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Mark Christopher Auto Center

Ontario, CA

4.4
9,453 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,453 reviews

April 16, 2023

Service was completed in a timely manner even without an appointment. All my concerns were addressed and communication was on point. More

by RAMONJACMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Otto
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

People always take care of you like your family. That’s why I love going to that place. More

by DRLENANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2023

Bought truck new here, had issues with purchasing. When I scheduled service I made appointment, arrived on time and there were 12 cars in front of myself. Service person went from car-to-car completin More

by jtidwe55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres, Anthony Garrido
Apr 18, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2023

Bought at least 15 cars over yrs and Faddy and his staff awesome Great experience and great service More

by r.schick@fabcosteel.com
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Mendoza
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 15, 2023

The service and knowledge were excellent. Service advisor was friendly and helpful and personally gets you were car is done. Time delay at turning in final paperwork to cashier for payment. More

by jillocean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for visiting Mark Christopher Auto Center’s service department. I am glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let me know if there is anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2023

He kept me informed! ! He was able to get the part order and was able to complete the job!! He is a good person to work with!! More

by Kristine Pavelak
Recommend Dealer
Yes
Employees Worked With
Noub Domon Great person to work with!!
Apr 18, 2023 -

Mark Christopher Auto Center responded

Kristine, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 14, 2023

Really good costumer service. He was really accurate on delivery date. Great at explaining everything More

by rjesus655
Recommend Dealer
Yes
Employees Worked With
Antonio / Tonny
Apr 18, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 14, 2023

Anthony showed me all the information about the touch screen. Where to go for any other information that I need! Very nice truck !’ More

by Justin.Adema
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez , Anthony Garrido
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review, Justin! We really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Apr 18, 2023 -

Justin.Adema responded

Thank you very much!!

April 14, 2023

Your mechanic could not find my problem so he did not fix. Not Happy with your mechanic. More

by LSAN0075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie did not solve my problem
Apr 18, 2023 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 14, 2023

The retro fit was fine, but they were able to do one of the other retro fits, which was great except that I didn’t know they did it until I got a letter from GM saying it was ready to be done. When I calle More

by Walkandroll2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 18, 2023 -

Mark Christopher Auto Center responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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