Mall of Georgia Ford

Josh was great as service provider. The process was quick informative and efficient. The waiting area provides for a relaxing open air experience. The process was quick informative and efficient. The waiting area provides for a relaxing open air experience. More

Took my 2019 truck for transmission problems. They would not replace the transmission but instead they did a quick fix to patch up the problem. I took it back to let them know I'm still having th They would not replace the transmission but instead they did a quick fix to patch up the problem. I took it back to let them know I'm still having the same problem (hard shift and feels like someone hits you from the back when it does it). They checked it and said they didn't hear or find anything wrong. I drive it to work everyday in Atlanta traffic and it keeps doing it. I told them again and they kept saying that nothing is wrong. We told them to drive long distance and they keep just driving it for a few miles and that is it. We have another exact same truck and they had to replaced the whole transmission with only 70,000 miles on it. Not happy with the service provided. They should've replaced the transmission from the beginning like we suggested, but they wanted to save money and not doing it correctly. I will not be taking my truck back to the dealership or buying another vehicle from them. More

Very responsive. I bought an F350 from out of state. They answered all my questions in a timely manner. No issues with paperwork, they followed through on everythi I bought an F350 from out of state. They answered all my questions in a timely manner. No issues with paperwork, they followed through on everything they said they were going to do. More

Best customer srbice amd best used car dealers Ship especially Samir that is the head of the department. especially Samir that is the head of the department. More

Got the problem resolved repaired on time Good timely service and easy to work with service and easy to work with More

The visit was exactly what they described and what was expected. Communication was also great. expected. Communication was also great. More

The service was great but has gone downhill. This year, they "fixed" my brakes, but the brakes have vibrated eber since. I asked them to correct this three times and they didn't fix the proble This year, they "fixed" my brakes, but the brakes have vibrated eber since. I asked them to correct this three times and they didn't fix the problem. Then they misdiagnosed an engine problem and said I need a whole new engine. I don't. Another trusted mechanic looked at my truck and could not find the same issues with the engine. More

Had some recent troubles with the service department, but management went above and beyond to correct. management went above and beyond to correct. More

105,000 mile service was a breeze at Mall of Georgia Ford. Making the appointment was easy. I was met upon arrival by my service representative. He explained the work that would be done and the estim Ford. Making the appointment was easy. I was met upon arrival by my service representative. He explained the work that would be done and the estimated time involved and price. I waited less than an hour in the lounge, enjoying a free coffee. The estimates were all right on the mark. Good job guys. More

I was originally told that a part (alternator) could not be ordered for my 2007 Escape. Then, after waiting through the weekend because the advisor was off (even though we called), I'm told the repair will be ordered for my 2007 Escape. Then, after waiting through the weekend because the advisor was off (even though we called), I'm told the repair will be $1500 due to a $400 alternator (easily found for less than 1/2 that amount) and 4 hours of labor when AllData shows 1.6 hours. I still paid the diagnostic fee (which should have been waved) since I also had to pay for it to be towed to a different location for repairs. It would have been much easier if they were up front about not wanting to do the work. We will be filing a price gouging complaint with the attorney general's consumer protection division. More