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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,222 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,222 reviews

October 12, 2026

Email reminder on maintenance. Advisor is supper nice and professional. Service is efficient and excellent More

by cocojiang2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James
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Oct 13, 2026 -

Mall of Georgia Ford responded

We greatly appreciate your kind words! It is great to hear that our email reminders are helpful and that your service advisor made a positive impression. We take pride in providing efficient and professional service, and feedback like yours means a lot to our team. We look forward to seeing you again at your next visit!

October 12, 2026

I am extremely pleased with the seals man and hole tim that assisted me. I am very happy with this purchase! More

by sanin0
Recommend Dealer
Yes
Employees Worked With
Mirnes
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Oct 13, 2026 -

Mall of Georgia Ford responded

We are honored to hear such kind words about your experience with our team. It is great to know that the sales team took such good care of you and made the process a smooth one. We hope you enjoy your new vehicle, and we look forward to serving you again in the future!

October 12, 2026

I feel like you've dropped the ball on my tag. You never did the emissions so my tag was never mailed. I had to cover the expense and have a difficulty getting reimbursement. I've emailed the pers More

by timhaler
Recommend Dealer
Yes
Employees Worked With
avery
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Oct 12, 2026 -

Mall of Georgia Ford responded

Registration and title-related matters are an important part of the ownership experience, and we appreciate you bringing these concerns to our attention. Our team works to provide timely communication and support throughout the post-purchase process, including documentation and registration requirements. Feedback regarding follow-up and responsiveness helps us evaluate opportunities to improve the customer experience. Please reach out to Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we may learn more and assist further.

October 11, 2026

It was fine. They messed up by missing the Zaktek application on my truck, but they made it right. More

by THOMASHELL7981
Recommend Dealer
Yes
Employees Worked With
Josh
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Oct 12, 2026 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us. We understand that missing the Zaktek application on your truck was not ideal, and we are glad our team was able to recognize that and make it right. We appreciate you giving us the chance to correct it, and we look forward to serving you again in the future.

October 11, 2026

Pleasant, quick and easy Staff was pleasant, told them what I wanted when my price was I'm the transaction was quick, after a few hours left with a new car. More

by veronicahealy7
Recommend Dealer
Yes
Employees Worked With
Aubrey
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Oct 12, 2026 -

Mall of Georgia Ford responded

Thank you for sharing this! It means a lot to know that the level of care and attention you received has stayed consistent across your visits over the years. Loyal customers like you are what make what we do so rewarding. We look forward to continuing to serve you for many more years to come.

October 11, 2026

Service was excellent, great attention to detail and to my specific needs. Bought two other cars from MOG Ford and thee service is still as excellent as it was 20 years ago. More

by veronicahealy7
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
OAbrey
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Oct 12, 2026 -

Mall of Georgia Ford responded

Thank you for sharing this! It means a lot to know that the level of care and attention you received has stayed consistent across your visits over the years. Loyal customers like you are what make what we do so rewarding. We look forward to continuing to serve you for many more years to come.

October 11, 2026

They didn't fix the problem with my vehicle and didn't return my call. My vehicle was not fixed after taking it in 3 times. More

by Rosa
Recommend Dealer
No
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Oct 12, 2026 -

Mall of Georgia Ford responded

Returning for the same concern multiple times can understandably affect expectations for a service visit, and we appreciate you sharing your feedback. Our team is committed to providing thorough vehicle evaluations and maintaining communication throughout the repair process. Input regarding unresolved concerns and follow-up communication is valuable as we continue to assess and improve the customer experience. Please reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we may learn more about your situation.

October 10, 2026

Awesome! Very helpful. Got me in and out and kept trying to get a deal done! More

by Tayallen08
Recommend Dealer
Yes
Employees Worked With
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Stanley
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Oct 12, 2026 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience with us, Tayallen08! We are glad to hear that our team was able to make the process smooth and efficient for you. It is great to know they stayed focused on finding a deal that worked. We look forward to seeing you again!

October 10, 2026

Love our truck-nice staff and easiest time buying a vehicle ever!! William, Steve and Hemant were the best! More

by tammyrschmid
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Steve Hemant
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Oct 12, 2026 -

Mall of Georgia Ford responded

We are thrilled to hear that you love your new truck! It means a lot to us that William, Steve, and Hemant made your buying experience so smooth and enjoyable. We will be sure to pass along your kind words to them. Thank you for choosing Mall of Georgia Ford, and we hope you enjoy every mile in your new truck!

Oct 13, 2026 -

Mall of Georgia Ford responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

October 09, 2026

Great customer service The customer service was very personal and informative. The customer service was very personal, and I was informed about my vehicle as they were working on the problem. More

by hadajones
Recommend Dealer
Yes
Employees Worked With
Josh, I think
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Oct 12, 2026 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us, hadajones! It means a lot to hear that our team made you feel informed and taken care of throughout the process. Keeping customers in the loop while their vehicle is being worked on is something we take seriously, and we are glad that came through during your visit. We hope to see you again the next time you need anything!

Oct 13, 2026 -

Mall of Georgia Ford responded

Hi, thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service team. Keeping you informed is our priority, and we appreciate your support. We look forward to serving you again!

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