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Mark Christopher Auto Center

Ontario, CA

4.4
9,570 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,570 reviews

July 18, 2023

They were very attentive and efficient with the service itself and they gave me back my car really quickly. More

by Samuel Villarroel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 19, 2023 -

Mark Christopher Auto Center responded

I truly appreciate you taking the time to write about your experience at our service department, Samuel. We want to provide all of our customers with quick and efficient vehicle maintenance, and I am thrilled to hear that you feel you had such a wonderful experience with our entire team. I am happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2023

I've purchased several vehicles from Mark Christopher and I've been satisfied with all of them and will continue to purchase my vehicles More

by serafindaniel627
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your kind words about your experience at Mark Christopher Auto Center! I love our happy customers and I am honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 18, 2023

Julia was really great to work with. She was very communicative and kind to to work with. While I understand the policy of not releasing vehicles without a signature. It would have helpe More

by bcoke09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia
Jul 20, 2023 -

Mark Christopher Auto Center responded

I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 18, 2023

I never received a call that my car was ready for pick up. I reached out to the person I was assigned to twice, left voice-mails and never received a call back. I eventually called the sales department wh More

by Reign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario
Jul 21, 2023 -

Mark Christopher Auto Center responded

Reign, I appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2023

Very nice dealership. Everybody there was very friendly. And the Mechanic did excellent work on my car way better than the other place. I took it too. Thank you. More

by 1000markymark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 18, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience, Mark! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2023

Brought in my 2023 Sierra for a simple oil change and tire rotation.found a few scratches on my black wheel. Techs need to take an extra minute while using the impact tool. I won’t be returning to this d More

by Me
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get any names
Jul 18, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jul 18, 2023 -

Me responded

You can call me if you’re that concerned

Jul 19, 2023 -

Me responded

You can call me if you’re that concerned

July 15, 2023

I had a few issues with a part that was defective and was taken care of perfect. Pleasure dealing with your service center. More

by rare83
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jul 18, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2023

Jason knew very little about the vehicle and its features. The dealership gave me no reason to return for service or other opportunities as there are other GMC dealers closer to my residence More

by ericmgolden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Ho
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 14, 2023

Julie Escobar in service is fast and efficient in getting all service request completed and keeps the customer updated throughout the service. More

by Ryan.lindsey3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jul 17, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Julie does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2023

Jackie is very helpful. Will take back when we need service. Thanks for all the help. More

by Jewell Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie in service department.
Jul 17, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that Jackie could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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