Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,282 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
Contact Dealership

4525 Nelson Brogdon Blvd

Buford, GA

30518

Directions

By Type

Showing 3,282 reviews

January 19, 2025

Customer service representative and financial associate were both very helpful and professional. Service time was also reasonable. More

by JPHARSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re delighted to hear that both our customer service representative and financial associate provided helpful and professional assistance. It’s also great to know the service time met your expectations. We look forward to serving you again in the future!

January 19, 2025

Worst service ever. I bought three vehicles from this dealership recently, but never again because the service center is so awful. More

by kkhashan88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve from service
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

We sincerely regret hearing about your dissatisfaction with our service center, especially as a loyal customer who has purchased three vehicles from us. Your experience is far from the standard we strive to provide. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly and work toward a resolution. We appreciate your feedback and hope to restore your confidence in our dealership.

January 19, 2025

It was a great experience for the the service and the customer service , we will definitely come back More

by EMAN_TS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve shank
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that you were pleased with both the service and the customer care you received. It's wonderful to know we’ve earned your trust, and we look forward to welcoming you back in the future!

January 19, 2025

Honest dealership that you can trust, they actually talk with you the customer and explain what the problem is and what it's going to cost to fix it. More

by plasalata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're thrilled to hear that you found our team honest and communicative. Taking the time to explain the problem and costs clearly is something we prioritize to ensure our customers feel informed and confident. We truly appreciate your trust and look forward to helping you again!

January 18, 2025

Stayed true to what was negotiated up front. No hidden fees. Patrick was easy to work with. More

by hill.jessica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Mayhue
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

We are thrilled to hear about your positive experience, and we're especially grateful for your recognition of Patrick's professionalism! Transparency and honesty are core values for our team, and we're proud that we delivered exactly what was negotiated without any hidden surprises. Patrick's commitment to making your car-buying process smooth and straightforward is precisely the kind of service we strive to provide. Thank you for taking the time to share your experience and for highlighting the integrity of our sales process. We appreciate you for taking the time and sharing your experience.

January 18, 2025

The staff were nice and service was good. Only issue I had was the vehicle wasn’t delivered as clean as I thought it should be and the instructions from the salesman were not very through. Wi More

by THE.TOMMYWILSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback. We're glad to hear that you found our staff friendly and the service good. We understand the importance of providing clear guidance, especially with a complex vehicle. Your comments will help us improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with an even better experience in the future.

January 18, 2025

My experience with the dealership located at Mall of Georgia Ford has been a extremely good experience. My salesperson Derick Thornton was very helpful and extremely knowledgeable of the vehicle/the pro More

by CHARLESCHAPMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

We are thrilled to hear about your exceptional experience at Mall of Georgia Ford! Derick's dedication to providing helpful and knowledgeable service clearly made a significant difference in your car-buying journey. We're honored that Billy, and our entire team were able to not just meet but exceed your expectations with our professionalism and kindness. Your recommendation means the world to us, and we appreciate you taking the time to share such a positive review. Thank you for your trust in Mall of Georgia Ford, and we look forward to serving you and your family again in the future!

January 17, 2025

They were very helpful and went extra to help me! I would recommend this delarship!! More

by BRICK.MATTHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

We are truly grateful for your enthusiastic recommendation and positive feedback! Going the extra mile for our customers is something we take immensely seriously, and we're thrilled that our team's dedication and commitment to exceptional service shined through during your experience. Your willingness to recommend our dealership is the highest compliment we could receive. We strive to make every customer interaction helpful, supportive, and memorable, and it's wonderful to know we succeeded in your case. Thank you for taking the time to share your experience and for placing your trust in us. We look forward to continuing to provide outstanding service that exceeds your expectations.

January 17, 2025

I has a great experience purchasing my Mustang Mach-e, Isiah did a great job, and I had peaceful buying experience. More

by viniciusgh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isiah
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

We are thrilled to hear about your fantastic experience purchasing your Mustang Mach-E! Isiah's dedication to providing a peaceful and smooth buying process is exactly what we strive for with every customer. Your positive feedback highlights our commitment to making car buying an enjoyable journey. Thank you for taking the time to share your experience and for recognizing Isiah's outstanding service. We appreciate customers like you who help us celebrate the hard work of our team members. We look forward to continuing to provide exceptional service and hope you enjoy your new Mustang Mach-E!

January 17, 2025

Customer service was amazing Steve in service and Scott went above and beyond to assist me. Kudos to you both truly this is what customer service is about making your customer experience a great one! More

by TIvey12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Scott
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're thrilled to hear that Steve and Scott provided exceptional service and went above and beyond to assist you. Creating a great customer experience is always our goal, and we're so glad they were able to make that happen for you. We truly appreciate your kind words and look forward to serving you again in the future!

1
2
3
4
...
329