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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.4
9,502 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,502 reviews

October 09, 2024

dropped of the car and when picked up it was not fixed. drop the acre off a 2nd time and when i came back to get it, still broken. left the car a 3rd time and we will see how it goes this time. Looks like More

by JCOOPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand your frustration and appreciate your feedback regarding the repeated issues with your vehicle at Mark Christopher Auto Center. We take matters like this seriously and want to assure you that our goal is to provide quality service. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to us. We value your business and hope to resolve this to your satisfaction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 09, 2024

Jonathan was so patient with us, we were looking at used then went to new and then went on a different make! That’s where we fell in love with our New Traverse. It was the perfect size, color for our many. More

by luciaventura89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 10, 2024 -

Mark Christopher Auto Center responded

Thank you, Lucia, for taking the time to share your experience with us! We're thrilled to hear that you found your perfect New Traverse at Mark Christopher Auto Center. It's wonderful to know that Jonathan was patient and helpful throughout your journey. We appreciate your trust in us and look forward to welcoming you back for any future needs! Enjoy your new vehicle! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 07, 2024

Scheduled online and went to my appointment and they said they couldn’t do it because I didn’t call. Then had to make new appointment for update to software and it took two days to complete. Not good More

by JERRETMURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand the frustration you felt with the scheduling confusion and the delay regarding your software update. Your feedback is important, and we strive to improve our processes at Mark Christopher Auto Center. If you’d like to discuss this further, please feel free to reach out to me directly. We appreciate your input and hope to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2024

My service advisor Tony Lopez had great follow-up and communication. He explained everything clearly and timely. More

by RMCD013
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
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Oct 09, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're delighted to hear that Tony provided you with great follow-up and clear communication during your service at Mark Christopher Auto Center. Your positive feedback is greatly appreciated, and we look forward to seeing you again for your next service! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2024

My treatment from Greg Hess was outstanding. He treated me with respect and made me feel comfortable buying the Hummer. More

by thomas.valenzuela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that Greg provided you with outstanding service during your Hummer purchase. At Mark Christopher Auto Center, we strive to ensure our customers feel respected and comfortable throughout the buying process. We appreciate your feedback and look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 07, 2024

Super nice, they were friendly and explained everything I needed to know about the car plus all the paperwork was quick which I really liked More

by arceliamedina31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Mark Christopher Auto Center responded

Thank you for your review! We’re glad to hear you found our team at Mark Christopher Auto Center friendly and that the process was quick and informative. Your experience matters to us, and we appreciate your feedback. We look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 06, 2024

Very easy transaction easy to work with the reason I continue to to return to this dealership. More

by GILBAHME138
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Oct 08, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you find transactions at Mark Christopher Auto Center easy and enjoyable. Your continued trust means a lot to us, and we look forward to serving you again in the future. Safe travels! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 06, 2024

We were able to shop around and look for a car that fits our needs. Thankful for a patient sales associate junior. More

by ameliajmua
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you found a car that fits your needs, and we appreciate your kind words about Junior. At Mark Christopher Auto Center, we pride ourselves on providing patient and attentive service. We look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 06, 2024

Mark Christopher understands the needs of their customer by going above and beyond other dealers. More

by mtmi6939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie
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Oct 08, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We truly appreciate your kind words about Mark Christopher Auto Center and our commitment to understanding our customers' needs. It's our goal to go above and beyond, and we're thrilled to know that we succeeded with you. We look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 05, 2024

They are not customer service forward. They don’t speak respectfully, and make you wait. More

by STUFFCHEST
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us at Mark Christopher Auto Center. It’s important to us that our customers feel respected and valued. Please feel free to contact me directly so we can address your concerns and improve our service for future visits. Your insights are invaluable, and we hope to serve you better next time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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