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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,299 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,299 reviews

September 12, 2024

My wife took the car in for routine maintenance and also wanted tires. She purchased tires (set of 4) and the original purchased were not originally installed, and the purchased tires were installed with 3 More

by albeafamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Sep 17, 2024 -

Mall of Georgia Ford responded

We apologize for the issues you've encountered with the tire installation and the concerns regarding the engine. Your experience is important to us, and we would like to address these matters promptly. Please contact Fixed Ops Director David Blood at dblood@vtaig.com. We appreciate your feedback and are committed to resolving these concerns to your satisfaction.

September 11, 2024

Transaction was very easy to conclude. Salesperson Patrick Mayhue helped make this purchase very easy without any problems. More

by rabinowitz711
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Mayhue
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Sep 16, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience with Mall of Georgia Ford. We're delighted to hear that your purchase process was smooth and efficient. Our team is committed to making the car-buying process as easy and stress-free as possible. Thank you for choosing Mall of Georgia Ford. We look forward to serving you again in the future.

September 11, 2024

Always reliable service department I have been a customer since 2005. The reason we buy our cars from Mall of Georgia Ford. More

by johntcallahan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Sep 16, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive feedback about our service department. We're delighted to hear that you've been a loyal customer since 2005 and that our service has consistently met your expectations. Your satisfaction is our top priority, and we're committed to providing reliable and high-quality service. We appreciate your continued business and look forward to serving you for many more years to come.

September 11, 2024

Great service and the at-home pickup was awesome. This is where I will do all my service for my Bronco. More

by Matt Chastain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Rodriguez
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Sep 16, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive feedback about your recent visit to Mall of Georgia Ford. We're delighted to hear that you were satisfied with the service and appreciated the convenience of our at-home pickup option. Thank you for choosing Mall of Georgia Ford. We look forward to serving you again in the future.

September 07, 2024

The mechanic supervisor repaired my alignment issue when no other auto repair shop in the area could. More

by JAMESFLEMING35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Sep 12, 2024 -

Mall of Georgia Ford responded

We’re glad to hear that our mechanic supervisor was able to address your alignment issue when others couldn’t. It’s always our goal to provide solutions where others may fall short. Thank you for your trust and for choosing us to get the job done right!

September 06, 2024

no communication you were texting me form someone that was on vacation so noone saw my request. every time i book it they never see my service plan and try and charge me. i paid for the top detail package More

by gary.miller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Mall of Georgia Ford responded

Thank you for bringing your recent service experience at Mall of Georgia Ford to our attention. We sincerely apologize for the communication issues, confusion regarding your service plan, and the overall quality of the detail service you received. This falls short of the exceptional service we strive to provide. To address these concerns directly and ensure a more positive outcome, we would like to connect you with David Blood, our Fixed Ops Director, at dblood@vtaig.com. Thank you for your understanding.

September 06, 2024

very unfortunate experience, no good they need to improve Service dealership service advisor gave me incorrect information More

by kalmakh
Recommend Dealer
No
Employees Worked With
Jake guy named Jake African-American service advisor
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Sep 13, 2024 -

Mall of Georgia Ford responded

Thank you for bringing your recent service experience at Mall of Georgia Ford to our attention. We sincerely apologize for the inconvenience caused by the incorrect information provided by our service advisor. We understand your frustration and want to assure you that we take all customer feedback seriously. To better understand the situation and ensure it doesn't happen again, please reach out to our Fixed Ops Director, David Blood at dblood@vtaig.com. We are committed to providing accurate information and exceptional service to our customers.

September 06, 2024

Great to work with on vehicle repair, because they work on cars and I needed a car worked on , so they were great to work with More

by ALLBATTERYGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 12, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear that you had a great experience with our service department at Mall of Georgia Ford. Your positive feedback means a lot to us. We're especially glad to hear that we were able to effectively address your vehicle repair needs. Our team strives to provide top-notch service, and it's rewarding to know that our efforts are paying off.

September 06, 2024

Excellent very professional clean neat organized Good costumer services, Allways is a pleasure to be there More

by marisolcampuzano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Sep 12, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear that you had a great experience at Mall of Georgia Ford. Your positive feedback means a lot to us. We're especially glad to hear that you appreciated the professionalism, cleanliness, and organization of our dealership. Our team strives to provide a welcoming and efficient environment for our customers, and it's rewarding to know that our efforts are paying off.

September 05, 2024

Have good experience with Mall of Georgia Ford. Prompt and Professional service. Service Advisor Scott Tackabury and Cashier Briana were outstanding. More

by johnnisley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Tackabury - Service Advisor and Briana - Cashier
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Sep 12, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear that you had a great experience at Mall of Georgia Ford. Your positive feedback means a lot to us. We're especially glad to hear that Scott Tackabury and Briana provided outstanding service. Our team strives to provide exceptional customer service, and it's rewarding to know that our efforts are paying off.

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