

Mark Christopher Auto Center responded

Cindy, thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2023

Not organized and communication was very poor Made several unnecessary trips and several in unreturned phone calls More

by FGOETSCHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Mar 23, 2023 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you've detailed. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 19, 2023

The service very professional at me in-and-out Definitely going back for my next service More

by Bluemagoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Mar 21, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 19, 2023

Did not like the high pressure for the extended warranty Our salesman Alex was AWESOME very polite and friendly I would use home again very knowledgeable with our new vehicle he answered all our questions More

by dwindust
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
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Mar 21, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience. If you ever need anything in the future or wish to discuss your experience further, please don't hesitate to contact us. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 19, 2023

They were every helpful. And respectful and they did call you with updates on the vehicles. More

by Fnasri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 21, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 19, 2023

Excellent, efficient & informative service. I trust the quality of work & recommend Mark Christopher for service. More

by sonnyalonzo7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 21, 2023 -

Mark Christopher Auto Center responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 19, 2023

Brought my truck back for the same concern for the third time and now they can't find a solution. Can't return calls, ignore me, horrible service overall. More

by JAIMEDANNY87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Cardenas
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Mar 21, 2023 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 19, 2023

For profession dealership with no BS (lying). Everything they said was the truth.. Fast and easy with no hassle. More

by ricoborrero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Cliff, Anthony Garrido
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Mar 21, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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