Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
2,950 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
Contact Dealership

4525 Nelson Brogdon Blvd

Buford, GA

30518

Directions

By Type

Showing 2,950 reviews

June 13, 2024

Salesman was very helpful and customer oriented. In fact, all employees we had any contact with were great. My experience was excellent and will go back when ready for another vehicle. More

by Jrepp244
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Marshal
Report | Print
Helpful
June 13, 2024

I could only give a 5, but honestly how I really feel, a 10+ for MANY reasons. Everytime it needs servicing they are spot on, from the service advisor Stephanie who made sure this last service was completed More

by GET.GEE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Helpful
June 13, 2024

I bring my cars to Mall of Georgia Ford for every single service because I trust them and I think technicians are well trained More

by ITC2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
June 12, 2024

Courteous and professional service. Took time to explain contract and what extra services were performed. More

by tomrhoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Helpful
June 10, 2024

Purchased a new $60,000 bronco from this dealership 2 years ago. Came in for several warranty repairs and was told by the service manager that they don’t do loaners. When I asked politely one more time, More

by Davidss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Report | Print
Helpful
June 08, 2024

Outstanding customer service by all, from the service advisor to the cashiers. Completion time of service was met as promised. More

by 42779
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
Report | Print
Jun 11, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had an outstanding experience at Mall of Georgia Ford, from the service advisor to the cashiers.

Helpful
June 08, 2024

Jason was as fair as he could be. Seong & Finance are not to be trusted. The last 2 lived up to the shady reputation of the trade. More

by MUELLER.M2.MPCS
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason, Seong, Finance guy- Kevin?
Report | Print
Jun 11, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your recent experience at Mall of Georgia Ford. We appreciate your feedback on both Jason and the finance department. We're glad to hear that Jason provided fair and helpful service during your sales interaction. At Mall of Georgia Ford, we take customer trust very seriously, and anything less than complete transparency and ethical treatment is unacceptable.

Helpful
June 07, 2024

Service agent was very helpful and I got my car back on a timely fashion very good service More

by wmaycock1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We are thrilled to hear that our service agent was helpful and that you received your car back in a timely manner. At Mall of Georgia Ford, we strive to provide exceptional service and ensure a smooth experience for all our customers. We appreciate your feedback regarding the attentiveness of our service agent and the prompt completion of your vehicle's repairs.

Helpful
June 06, 2024

Service advisor did a good job setting up pickup of my truck from home and brought it back to me. Great service. More

by MRCHIPS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We are thrilled to hear that our service advisor provided exceptional service by arranging a convenient pickup and return of your truck for repairs.

Helpful
June 06, 2024

Cason understood exactly what was happening and would have the service technician jump on it. The problem was fixed readily. The environment was super friendly and professional. I would highly recommend More

by thh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason Alexander
Report | Print
Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your recent outstanding experience at Mall of Georgia Ford! We are thrilled to hear that Cason, your service advisor, was attentive, efficient, and ensured your service needs were met promptly.

Helpful
1
2
...
295