Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mall of Georgia Ford
Buford, GA
3,967 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 3,968 reviews
November 22, 2020
Thank you, Marilyn Muir, for the kindness of my first service. I was impressed by the way he was considerate of the customer's discomfort as much as possible, even in the middle of a busy day. service. I was impressed by the way he was considerate of the customer's discomfort as much as possible, even in the middle of a busy day. More
by hekim6607
Employees Worked With
Service department marilyn muir
November 21, 2020
The service dept took good care of me in replacing my clutch. I wish Ford could make clutches that last but mall of ga Ford did everything they could to make the experience easy for me. clutch. I wish Ford could make clutches that last but mall of ga Ford did everything they could to make the experience easy for me. More
by wrargo
Employees Worked With
Marilyn Muir service advisor
November 21, 2020
Overall good experience. Oil change took awhile but service rep super apologetic and found a discount for me. It was much appreciated and I was able to get a lot of my computer work accomplished with g service rep super apologetic and found a discount for me. It was much appreciated and I was able to get a lot of my computer work accomplished with great WiFi and seating covid compliant. More
by GGEIGER.DO
Verified CustomerEmployees Worked With
5 stars. Don’t remember his name.
November 21, 2020
The staff were friendly and extremely helpful. I didn’t have an appointment but they worked me in and when they knew my car couldn’t be fixed the same day they provided me with a loaner. have an appointment but they worked me in and when they knew my car couldn’t be fixed the same day they provided me with a loaner. More
by leslie.mote
Employees Worked With
Don’t remember
November 17, 2020
After buying 5 vehicles from this dealership I am Not happy with cost or communication regarding what the repair issue and with the cost. Cost was high for minor repair and should have been used toward happy with cost or communication regarding what the repair issue and with the cost. Cost was high for minor repair and should have been used toward other repairs not even mentioned by service advisor. More
by ckajreece
Employees Worked With
Service director
November 15, 2020
Excellent service, courteous service advisor and they deliver the vehicle at the promised time, the service advisor was very knowledgeable of my vehicle needs, very clean dealership. deliver the vehicle at the promised time, the service advisor was very knowledgeable of my vehicle needs, very clean dealership. More
by Alex
Employees Worked With
Marilyn Muir
November 14, 2020
Since day one they have been professional helpful they have installed a completely new engine at no charge under warranty it is now perfect. This is the only dealership I have ever has acted with this lev have installed a completely new engine at no charge under warranty it is now perfect. This is the only dealership I have ever has acted with this level of quality service. My next car will be purchased from Mall of Georgia ford More
by Jeffhyder
Employees Worked With
Alan green
November 13, 2020
Everyone at the Mall Of Georgia Ford is about maintaining the utmost in Customer Service which is extremely important to ME because I have been in sales based Customer Service for 30 years that is why I am a the utmost in Customer Service which is extremely important to ME because I have been in sales based Customer Service for 30 years that is why I am a repeat customer starting from 2013 , the sales managers , finance team and the service manager and agents are all top notch in the caring for the customer and that is why I will always be a customer!! Thank you Mall of Georgia Ford!! More
by LISAROWE100
Employees Worked With
Other Employees :
Sterling The Mall Of GA Ford Service Manager and Bob Brousseaux in service , Jordan Lee
November 12, 2020
Did not perform the service I was charged for. I sent pictures of "after" the repair to the service manager and I still have not heard back from him. Awful service. Very frustrating. pictures of "after" the repair to the service manager and I still have not heard back from him. Awful service. Very frustrating. More
by GST065.RC
Employees Worked With
Tony
