Maple Hill Auto Group

Unsatisfactory follow up and misdiagnosis After purchasing our first ever car from Maple Hill this past January we were told that we would be receiving an owners manual in the mail because the After purchasing our first ever car from Maple Hill this past January we were told that we would be receiving an owners manual in the mail because there was not one in the glove box of our 2015 Sonata. After a few weeks I called our salesman and he said that the note he had made was buried beneath a bunch of papers on his desk. Most recently ... on August 15th I brought the Sonata in to have the marker lights (LED) checked on the right front of the car as the assembly had been jarred loose. I was told by the Maple Hill mechanic via the service manager that this would need to be fixed through an insurance claim which would involve a new bumper as well as an entire new lighting assembly. I returned to Hastings and immediately went to my State Farm agent. He okayed the repair work, so I went to Dewey's Auto Body in Hastings to get an estimate. The owner of the body shop crawled underneath the car and clipped the light assembly back into place. Should I trust bringing my car back to Maple Hill for anything more than VIP oil changes? More

Exceeds other experiences elsewhere My visit entailed having an oil change, mileage accounted for, and full front and rear brake job. No hassles, friendly relaxed staff, and a great quo My visit entailed having an oil change, mileage accounted for, and full front and rear brake job. No hassles, friendly relaxed staff, and a great quote/service. They make you feel comfortable without being overbearing or putting on false pretenses. More

Use caution The previous visits to Maple Hill have all been very positive. My most recent visit for routine maintenance was different. The computer had been t The previous visits to Maple Hill have all been very positive. My most recent visit for routine maintenance was different. The computer had been tweaked. Mileage on a routine 1000 mile trip had been 32 mpg. This time, it was 35 mpg. I hope this improvement will continue. On the other side, when I retorqued the lug nuts they were all over torqued (>150 ft. lb., the limit of my torque wrench). A dangerous condition. I asked for help in getting the GPS update. I was given a website and phone number. Neither of which worked. I am seriously concerned. More

Subaru Outback 6000mi recommended service First service at this dealer. All employees I interacted with were friendly and professional. Work scheduled was done as requested/scheduled. Car was First service at this dealer. All employees I interacted with were friendly and professional. Work scheduled was done as requested/scheduled. Car was washed and ready to go at departure. Waiting area was clean with refreshments provided. Excellent Service, I'll be back. JEB More

Over 3 years of excellent service Once again the service was prompt, friendly, well-explained, and thorough. Worn parts were presented and described so that I could make an informed d Once again the service was prompt, friendly, well-explained, and thorough. Worn parts were presented and described so that I could make an informed decision as to immediate replacement or possibly wait until next scheduled service. More

New lease This is the 4th vehicle that I have purchased from Phil. Highly recommend Phil and Steve. They are always available to take my calls. I appreciate This is the 4th vehicle that I have purchased from Phil. Highly recommend Phil and Steve. They are always available to take my calls. I appreciate their humor and friendliness. More

Great dealership They are very organized, and make you feel as a customer you do matter. They give you a time to expect the work to be completed and then call when it They are very organized, and make you feel as a customer you do matter. They give you a time to expect the work to be completed and then call when it is. I have been very happy with the service and any interaction with this dealership. More

Service department operates efficiently Brought my 13 outback in for an oil change.. Heather in the Service deparment is professional, always listens and attends to my service needs. This vi Brought my 13 outback in for an oil change.. Heather in the Service deparment is professional, always listens and attends to my service needs. This visit a service representative from the shop came to talk to me about the results regarding my maintenance visit. More

First oil change and tire rotation The staff was friendly and professional. Free snacks and drinks while I waited. Heather walked me through the service protocol since it was my first The staff was friendly and professional. Free snacks and drinks while I waited. Heather walked me through the service protocol since it was my first time. More

Outstanding! I purchased my 2017 Santa Fe from Maple Hill auto group August 03, 2016, Matt Williamson was our salesman. We told him what we wanted and how much we I purchased my 2017 Santa Fe from Maple Hill auto group August 03, 2016, Matt Williamson was our salesman. We told him what we wanted and how much we could spend. Within 90 minutes we had our vehicle and were on our way. The Service Depart has an awesome staff: Steve Nutt, Al King, and Misty. They always take care of our vehicle maintenance. We highly recommend Maple Hill Auto Group. They are the BEST in Sales and Service! More