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Mall of Georgia Ford

Buford, GA

4.1
3,408 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,408 reviews

April 17, 2025

Good Good good good good good Good Good Good Good Great Superb Cool Wow Yep ?? More

by gabe18
Recommend Dealer
Yes
Employees Worked With
Odk
Apr 22, 2025 -

Mall of Georgia Ford responded

We’re so glad to hear you’re feeling this positive about your experience. If there’s anything else we can do for you or if you’d like to share more, feel free to let us know! We love hearing from happy customers like you.

April 17, 2025

Fast and thoroughly sound service from competent and polite people; both the Advisor and the Cashier. More

by Semaj76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason and Molly
Apr 22, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We’re thrilled to hear that you received fast, thorough service from our team. It's great to know that you felt well taken care of by our competent and polite team. We truly appreciate your feedback and look forward to serving you again in the future!

April 16, 2025

This particular dealership is ran very poorly. They told me that they fixed my problem and that they test drove the vehicle but when I arrived to pick up the vehicle and test drive it the test dri More

by JLM_KTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 17, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your feedback. Your comments regarding the service experience, including your concerns about the vehicle's condition, the alignment, and the tire issue, are taken seriously. We’d like the opportunity to discuss your concerns further and ensure they are properly addressed. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can look into this matter in more detail.

April 16, 2025

I could only give a 5, but honestly how I really feel, a 10+ for MANY reasons. Every time my vehicle needs servicing they are spot on, from the service advisor Stephanie and Melvin who made sure this last More

by GET.GEE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Apr 17, 2025 -

Mall of Georgia Ford responded

Thank you so much for taking the time to share such a thoughtful and enthusiastic review! It truly means a lot to hear that your experiences with our service team have consistently exceeded expectations. We’re thrilled to know that Stephanie, Melvin, and Marilyn made a strong impression with their attentive care, timely communication, and follow-up. It’s great to hear that the coordination—from arranging an Uber to ensuring everything was in top shape—made your recent visit smooth and stress-free. Your shoutout to the entire service crew, from customer service to parts and techs, really highlights the teamwork we strive for every day. We’re grateful for your recommendation and look forward to continuing to provide you with exceptional service each time you visit.

April 15, 2025

My sales agent, Allen’s Thomas, was excellent! He was very responsive to my questions and concerns. It took great care of me as a customer. More

by gordon.newbern
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen’s Thomas
Apr 16, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! It’s great to hear that Allen provided such excellent support throughout your car-buying process. Being responsive and attentive to questions and concerns makes all the difference, and it’s clear he took great care in ensuring you felt supported every step of the way. We’ll be sure to pass along your kind words to him!

April 15, 2025

Ashlynn is the reason we bought from this dealership. She went above and beyond for us. More

by jaleon.wilder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Mall of Georgia Ford responded

Thank you for sharing this! It's fantastic to hear that Ashlynn made such a strong impression and played such a key role in your decision to purchase from the dealership. Going above and beyond is what we strive for, and it’s clear she delivered that experience for you. We’ll definitely pass along your kind words to her—she’ll be thrilled to know her efforts made a difference!

April 14, 2025

The dealership was unbelievably incredible. Patrick treated me like family and the team did everything they could to help me out to make sure that I was happy thank you mall of Georgia Ford fam More

by Demetire Stuart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick
Apr 15, 2025 -

Mall of Georgia Ford responded

Thank you so much for the wonderful feedback! It’s fantastic to hear that your experience at Mall of Georgia Ford was such a positive one. Patrick’s commitment to making you feel like family and ensuring you were well taken care of truly reflects the kind of care we strive to provide. We're so glad the team came together to make sure you left happy—thank you for being part of the Mall of Georgia Ford family!

April 14, 2025

It was a good experience and the service was great and they did a great job More

by J_P_Wallace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're so glad to hear that everything went smoothly and that you received great service. It’s always our goal to provide a positive, efficient, and friendly experience, and it’s wonderful to know that came through during your visit. We appreciate you choosing us and look forward to serving you again in the future!

April 13, 2025

Scott, the service manager and Josh the service advisor always take great care of me and are very honest.! Couldn’t be happier with a service department. 5 stars for sure! More

by bmaloney20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you so much for the wonderful feedback! We're thrilled to hear that Scott and Josh consistently take great care of you and provide you with honest, top-notch service. It's always our goal to ensure every customer has a positive experience, and we're so glad to know that we’ve achieved that with you. Your 5-star rating means a lot to us, and we’ll be sure to pass along your kind words to Scott and Josh. We look forward to continuing to serve you in the future!

April 13, 2025

Mike helps a lot and he is always friendly the waiting area is always clean and have coffee and water More

by Vickieebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you for your kind feedback! We're so glad to hear that Mike has been helpful and friendly during your visits. It’s great to know that you also appreciate the clean and comfortable waiting area with coffee and water, we want every aspect of your visit to be as enjoyable as possible. We look forward to continuing to serve you and appreciate your positive comments!