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Mark Christopher Auto Center

Ontario, CA

4.5
9,608 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,608 reviews

April 16, 2023

Nobu our service consultant was great and kept us updated on our vehicle. We will return when needed. More

by riasbrm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

Julia Escobar my service advisor kept me informed and helped with the difficult repair situation. Thank You again. More

by Shane Morquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Escobar
Apr 18, 2023 -

Mark Christopher Auto Center responded

Shane, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

There was a scratch on paint was promised to fix but not fixed. Detail of truck not good dirt in back of cab. Was told they would detailed again when I bought it back but didn’t. Buying a new truck over 50k More

by jamiewonger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerry Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

The quality control just isnt there at the service dept. In the last 3 oil services I had to return my car all three times. It just doesnt seem its worth the hassle and probably one of the alternate servi More

by BOODAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Mark Christopher Auto Center responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

It was great i really liked it It was amazing good customer service too More

by abrahamnoya@gmail.com
Recommend Dealer
Yes
Employees Worked With
NA
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 16, 2023

Service was completed in a timely manner even without an appointment. All my concerns were addressed and communication was on point. More

by RAMONJACMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Otto
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

People always take care of you like your family. That’s why I love going to that place. More

by DRLENANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2023

Bought truck new here, had issues with purchasing. When I scheduled service I made appointment, arrived on time and there were 12 cars in front of myself. Service person went from car-to-car completin More

by jtidwe55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres, Anthony Garrido
Apr 18, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2023

Bought at least 15 cars over yrs and Faddy and his staff awesome Great experience and great service More

by r.schick@fabcosteel.com
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Mendoza
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 15, 2023

He kept me informed! ! He was able to get the part order and was able to complete the job!! He is a good person to work with!! More

by Kristine Pavelak
Recommend Dealer
Yes
Employees Worked With
Noub Domon Great person to work with!!
Apr 18, 2023 -

Mark Christopher Auto Center responded

Kristine, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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