Mall of Georgia Ford

We wanted to buy a Bronco Sport advertised on this dealer lot, for the advertised price. I communicated with the salesperson for several days. I talked to him by phone and explained I would do all the pape lot, for the advertised price. I communicated with the salesperson for several days. I talked to him by phone and explained I would do all the paperwork online and give him a deposit. I did not want to be at the dealership for hours. I asked him for the final numbers with an extended warranty. He came back with a price that was far from the price I had on my device/ shown price. Even without the warranty the price was 6 thousand dollars more. He said the sales manager said the ADVERTISED price was wrong. The would not honor it. 2. I also had my older ford in for service. They told me I needed a part that did not need to be replaced, and they said an alternator needed 4 hours to replace. Untrue - I serviced it at another dealership. Ford said it was 1500.00 for an alternator and battery. The other dealership charged me about 400.00. And the battery did not need to be replaced. I called the ford service number — they were of no help. More

I have taken my car for service 3 times and each time I get my vehicle it has a new problem. I tell Ford what’s wrong with my car and you charge for a diagnostic, keep the vehicle for various days and repo get my vehicle it has a new problem. I tell Ford what’s wrong with my car and you charge for a diagnostic, keep the vehicle for various days and report that you didn’t find anything. So my car smells like there’s rubber burning, the front passenger tire squeaks when I turn it to the right, but there’s nothing wrong with it. I have an extended warranty plan that you failed to apply in turn overcharging me and it’s been eight months and you have yet to refund me the difference. I sold my vehicle and bought a vehicle from a different dealership. I have been purchasing Ford SUV’s for 25 years. Because of the poor vehicle service and customer service provided at the Mall of Georgia Ford that is why I went to Rick Hendrick of Duluth and purchased a GMC Acadia. Mall of Georgia Ford you need to get your act together. More

I purchased a 2021 platinum truck, didn’t get my tag, so I called and was told that the reason was that they didn’t do the emissions, I had to get it done myself and also go to the tag office to get the tag I called and was told that the reason was that they didn’t do the emissions, I had to get it done myself and also go to the tag office to get the tag. I was only reimbursed for the emissions not the tags fee. I also did not get a second key fog for the truck. More

I purchased a 2023 ford F150 Lightning as a certified pe owned vehicle. The dealership had me sign off that all the recalls on the vehicle was performed. Per Ford motor company, none were performed. The syn owned vehicle. The dealership had me sign off that all the recalls on the vehicle was performed. Per Ford motor company, none were performed. The sync system and all wires communication systems didn’t work. I took the vehicle back to the dealership a few days later in which they returned the vehicle to me un repaired. I called them a dozen times and they wouldn’t return my calls. Ford customer service had me bring the vehicle to another dealership. The vehicle is still in the shop . This vehicle shouldn’t have been sold to anyone and I’m getting ready to make a 2nd payment. Its the worst experience I’ve ever had with a dealership. More

Scott Marshall at the used vehicle center is the man to see for the best service and customer care when you're shopping for the best deal on a certified used vehicle see for the best service and customer care when you're shopping for the best deal on a certified used vehicle More

I hate answering surveys - However my experience at this Dealership was so excellent from Receptionist, Salesperson, Finance & follow-up that they deserve a Compliment .! Thank You for making the entire ca Dealership was so excellent from Receptionist, Salesperson, Finance & follow-up that they deserve a Compliment .! Thank You for making the entire car buying experience Pleasant .! More

Ashlynn Van Hees was great to work with on the purchase of my new 2025 Ford Explorer. She was very professional and listened to everything I was looking for in a new car. She went out of her way to help me of my new 2025 Ford Explorer. She was very professional and listened to everything I was looking for in a new car. She went out of her way to help me find the perfect vehicle, and I couldn't be happier with my new car. She made the purchase experience very enjoyable. More

Excellent customer service experience with Ford Mall of Georgia as always I am very satisfied with their service. Georgia as always I am very satisfied with their service. More

Amazing experience for me and my wife. In and out after test driving our car. In and out after test driving our car. More

Professional Down Home People is all I need to say about the wonderful people at this dealership!! the wonderful people at this dealership!! More