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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,219 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,219 reviews

December 02, 2024

I needed to get in and out quick and the staff jumped through every hoop to make it happen More

by BDANNENBAUM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seong Kim
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Dec 04, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that our team was able to meet your need for a quick and efficient experience. We pride ourselves on going the extra mile for our customers, and we're happy we could make that happen for you. We appreciate your business and hope to serve you again soon!

December 02, 2024

They were very helpful with helping me select a new truck. The process was fairly quick also getting through all paperwork. More

by shane838404
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're thrilled to hear that our team was helpful in assisting you with selecting your new truck and that the process went smoothly. We aim to make everything as efficient and easy as possible for our customers. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your business and hope you enjoy your new truck!

December 01, 2024

Isaiah and Kevin were wonderful in my car process…. Very prompt and informative… would definitely recommend!!! More

by Longmoneyleezy314
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah and Kevin
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Dec 03, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that Isaiah and Kevin provided you with prompt and informative service throughout your car-buying process. Your recommendation means a lot to us, and we’re so glad we could meet your expectations. If you need anything else, we’re here to help!

November 30, 2024

Very very very very very very very good. Very very very very very good service. More

by sunriseps3211
Recommend Dealer
Yes
Employees Worked With
Steve
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Dec 03, 2024 -

Mall of Georgia Ford responded

Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you had such a positive experience with us. Providing excellent service is our top priority, and we're glad we could meet your expectations. If there's anything else we can do for you, please don’t hesitate to reach out!

November 29, 2024

Overall the service was great! Donnie was very helpful. However, I cannot recommend Steve as a service advisor. More

by Kaitlynnboyle6
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager Donnie Jones 5*, and service advisor Steve 1*
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Dec 03, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you had a great experience overall and that Donnie was helpful. Please feel free to reach out to us directly if you'd like to discuss your experience further. Your satisfaction is very important to us, and we’ll work to ensure all aspects of your experience are improved moving forward.

November 27, 2024

My service advisor was very courteous and explained everything in great detail. The service center was clean. More

by alvinhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Dec 02, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that your service advisor was courteous and took the time to explain everything in detail. We also appreciate your feedback about the cleanliness of our service center. We strive to provide a positive and transparent experience for all our customers, and it’s great to know we met those expectations during your visit. We look forward to serving you again in the future!

November 26, 2024

Their services are always great. I’ve been using them four the past 5 years. More

by Fortune moturayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Nov 27, 2024 -

Mall of Georgia Ford responded

Thank you for your continued trust in our service department over the past five years! We're so glad to hear that you've consistently had great experiences with us. We truly appreciate your loyalty and look forward to serving you for many more years to come. If you ever need anything, don't hesitate to reach out!

November 26, 2024

I have had issues with this driveshaft since I purchased the truck. Every time I bring it in for oil change, they have to pack it with grease because I guess it leaks back out. I don’t understand why it con More

by Ray.wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unknown
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Nov 27, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention, and we apologize for the repeated issues you’ve experienced with your driveshaft. This is certainly not the experience we want for our customers, and we would like to resolve the matter as quickly as possible. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can investigate the repair history and discuss how we can address this ongoing concern. We appreciate your patience and look forward to working with you to resolve this issue.

November 25, 2024

I purchased a 2024 F150 in July. It had a leak from the sunroof the first time it rained. I took it in for service and they said they couldn't find the leak. I showed them a picture More

by RSLAWRENCEUSMC
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Nov 27, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention, and we sincerely apologize for the ongoing frustration. It’s concerning to hear about the sunroof leak, and we understand how important it is to have this resolved promptly. To ensure we get this addressed, please reach out directly to Scott Tackabury at Stackabury@vtaig.com. Scott will personally assist you in scheduling the service and ensuring that the issue with your vehicle is properly handled. We appreciate your patience and look forward to resolving this for you.

November 25, 2024

I have always had a good experience here and would be happy to continue using them. More

by gpmrp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Mayhue
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Nov 27, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're so happy to hear that you've had consistently positive experiences with us. We truly appreciate your loyalty and look forward to continuing to serve you in the future!

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