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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,219 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,219 reviews

November 23, 2024

The service center is full of friendly and hard working associates. It's a pleasure doing business with y'all. More

by JENNALEIGH24.7
Recommend Dealer
Yes
Employees Worked With
Scott
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Nov 26, 2024 -

Mall of Georgia Ford responded

Thank you for the wonderful review! We’re thrilled to hear that you had such a positive experience with our service center. Our team works hard to provide excellent service, and it’s great to know their efforts are appreciated. We look forward to continuing to serve you!

November 23, 2024

Solid solid solid solid solid solid solid solid solid solid solid solid solid solid solid More

by JAMES_KEYLLEY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Nov 26, 2024 -

Mall of Georgia Ford responded

Thank you for the 5-star review! We truly appreciate your feedback and are glad to know you had a great experience with us. If there's anything more we can do for you, feel free to reach out!

November 22, 2024

Lies. Deceit. Unprofessionalism. The worst I’ve ever seen. Thanks for reminding me to hit up BBB, Yelp, FB, etc. I’ve bought two trucks there but I’m not More

by MATT@GOINFOPIPE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Youngblood I believe. Service manager.
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Nov 25, 2024 -

Mall of Georgia Ford responded

We’re truly sorry to hear about your experience, and we take your concerns very seriously. This is certainly not the level of service or professionalism we strive for, and we deeply regret that your recent interactions have led to this frustration. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please reach out to Scott Tackabury at Stackabury@vtaig.com. We value your feedback and hope to address the situation to your satisfaction.

November 22, 2024

I have gone to other dealerships and non compare to the service at this dealership More

by christymmaguire4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that our service stands out compared to other dealerships. Providing exceptional customer experiences is always our goal, and we truly appreciate your loyalty. We look forward to continuing to serve you in the future!

November 22, 2024

Able with matheo everything solved very well everything thank you recommended if something doesn't go well they fix it problem quickly thank you very much More

by Gonzalezlupie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're so glad to hear that we were able resolve everything to your satisfaction. We take pride in addressing issues quickly and efficiently, and we're happy to know you had a positive experience. Thank you for your recommendation, and we look forward to serving you again in the future!

November 22, 2024

Great help in replacing a sensor Thanks thanks thanks thanks thanks thanks thanks thanks thank you More

by jameshain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service department
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Nov 25, 2024 -

Mall of Georgia Ford responded

Thank you for your enthusiastic feedback! We’re thrilled to hear that we were able to assist you with replacing the sensor. Your satisfaction is our priority, and we appreciate your gratitude. We’re always here to help!

November 21, 2024

Bryan helped me get into my 2024 Mustang Gt and made the process so smooth and headache free. I left the dealership feeling like they really valued my time and me as a customer while still explaining everyt More

by B Riley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan, Hemant
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Nov 22, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We’re so glad to hear that Bryan made the process of getting your 2024 Mustang GT smooth and hassle-free. It’s important to us that our customers feel valued and well-informed, and we’re thrilled to know we were able to deliver that for you. Enjoy your new Mustang, and we look forward to serving you again in the future!

November 21, 2024

Very good excellent good time recomendado clean time smile fast excellent attention and great service More

by miguelalmarza_2104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Nov 22, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re so glad to hear you had an excellent experience with us. We pride ourselves on providing fast, friendly, and attentive service, and it's great to know that we met your expectations. We look forward to serving you again in the future!

November 20, 2024

I always take my Raptor service there. I had a warranty issue with incorrectly installed bumper part from the factory and I had to go there 3 times to get an answer from Head tech. He accu More

by E Rock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure the name
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Nov 21, 2024 -

Mall of Georgia Ford responded

We are truly sorry to hear about your recent experience and understand your frustration with the situation regarding your Raptor's bumper. This is certainly not the level of service we aim to provide, and we apologize for the inconvenience you experienced in getting the issue resolved. We value your feedback, and we want to make sure this matter is addressed properly. Please contact Scott Tackabury directly at Stackabury@vtaig.com to discuss your concerns further. We want to ensure that you receive the attention and support you deserve. Thank you for bringing this to our attention.

November 19, 2024

Prompt courteous service my warranty issue was taken care of within one day of brining my vehicle in More

by Alvin e Wooten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 20, 2024 -

Mall of Georgia Ford responded

Thanks for your awesome feedback, Alvin! We're thrilled to hear that you had such a positive experience and that we could quickly resolve your warranty issue. Your satisfaction is our priority, and we look forward to serving you again!

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