
Maple Hill Auto Group
Kalamazoo, MI
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5,137 Reviews of Maple Hill Auto Group
Cassandra was wonderful and spent a lot of time with me answering my questions and explaining how the Goggle maps function works in my Outback. answering my questions and explaining how the Goggle maps function works in my Outback. More
Great with scheduled maintenance and warranty. They lost my confidence with an oil leak. They said the pan had external damage and the seal was compromised, recommended a new pan and seal ($800). They lost my confidence with an oil leak. They said the pan had external damage and the seal was compromised, recommended a new pan and seal ($800). While I recognized the need for a new seal I asked if the pan could simply be adjusted. They said that it was compromised and could leak in the future. After the repair I asked for photos of the compromised pan only to find the damage was ridiculously minor and didn't affect its integrity. Needless to say I felt they took advantage of the situation to make an up sell of a new pan plus gasket. More
Went in for an oil change and a warranty repair on the drivers seat. Upsold on air and cabin filters. $160 later the seat is still broken. Said it was fixed but it broke again within an hour. This is our drivers seat. Upsold on air and cabin filters. $160 later the seat is still broken. Said it was fixed but it broke again within an hour. This is our 4th and last Outback . Service frustrations have us looking at other car brands - Honda or Toyota next time. More