Back

Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

Directions

By Type

5,137 Reviews of Maple Hill Auto Group

March 26, 2021

Always friendly and excellent service. Maple Hill Auto has always been great. I bought my Outback there and always have it serviced there. Thanks for the free car washes! More

by JULIEDEVERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Mar 26, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 26, 2021

Oil change for my 2019 Subaru Outback which I just got in January. Love the car!! Your facility was fast, friendly, efficient, and professional. Thanks!! More

by MHUNDERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Mar 26, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 26, 2021

Great and timely service. Friendly and informative service department. Quick to call and inform me updates on my vehicle. Also, great with update on pick up times. More

by ROSALEZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Mar 26, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 26, 2021

We have purchased 3 Subarus at Maple Hill. It is the Service Department that keeps bringing us back to your dealership. They are friendly, helpful and qualified to take care of our cars. They are quit More

by COLETTE.WISMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Rick Milbeck, Misty Figg
Mar 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Mar 29, 2021 -

COLETTE.WISMER responded

You are welcome.

March 26, 2021

Ed Fitts helped us out. Absolutely no pressure, very laid back, and Very accommodating. Highly recommend this place, they are top shelf in my opinion. More

by BBAIR2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Ed Fitts, Jon Gates, Tim Born, James DeYoung
Mar 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Ed. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 26, 2021

Although I live in the Grand Rapids area, I was drawn to Maple Hill because of a used Subaru Outback I had seen online that piqued my interest. Within a week, it was mine! Thanks to Bruce Balestri for makin More

by JUDYDEBOER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Bruce Balestri
Mar 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Bruce. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 25, 2021

My visit was informative: I learned important safety information about my car. Both Kelsey and Abram did quality, efficient work. I felt all were working to help me. More

by thoroughman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abram did Efficient, quality work. , Jon Gates, Kelsey LeRoy
Mar 25, 2021 -

Maple Hill Auto Group responded

We are happy to hear that you were so happy with your service. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 25, 2021

The instructions for how to access the service garage for my appointment were not clear. The salesman in his cubicle was a bit rude. He asked if I saw the big green arrow. I thought I needed to check in befo More

by JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Che Lopez
Mar 29, 2021 -

Maple Hill Auto Group responded

I apologize for the impression that our sales person left you with. We never want a customer to feel as if they are being brushed off. I will address your concerns with our sales manager. If there is ever anything we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 25, 2021

Fast, friendly and efficient service. I also truly appreciated all the protocols in place for Covid. Dividers in the eating room. Steering wheel cover. They’re explained everything clearly and answ More

by karzoo1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amie Freeman
Mar 26, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us review, we really appreciate it. I am so happy to hear you had a good experience here in our service department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 25, 2021

James and Tim helped my buy my first "new" car on my own. Great experience and customer care provided. Thank you for your help throughout the process More

by LCRAWFORD2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Tim Born, James DeYoung
Mar 26, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us review, we really appreciate it. I am so happy to hear you had a good experience here in our sales department with James and Tim. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

...
211
...