Mall of Georgia Ford

I have a “we owe” with them to fix the 4c4 system in a truck I purchased and have been trying to schedule to bring it in since its 1hr away from me. I keep getting told that someone will contact me but truck I purchased and have been trying to schedule to bring it in since its 1hr away from me. I keep getting told that someone will contact me but I have not gotten a call, email or text message yet. It has been one month and still nothing. I just hope they stick to their word but so far I will keep my review as 2 stars. More

The oil filter was not tightened properly and was leaking.. I hope the loss of oil dd not damage the motor. I took it back to get ithe filter tightened and oil addd. I lost alot of oil I have lost a leaking.. I hope the loss of oil dd not damage the motor. I took it back to get ithe filter tightened and oil addd. I lost alot of oil I have lost all confidence in giting my car serviced there getting the filter tight is a basic I probably will not come back I just dont trust the service department If they are this irresponsible on a basic item like an oil filter how good will they be on the complicated repairs Carl Miller 678-409-5515 Bigcarl4@yahoo.com More

Service has been inconvenient and unacceptable. Took my car for oil change & tire rotation. Came back making noise! Took it back and was told struts needed replacing. Was told they may have been kn Took my car for oil change & tire rotation. Came back making noise! Took it back and was told struts needed replacing. Was told they may have been knocked loose during tire rotation. Scheduled appointment for the following week. Part on backorder. Waisted trip. Now told the part won't be in until January. Noone called me. I had to call! I'm so over this. More

Excellent communication and service. I love the valet car pick up and return ! The text should be better monitored on the valet I love the valet car pick up and return ! The text should be better monitored on the valet More

Mall of Georgia Ford was the closest dealership when my car suddenly dropped all of its oil onto my parking space. car suddenly dropped all of its oil onto my parking space. More

Service advisor, Steve Shanks was great to deal with, communicated well and kept me informed. communicated well and kept me informed. More

Absolutely impeccable service! The technicians are top-tier. In and out very quickly. Great job The technicians are top-tier. In and out very quickly. Great job More

I think the dealership has gone down some overall. Since I bought my car 12 years ago from this dealership … I have had all my services performed my Mall of Georgia Ford. For the first 10 years I Since I bought my car 12 years ago from this dealership … I have had all my services performed my Mall of Georgia Ford. For the first 10 years I was satisfied with all the services rendered. The quality of the work was excellent. The dealership was easy to do business with. I didn’t feel like I was over paying. I probably could have taken my car somewhere else and probably saved a little. But because of the service and ease of doing business … I stayed loyal to this dealership. These past few years the competency of the service advisors has gone down and their customer service has diminished some. In the past the service advisor would do what he/she could do to keep the price down. Not so much anymore. To add insult to injury … the dealership started charging fees on credit card transactions. My overall impression … the service department must not be as profitable as it once was. Signed Loyal Customer Considering other Service Options More

Jose helped me to buy the car I like it. Very friendly and helpful! Thank you! Very friendly and helpful! Thank you! More

Stayed late to get the deal done. Need a bit more experience with title procedures when office staff leaves Need a bit more experience with title procedures when office staff leaves More