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Mark Christopher Auto Center

Ontario, CA

4.4
9,499 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,499 reviews

October 25, 2024

Outstanding customer service and an ease of making the transaction finalized. Jose was easy to connect with and made for a great overall experience. More

by CLINTONMARKOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Enciso
Oct 28, 2024 -

Mark Christopher Auto Center responded

Thank you, I appreciate your positive feedback! We're thrilled to hear that you had an outstanding experience at Mark Christopher Auto Center. It's great to know that Jose provided you with excellent customer service and that the transaction process was smooth. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2024

Best price around, I looked around for a good deal, drove from Riverside 40 minutes but it was worth it. More

by jc21ayala
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ozzie
Oct 25, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're thrilled to hear that you found the best price at Mark Christopher Auto Center and that your drive from Riverside was worth it. We appreciate your effort in choosing us and look forward to assisting you again in the future. Safe travels! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 24, 2024

They gave me my car at the time they said for the oil and tire rotation. However, they were not able to get the recall done by the time I needed. More

by emily_vlnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
Oct 25, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! I appreciate you taking the time to share your experience with Mark Christopher Auto Center. I'm glad we were able to complete the oil change and tire rotation on time. However, I understand that we couldn't address the recall in the timeframe you needed. If there's anything else we can do to assist you with the recall, please don't hesitate to reach out. We hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2024

Chelsea in Service Dept. provided me with excellent a customer service experience. She got me in quickly to address a front brake issue prior to leaving for a vacation. The More

by MIKE.CAMARENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We’re thrilled to hear about your positive experience with Chelsea in our Service Department. It’s wonderful to know that she could assist you with your front brake issue before your vacation. We pride ourselves on providing excellent customer care at Mark Christopher Auto Center, and we’re glad you felt that during your visit. We’re grateful for your loyalty as a Mark Christopher Cadillac customer and look forward to serving you again in the future! Safe travels! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 23, 2024

I had an appointment but the wait was about five hours. ...That's a lot of time waiting and waiting and waiting.... More

by BETTYGIGI33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JT Trimble
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand that a five-hour wait is not ideal, and I appreciate your feedback. At Mark Christopher Auto Center, I aim to provide timely service, and I value your patience. If you have further concerns or would like to discuss this matter, please feel free to reach out to me directly. I hope to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 22, 2024

Larry Lee is rude and liar. Run my credit without authorization. I paid cash. Gave me an installment contract when in the beginning i said we are not financing. Against Patriot More

by ZAIMS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas Baustista and Larry Lee
Oct 28, 2024 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

October 21, 2024

The service was great but the quote was absolutely ridiculous!!! For a part for 115.00 the labor was 2600. This is just unbelievable and on my quote there were about 4 items like that. More

by kdubs1102
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your concerns regarding the quote provided for the service at Mark Christopher Auto Center. Pricing can sometimes reflect the specific requirements of the job, but I appreciate your input on this matter. If you have any further questions or would like to discuss your experience, please feel free to reach out to me directly. I'm here to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2024

Great service at this dealership. Resolved the majority of my issues on the first service visit. More

by EliteScientist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Gomez
Oct 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! I'm thrilled to hear that we could resolve most of your issues during your first service visit at Mark Christopher Auto Center. I appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2024

Clean dealership, Thomas goes the extra mile and gets everything handled in a timely manner More

by tylergale
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Bautista
Oct 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your fantastic review! I'm thrilled to hear that you had a positive experience at Mark Christopher Auto Center and that Thomas went the extra mile for you. I take pride in our clean dealership and efficient service. I appreciate your support and hope to see you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 21, 2024

I went in service department just to get my long time wait for my brand new GMC Canyon AT4 bed liner. Service adviser Jackie K was great, she was very nice and friendly. However, I only gave it a 4 star More

by scotts993
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I'm glad to hear that Jackie was great and provided you with friendly service at Mark Christopher Auto Center. I appreciate your feedback regarding the bed liner installation and condition. It's important to me that our customers receive high-quality products, and I understand that the scratches and installation issues were disappointing. I will ensure these concerns are addressed with our team to improve our service. Please feel free to reach out to me if you have any further questions or concerns, and I hope to serve you better next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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