Mall of Georgia Ford

I paid for an alignment while some warranty work was done. I was told that my tires were rotated and all 4 were balanced. I know for a fact that no ratation was done because I had one wheel with curb ra done. I was told that my tires were rotated and all 4 were balanced. I know for a fact that no ratation was done because I had one wheel with curb rash that I messed up a while back and it was in the same position on the car. This confirms that no rotation was done and makes me question if the alignment was actually done. My air conditioner was repaired properly, but I am not confident that the alignment was done. More

The day I got my car back my car would start and there was bad plates in my battery that was caught from the “premium inspection” and a fuse was shortage and from the work that was done somehow. I had to was bad plates in my battery that was caught from the “premium inspection” and a fuse was shortage and from the work that was done somehow. I had to spend more money for parts I just bought to get it fixed. It was all around frustrating More

Waiting to get a return call on backordered parts for remaining recall - left message over a week ago remaining recall - left message over a week ago More

We knew exactly which vehicle we wanted to purchase so it was just a matter of test drive, cost and financing. We were disappointed in that there was no instruction/help on vehicle options as far as connecti was just a matter of test drive, cost and financing. We were disappointed in that there was no instruction/help on vehicle options as far as connecting phones, sound system other features. My husband had to bring tools to remove our old license plate which seemed odd. In summary purchase was fine but the extra instruction on options available on the vehicle we received at previous dealerships was missing. More

I love the delivery service. The maintenance is perfect too. I will visit again next time. The maintenance is perfect too. I will visit again next time. More

The Mall of Georgia team was great. Very friendly and knowledgeable, they provided me with great service. Very friendly and knowledgeable, they provided me with great service. More

MOGF treats me like family. I trust their expertise and would not take my care anywhere else! I trust their expertise and would not take my care anywhere else! More

Have had multiple issues and talked to mgrs in past and never got one that resolved things. Still take to them my truck bc only ones close to me but just feel like a revenue generator and not that they t never got one that resolved things. Still take to them my truck bc only ones close to me but just feel like a revenue generator and not that they truly care about doing the right thing. Upsell is the name of game. Had my truck recently serviced and after a “pinpoint”inspection of an issue I presented, they said I needed an 800$ job done on truck. I did a little research and found out it ended up being a $40 part and 2min install. Trust has been an issue but do I drive an hour to go somewhere else..? It is what it is. More

Bryan was a great resource throughout the sales process. He was personable and knowledgeable. Further, he communicated the process and expectations clearly and quickly. The detailing team took rather long t He was personable and knowledgeable. Further, he communicated the process and expectations clearly and quickly. The detailing team took rather long to prepare the vehicle, however, they did an excellent job once it was complete! The financing process was average. The post-purchase communication (license plate etc...) was met with clear communication and overall, it was a dealership I would work with again. More

Very good service from the service writer. She was very knowledgeable and understood my concerns. I will definitely start bringing my car to her for repairs. She was very knowledgeable and understood my concerns. I will definitely start bringing my car to her for repairs. More