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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

September 16, 2022

Clean, professional, service advisor polite, friendly, helpful. Service was quick, advisor showed us what is coming up in the future at the 30,000 mile servicing. More

by JerryChamness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Sep 19, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 16, 2022

I had a very pleasant experience when I bought my new Tiguan. I had an even better experience when I started using Maple Hill Service Last year. I have 5 VW diesels and Maple Hill is very reasonable wi More

by CLEANINVN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kipp Kewish 5 stars, Jon Gates, James DeYoung, Hannah Seal, Mike Simmons, CB Watkins
Sep 20, 2022 -

Maple Hill Auto Group responded

Thank you, so much! We're so happy to hear that you enjoy working with our staff as much as we do. Hannah and Kipp are both great assets to our team, and we appreciate them very much. We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 16, 2022

Any time that I have had service done on my Subaru Ascent, I was met at the entrance with a very polite and professional staff person. I was always briefed on the progress of my service and given upd More

by PRAIRIERIVERRODS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Pyle
Sep 20, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that you enjoy coming here for your vehicle services. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 15, 2022

Great service and buying experience was an easy process and all involved were very good at making the purchase nice More

by BEARUP123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Matt Taylor
Sep 16, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 14, 2022

The service department was very polite and communicated well throughout the day. They explained options for my car and followed up quickly with the planned repairs. They even followed up with a phone call More

by pgcoles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Sep 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know.\ Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 13, 2022

A great service. Car wash is good. shuttle bus helps a lot. The staff is helpful. More

by yliu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Sep 13, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know.

September 13, 2022

Great service, comfortable lounge area, reasonably priced and lt me know what to expect on my next visit. More

by rachael.j.garland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Sep 13, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 13, 2022

Body damage done during oil change. Now I have to go through inconvenience to get quote from body shop! More

by CRYSTAL.MCLAUGHLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, Sam Lasher
Sep 13, 2022 -

Maple Hill Auto Group responded

I apologize that there was damage done during your oil change. Unfortunately, the body shop does require appointments to get a quote for the damage. We asked that you call to schedule that appointment and get the quote so that it can be done according to your schedule. Once that quote is sent over to us, we will make arrangements with you to pick up your vehicle and get a loaner to you as soon as possible. I sincerely apologize for all the inconvenience, but this is the best way to get all of the body work done as quickly and easily as possible.

September 12, 2022

Had another good experience at the service department. Went in for a headlight and oil change. The service department has always been very quick, and efficient. Cassandra informed me that I needed front More

by JIMPENA350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Sep 12, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 12, 2022

Everything worked out great! I made this appointment last minute, I took a break off work to drop off my car and everyone there made it easy. The driver was great too, was very g More

by sterling.orlowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Sep 13, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear all about your great experience with our service department. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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