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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,190 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,190 reviews

September 22, 2026

They did not repair the recall that I brought it in for (rear camera) and failed to tell me that they didn't do the repair. When I inquired mid-day I was assured it would be done. The service manager was s More

by kellyenser14
Recommend Dealer
Yes
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September 22, 2026

I was looking for a car and went to Ford where I met sales man Darian in the used car dept. He introduced himself and offer to help by sending videos of other cars which he did. since I didn’t have much More

by pam3kidsmal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darian
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September 21, 2026

Seamless, worked with me, win win situation. Highly regarded Would recommend to friends, would go back in the future if i needed another vehicle More

by nygiantssteven
Recommend Dealer
Yes
Employees Worked With
Joe and Josh
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Sep 22, 2026 -

Mall of Georgia Ford responded

We are thrilled to hear that your experience was such a smooth one! A seamless process where everyone walks away feeling good about the outcome is exactly what we aim for. We truly appreciate you taking the time to share your feedback and for the kind words about recommending us to others. We hope to see you again whenever you are ready for your next vehicle!

September 20, 2026

Poor communication and poor customer service related to unresolved issues. Poor communication and poor customer service related to unresolved issues with unkept commitments to a resolution. More

by austinwelch160
Recommend Dealer
No
Employees Worked With
Brady and Darrien
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Sep 21, 2026 -

Mall of Georgia Ford responded

We appreciate you sharing your feedback regarding your experience. Consistent communication, timely follow-up, and honoring commitments made throughout the service process are important aspects of the customer experience we strive to provide. Your comments regarding unresolved concerns and communication help us evaluate our processes and identify opportunities for improvement. We encourage you to contact Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we can learn more about your experience and discuss your concerns further.

September 18, 2026

Your Mechanic had my truck for 5 days and couldn’t figure out the issue. I took it to another shop to fix it. They fixed it in one day More

by Johnunger1001
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 21, 2026 -

Mall of Georgia Ford responded

We appreciate you taking the time to share your experience. Timely diagnostics, effective communication, and accurate identification of vehicle concerns are important components of the service experience we strive to provide. Feedback regarding repair timelines and diagnostic outcomes helps us evaluate our processes and identify opportunities to improve. We invite you to reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we can learn more about your concerns and discuss your experience further.

September 17, 2026

Very nice and caring Always had time to talk to me and explain everything about the car More

by Nana1458
Recommend Dealer
Yes
Employees Worked With
Brian
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Sep 22, 2026 -

Mall of Georgia Ford responded

Hi, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

September 15, 2026

Josh made sure issue was handled and kept me updated, he has been the only one to listen to what issue I was having with my 2024 xx sunroof squeaking. Very professional through this whole process. Josh, Tha More

by bontrager47
Recommend Dealer
Yes
Employees Worked With
Josh
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Sep 16, 2026 -

Mall of Georgia Ford responded

We are overjoyed to read this feedback about your experience. It means a lot to hear that Josh took the time to truly listen and keep you informed throughout the process of addressing the sunroof issue on your 2024. That kind of attentive, consistent communication is exactly what we strive for, and it is great to know it made a real difference for you. Thank you for taking the time to share this, and we will be sure to pass along your kind words to Josh.

Sep 18, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 14, 2026

Isaac did an amazing job communicating with me about the service I got done! The service was done very quickly as well! More

by tessakayb12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Donnelly
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Sep 14, 2026 -

Mall of Georgia Ford responded

Thank you for your review! It is great to hear that Isaac kept you well informed throughout the service process and that everything was completed so quickly. We will be sure to pass along your kind words to him. We look forward to seeing you again at Mall of Georgia Ford!

September 14, 2026

The service was professional and efficient Okay The service was very good and they listen to my concerns More

by OLADELEOJEIKERE
Recommend Dealer
Yes
Employees Worked With
Marvin
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Sep 14, 2026 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We are glad to hear that your experience was professional and efficient, and that our team took the time to truly listen to your concerns. That is exactly the kind of service we strive to provide every visit. We look forward to seeing you again at Mall of Georgia Ford!

September 13, 2026

Mr Harris was very patient when I ask questions,he explained everything that was going to be done to my car. More

by FOCUS.LD62
Recommend Dealer
Yes
Employees Worked With
Harry McCalla
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Sep 14, 2026 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! It is great to hear that Mr. Harris took the time to answer your questions and walk you through everything that would be done to your vehicle. That kind of clear, patient communication is exactly what we want every customer to feel. We hope to see you again at Mall of Georgia Ford!

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