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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,293 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,293 reviews

January 09, 2025

Very respectful, courteous service staff and wonderful front office staff. My car was complete ahead of time and works great. I'm extremely satisfied! More

by Laceyt66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Stephanie were extremely helpful!
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re delighted to hear that our service and front office staff provided you with respectful and courteous service. It’s great to know that your car was completed ahead of schedule and is working well. Your satisfaction means a lot to us, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

January 09, 2025

I recently purchased a car and the experience was nothing short of exceptional. From the moment I walked into the dealership, I felt welcomed and valued. The entire process, from test driving to financing More

by Screen name
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Nguyen
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your wonderful experience! We’re thrilled to hear that you felt welcomed and valued from the moment you arrived. Ensuring a seamless and transparent process is always our goal, and it’s great to know we could provide you with such an enjoyable car-buying experience. Your recommendation means a lot to us, and we hope you’re loving your new car. If there’s ever anything we can assist you with, please don’t hesitate to reach out.

January 07, 2025

My Service started off Little Rocky, but I must say it ended up well. It started off by me telling the dealership that something was wrong with my vehicle, but of course, when you get there, it doesn’t do More

by Vinnette Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We appreciate your patience as we worked to identify the issue with your vehicle. We're glad that our team was able to recognize the problem and ensure that it was addressed properly. Your feedback is invaluable, and we’re committed to providing the best possible service. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

January 06, 2025

Great people, got a good deal, will shop there again. Service department is good too. More

by george.nies
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Montalvo
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed working with our team and found a great deal. It's also wonderful to know that you're pleased with our service department. We look forward to welcoming you back for future visits! If there's anything else we can assist you with, don't hesitate to let us know.

January 06, 2025

Swift and timely getting my ford f150 fixed and ready to drive again in just a few hours More

by R_MICHAEL_F24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casen
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We’re thrilled to hear that your Ford F-150 was fixed and ready to drive in just a few hours. Our team works hard to provide swift and efficient service, and it’s great to know that you had a quick turnaround. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

January 03, 2025

customer service could be a lot better. Still waiting on points after months. not good service from the sales manager Bill. More

by bobbysmith0
Recommend Dealer
No
Employees Worked With
Bill - Sales Manager
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Jan 07, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback, and we sincerely apologize for your experience with our customer service. It’s disappointing to hear that you are still waiting for your points and that your interactions with our sales manager, Bill, did not meet your expectations. To address your concerns directly and work towards a resolution, we encourage you to reach out to Dragos Teodor at dteodor@vtaig.com. He is dedicated to ensuring customer satisfaction and would like to discuss your experience further. We appreciate you bringing this to our attention, and we hope to improve your experience moving forward.

January 02, 2025

Mall of Georgia Ford made our Bronco Sport purchase easy, efficient, and enjoyable! Everyone we encountered was pleasant and personable. Patrick and Bryan were knowledgeable and committed to meeting our need More

by DBG32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick, Bryan in Sales; Kevin Farmer in Finance
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Jan 07, 2025 -

Mall of Georgia Ford responded

Thank you so much for your outstanding review! We’re thrilled to hear that your Bronco Sport purchase was easy, efficient, and enjoyable. It’s wonderful to know that Patrick, Bryan, and Kevin provided you with knowledgeable and personable service, addressing your needs and questions with commitment. We strive to create a positive and memorable experience for all our customers, and it’s rewarding to hear that your experience with us stood out, especially after a disappointing visit elsewhere. Your feedback truly means a lot to us. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! Enjoy your new Bronco Sport!

January 01, 2025

Great service with expert knowledge of any questions I might have had. Best service department ever. More

by Semaj76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Jan 07, 2025 -

Mall of Georgia Ford responded

Thank you so much for your wonderful review! We are thrilled to hear that you received great service and found our team to have expert knowledge. Providing our customers with clear answers and assistance is a top priority for us, and it’s rewarding to know that we met your expectations. Your kind words about our service department mean a lot, and we truly appreciate your trust in us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

December 31, 2024

Repair had to be redone. I had to pay for rental.Service person (Jay) was excellent. More

by SKETCH2SKID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay is service
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December 30, 2024

Jay was an amazing service coordinator. I’ve been dreading taking my car in but he made it so easy, was honest and ensured to over deliver in every situation. I’ll be back. More

by DanaRayelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay, service manager
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Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic feedback! We're thrilled to hear that Jay made your experience so positive and stress-free. His dedication to providing honest and exceptional service is truly commendable, and we're glad he was able to exceed your expectations. We appreciate your trust in us and look forward to welcoming you back in the future! If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels until we see you again!

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