Mark Christopher Auto Center

Friendly staff ,very helpful . Waiting area was extremely comfortable ,well kept , and I enjoyed the coffee. Waiting area was extremely comfortable ,well kept , and I enjoyed the coffee. More

Excellent service, Cesar called me with updates about the parts and the status of the vehicle. parts and the status of the vehicle. More

Went to the service department to get a new ignition key. Took over 2 hours. The agent said the key cutter machine was broke so they had to change the shank out from the old key. But they still charged me Took over 2 hours. The agent said the key cutter machine was broke so they had to change the shank out from the old key. But they still charged me for the key cutting. More

No communication from repair rep. Waited six days of hearing nothing before calling. Each time calling had to go through someone else who would only tell me that they would have my re Waited six days of hearing nothing before calling. Each time calling had to go through someone else who would only tell me that they would have my rep call me back. Eventually moved to email to make sure I had a paper trail. They gave an estimate of four things all doable by a layman and at markups of parts of 2 to 4 times MSRP. I replied in email I only wanted one of the four things done, and only if they could do it by that day so I could pick up truck. Got no response and had to go through the phone process again just to pick it up, with the rep being near impossible to contact. Finally I just got a ride there to get my truck back before closing. They had done two of the four things but I had proof in the email I only authorized one. The rep argued with me that the work was already done and it took some time to convince him that it was not my mistake. The rep, Ray was his name, made it an absolutely terrible experience and at the same time wasted the dealership's money giving ultimately free work after I argued it off the bill. More

I needed my rear emblem to be changed and I was told by the service staff to see the parts staff. I was then told by the parts staff to go to another dept. Then I was told to find a guy by his name. Wh the service staff to see the parts staff. I was then told by the parts staff to go to another dept. Then I was told to find a guy by his name. When my car's service was completed, they did not go over in person about what was done or when I had to do my next service. Very bad on communication. More

Easy process for purchasing a vehicle. Very friendly and knowledgeable, would definitely recommend to others. Very friendly and knowledgeable, would definitely recommend to others. More

Sal was very helpful in going over pricing and getting us the deal we wanted on our new Equinox. There were no unnecessary fees and dealer installed options. It took about 3 hours to be out the door which wa the deal we wanted on our new Equinox. There were no unnecessary fees and dealer installed options. It took about 3 hours to be out the door which was quicker than a lot of other dealers I’ve been to. There was no haggling and going back and fourth, overall great experience. More

Very bad service on my car. My third time taking it for leaking water into the cabin, I explain and they keep my car for about 3 days (no loaner) and assure me it’s fixed and th My third time taking it for leaking water into the cabin, I explain and they keep my car for about 3 days (no loaner) and assure me it’s fixed and then it rains and leaks again. There’s also the issue of no rentals..ever. THEY NEVER AMSWER THE PHONE. I’ve tried to make appointments for services and they don’t answer the phone so I have to go in person and leave my car and again with no accommodations for me to get home. I’ve tried to be patient but they can never accommodate. I took it in for the fourth time hopefully this time it’s fixed but I doubt it. I will be looking for a new dealership. More

Easy drop off and pick up. Good customer service. Everything explained as far as recommendations of service Good customer service. Everything explained as far as recommendations of service More

Great friendly service. Work completed in a timely manner. Took time to explain process. Professional staff. Work completed in a timely manner. Took time to explain process. Professional staff. More