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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

May 01, 2023

The techs all seem knowledgeable and helpful and my car always comes back clean. However the Volkswagen service advisor leaves much to be desired when it comes to how she talks to people. More

by Nittanylions58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Seal
May 08, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. We're happy to hear that your service went well. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 29, 2023

I experienced excellent service at my appointment. The staff was very professional, friendly and accommodating. More

by moon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 28, 2023

I enjoy working with the people at this dealership. The only thing, and it makes me laugh, when I get emails, some of them refer to me by name and others are addressed to my son who bought a Volkswage More

by JMAHMAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Hannah Seal, Morgan Tassell, ALYSSA MILLERS
May 08, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I am happy to hear that your service went so well. The next time you're in for service, we'll see if we are able to get to the bottom of the email issue. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 27, 2023

xox xox xox xo xo xo xo xo xo xox xo xo xo xo xo xo More

by JULIE.WEIGHMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
Apr 27, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 26, 2023

Everyone was friendly and helpful. I have stopped a couple times in past eight years for key fab batteries? And my service was the same. More

by JHETTINGA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 26, 2023

As always, great people and great service. I wouldn’t take my car anywhere else. More

by ILLINIPOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lauren Armbruster, Morgan Tassell, Rebecca Shelton, Sadie Hisey, ALYSSA MILLERS
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 26, 2023

They were great and very helpful and efficient! They answered all my questions and if they couldn't they went and got the answers More

by cjalacki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Hisey
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 25, 2023

Everything was great! I need to give Kudos to (please forgive me if I don't get the name right) Alyssa. She was the person who greeted me as I came in for maintenance. She More

by KADO563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Prieto, ALYSSA MILLERS
May 08, 2023 -

Maple Hill Auto Group responded

Thank you, so much! It is good to hear how great James and Alyssa are. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 25, 2023

Nice staff will recommend to others. Answered all our questions in timely manner. Thank you More

by KAHLMORGAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, James DeYoung
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 25, 2023

The service we receive here is always thoroughly great. They keep us informed of all the maintenance that is happening with a detailed video and present any concerns. The customer service is always very More

by p.lisak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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