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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

April 10, 2023

Friendly and quick surface. Looked at filters and found need to change. Reasonable cost for services and completed in less time then estimated. More

by STOKERPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Apr 24, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Apr 24, 2023 -

STOKERPT responded

I received an email from dealerrater and informed that you did not have my email address. It should be on file but if not please input it stokerpt@charter.net. Thank you.

April 10, 2023

Very happy with the service provided, fast and good, I went for tire rotation and battery check, all taken care of. More

by JOSE.G.SEBASTIANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Apr 24, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 07, 2023

I was greeted upon arrival by Cassandra and checked in,service was very quick and my vehicle was washed and returned,and all repairs etc. explained to my satisfaction.The dealership is clean and comfor More

by JAMESRKIPP
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Apr 10, 2023 -

Maple Hill Auto Group responded

Thank you! We are happy to hear that your service experience was so great! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specilaist 269-342-6600 lgrubb@maplehillauto.com

April 04, 2023

I love how Maple Hill NEVER PRESSURES you into unnecessary car maintenance like other dealerships do. This is why I drive over an hour to Maple Hill. More

by JOHNAARADFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Hannah Seal, Lauren Armbruster, Morgan Tassell, Rebecca Shelton, Sadie Hisey, ALYSSA MILLERS
Apr 04, 2023 -

Maple Hill Auto Group responded

Thank you, so much! We are so happy that you continue to come see us for service. Let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 04, 2023

Good overall experience. Staff professor and knowledgeable. Customer service was very good. I have also used their service center and enjoyed that experience as well. More

by JLOOSER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Matt Taylor
Apr 04, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 03, 2023

Lauren was aware of my time constraints and concerns and was able to accommodate my car issue.....including one we didn't think there would be time for. Thank you, Lauren! More

by KELLIOTT52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Apr 04, 2023 -

Maple Hill Auto Group responded

We are happy to hear that Lauren was able to get everything with your vehicle taken care of in a timely manner. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 03, 2023

Great experience. The exact opposite experience than the last time I purchased a car (2011 w/a different dealership). Thank you, James and CB! I didn't interact with More

by michaelponline
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James DeYoung, Jacob Prieto, CB Watkins
Apr 04, 2023 -

Maple Hill Auto Group responded

We are so happy to hear that James and CB were able to help you get into a great new car. We look forward to working with you in the future. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 03, 2023

Low pressure and excellent service for a journey like no other. Left without any problems! More

by SWARREN0918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Apr 04, 2023 -

Maple Hill Auto Group responded

Thank you! Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 02, 2023

Pros: Vehicle selection was fine, amenable deal reached, paperwork went smoothly, sales manager was professional and polite. Did not have to deal with pushy salesmen. Cons: Communications need work. More

by pawilh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Kevin Poffenberger, Matt Taylor
Apr 04, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. Please let us know if there is anything we can help you with the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 01, 2023

Very clean, friendly,professional and honest. This is the best service department I’ve ever dealt with. More

by donaldcarrier53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lauren Armbruster
Apr 04, 2023 -

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. And appreciate your kind comments. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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