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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

May 26, 2022

The process right from scheduling an appointment to getting my car serviced was great! Will definitely come back! More

by SRISHTI
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jun 01, 2022 -

Maple Hill Auto Group responded

Thank you! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 25, 2022

Always great service. Knocked off a star only because the car wash was down, which—anecdotally, at least—seems like a frequent thing lately. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Jun 13, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. The car wash has been undergoing some major maintenance recently, I am sorry for the inconvenience. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 25, 2022

Was welcome , Answer questions on the spot, felt comfortable waiting , they were empressive with time and it was totally free ! Thank you was a joy to go there treated like you where special More

by MCNALLYFRAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not good with names but at least 3 people talk to me all great
May 26, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you have had good experience in our service department. Please don't hesitate to reach out if there is anything else we can do to further assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 25, 2022

Attempted appointments for two different vehicles. Vehicle #1 needed tire rotation and tire balancing. Was informed rotation and balancing could not be done on same day, but scheduled appointment for More

by srk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unfortunately don't remember names, but initial contact gentleman was not overly cordial, however, upon visiting cashier, she was fabulous.
May 26, 2022 -

Maple Hill Auto Group responded

I am very sorry to hear this was your experience here at Maple Hill. Our goal is to always provide good work and good customer service. Would you mind providing your first and last name so that I can look into why no conformation email got sent or follow up was done? If you would be more comfortable providing this information over the phone please give our customer service team a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

May 25, 2022

great was a fast service and got the info i needed on something i thought was wrong on the vehicle More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
May 26, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you have had good experience in our service department. Please don't hesitate to reach out if there is anything else we can do to further assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 25, 2022

As usual, the service department took great care of me and my Outback, accommodating me on the spot when I stopped by to ask for an appointment. Thanks, much appreciated! More

by ROVERDOC56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell 5 stars, Rebecca Shelton 5 stars, Cassandra Westfall
May 26, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you have had good experience in our service department. Please don't hesitate to reach out if there is anything else we can do to further assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 25, 2022

They took care of all my concerns. Tried hard to get me out in a timely manner. Service department is great More

by rvellenga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall
May 26, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you have had good experience in our service department. Please don't hesitate to reach out if there is anything else we can do to further assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 24, 2022

We just recently purchased a car at Maple hill Volkswagen, and the experience was outstanding! Jon Gates was our salesman. He listened to everything that we needed for a new vehicle , and he was More

by Chloesmom1989
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Jon Gates, Mike Simmons, CB Watkins
May 26, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you have had good experiences in our sales department with Jon. Please don't hesitate to reach out if there is anything else we can do to further assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 22, 2022

Very nice and very professional. Car service was completed within the time frame promised. Easy to get an appointment. New waiting space very pleasant. More

by GARYRICHARDMCMILLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
May 23, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear you enjoyed your visit to Maple Hill. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 21, 2022

It was great. The whole experience was professional and they were kind and I would recommend them to anyone buying a vechicle More

by INKSKILLS4U
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Aaron Black, Mike Simmons, Matt Taylor
May 23, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear you were able to get into a great new vehicle quickly and easily. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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