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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,293 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,293 reviews

December 30, 2024

I’ve had an excellent experience at mall of Georgia Ford. They really cared about my reason for being there and wanted to help. Everybody was great. More

by sylnterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 31, 2024 -

Mall of Georgia Ford responded

We’re so glad to hear that you had an excellent experience at Mall of Georgia Ford. Our team is dedicated to understanding and supporting our customers' needs, and it’s great to know that we were able to make a positive impact. We appreciate your trust in us and look forward to assisting you again in the future!

December 30, 2024

The advisor Brian listening what i am concerned about my car and the job was very good and my car ruing very good. More

by SILNAVE08@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 02, 2025 -

Mall of Georgia Ford responded

Thank you for your review! We’re pleased to hear that Brian took the time to listen to your concerns and that you were satisfied with the work done on your car. It's great to know that your vehicle is running well now! We appreciate your feedback and look forward to assisting you again in the future!

December 29, 2024

Kept appointment on time. Didn’t have too wait too long. Explained work that was needed next service. More

by SIMSFAM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department 4stars
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're pleased to hear that your appointment started on time and that your wait was minimal. It's great to know that our team provided clear explanations about the work needed for your next service. We appreciate your trust in us and look forward to assisting you at your next visit!

December 28, 2024

Great service and very fast. I really appreciated everything they did to fix the issue with the recall on my vehicle. More

by mrsclpullum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for your review! We’re so glad to hear that you appreciated the quick and efficient service our team provided in addressing the recall on your vehicle. Taking care of our customers’ needs is always our top priority. If you ever need assistance in the future, we’ll be here to help!

December 28, 2024

Crowded service drop off, unclear and unintuitive service advisor lobby area, ungodly wait times for completion, and have to call in for updates because you’ll never hear back when your vehicle is ready. More

by Alexxxx89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced with our service process. We understand how frustrating long wait times, unclear instructions, and lack of communication can be, and we apologize for falling short of your expectations. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly and work on making improvements. We value your input and appreciate the opportunity to provide you with a better experience moving forward.

December 27, 2024

My salesperson, Ryan Pfund, made all the difference. He answered all my questions and made it a simple process. More

by Ugadawgs1989
Recommend Dealer
Yes
Employees Worked With
Ryan Pfund
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for your kind review! We're so glad to hear that Ryan made a positive impact on your experience and made the process simple. We appreciate your feedback and look forward to assisting you again in the future!

December 27, 2024

Robert was incredibly helpful and not pushy! Michael in finance was also super helpful! Both very professional. More

by JenniferWoodside
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert in sales
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're thrilled to hear that Robert and Michael provided you with such helpful and professional service. Our team strives to create a comfortable and informative experience for our customers, and it's great to know that you felt supported without any pressure. We appreciate your recommendation and look forward to serving you again in the future!

December 27, 2024

Every time I go to this dealership for service is a great experience. They are very professional and always do a great job of keeping me updated on my progress. More

by LBULLOCK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're so glad to hear that you consistently have a great experience with our service team. Keeping you updated on your progress is important to us, and we appreciate your recognition of our professionalism. We look forward to serving you again in the future!

December 27, 2024

Had an appointment for a simple oil change. It took over 2 hours. Handed my key fob and I asked why it took so long, "we're busy on Fridays." Well, then don't keep so many appointments open. More

by RLBARRETT82
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
do not recall name
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Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We apologize for the inconvenience you experienced during your recent visit for an oil change. A two-hour wait, especially with a scheduled appointment, is not the level of service we aim to provide, and we regret the impact it had on your plans. Your suggestion regarding scheduling adjustments and the waiting area refresh is appreciated. To discuss this matter further and address your concerns, please contact Scott Tackabury at Stackabury@vtaig.com. Your input is invaluable to us, and we hope to have the opportunity to regain your trust.

December 26, 2024

Great service department. Stephanie was great and gave me all details of what needs yo be done. More

by Thelegendwj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Dec 27, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our service department. Stephanie takes pride in providing clear and thorough explanations, and we’re glad she could assist you. If you have any additional questions or need further assistance, please don't hesitate to reach out!

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