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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.4
9,453 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,453 reviews

April 17, 2023

Service department is a nightmare. I Probably won't buy a car from them again. More

by yypartyrentals12
Recommend Dealer
No
Employees Worked With
Dino
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Apr 19, 2023 -

Mark Christopher Auto Center responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 17, 2023

One of the best that I ever dealt with the sales group was amazing thank you More

by KHALILABUIZAM01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray and sall
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Apr 19, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 16, 2023

Your service department is not friendly. When you call there, you get transferred to voice mail and no one ever returns your call. More

by PRSUSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Apr 18, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

This service department is horrible. For MANY years, I have been a loyal customer of this dealership and have ALWAYS given great reviews. Not any more. Back in February they lost my resp More

by MYBOYBUBBA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you've detailed. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Apr 18, 2023 -

MYBOYBUBBA responded

Your "reply" is absolutely not true. You continue to say, "we acknowledge your review and are currently looking into events you've detailed". This is a computer generated response, and I've seen it several times. YOU have NEVER contacted me, and I'm sure you still won't.

Apr 19, 2023 -

MYBOYBUBBA responded

Your response is absolutely not true. You continue to say,"we acknowledge your review and are currently looking into events you've detailed. This is a computer generated response, and I've seen it several times. YOU have NEVER contacted me, am I'm sure you still won't.

Apr 22, 2023 -

MYBOYBUBBA responded

Your response is absolutely not true. You continue to say,"we acknowledge your review and are currently looking into events you've detailed. This is a computer generated response, and I've seen it several times. YOU have NEVER contacted me, am I'm sure you still won't.

April 16, 2023

Everything was great as always. Definitely make sure you get in early as possible before the traffic. More

by Rnca07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas
Report | Print
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

Nobu our service consultant was great and kept us updated on our vehicle. We will return when needed. More

by riasbrm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
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Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

Julia Escobar my service advisor kept me informed and helped with the difficult repair situation. Thank You again. More

by Shane Morquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Escobar
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Apr 18, 2023 -

Mark Christopher Auto Center responded

Shane, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

There was a scratch on paint was promised to fix but not fixed. Detail of truck not good dirt in back of cab. Was told they would detailed again when I bought it back but didn’t. Buying a new truck over 50k More

by jamiewonger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerry Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

The quality control just isnt there at the service dept. In the last 3 oil services I had to return my car all three times. It just doesnt seem its worth the hassle and probably one of the alternate servi More

by BOODAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Mark Christopher Auto Center responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2023

It was great i really liked it It was amazing good customer service too More

by abrahamnoya@gmail.com
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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