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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,298 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,298 reviews

October 16, 2024

The team was great I called to confirm availability and sent an appt time. They had the truck ready for a test drive and complete purchase took under 1.5 hours. More

by r sears
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RYAN PFUND, HEMANT PATEL
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Oct 17, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're thrilled to hear that our team provided you with a smooth and efficient experience, from confirming availability to completing your purchase in under 1.5 hours. Your satisfaction is our top priority, and we appreciate your feedback. Enjoy your new truck, and we look forward to serving you again in the future!

October 15, 2024

Best dealership experience I have had. Staff was super helpful and efficient the whole way through. More

by r3trent
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Guyen
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Oct 17, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're thrilled to hear that this was your best dealership experience and that our staff was helpful and efficient throughout the process. Providing top-notch service is our goal, and we're glad we could deliver. We appreciate your support and look forward to serving you again in the future!

October 14, 2024

Salesman is good and addressing vehicle to be maintain the way, but not forceful. I would recommend More

by Drshin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales rep at service
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Oct 15, 2024 -

Mall of Georgia Ford responded

Thank you for your review! We're glad to hear that our salesperson provided you with a great experience without being forceful. We appreciate your recommendation and look forward to assisting you again in the future!

October 14, 2024

Thank you Brian for your advice in terms of what service is important for my vehicle immediate needs. Great customer service! More

by GIRL_TASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Oct 16, 2024 -

Mall of Georgia Ford responded

Thanks, Tash! We're thrilled to hear you had a great experience with Brian. Our team is dedicated to providing top-notch service for all your vehicle needs. Your feedback means a lot to us!

October 12, 2024

The service was quick and at the quoted cost without trying to add on extra services. They even offered to pick up and drop off the car. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick and transparent service experience with us. Our team strives to provide convenience and honesty in every interaction. We appreciate your support and look forward to serving you again in the future!

October 11, 2024

Your service has always been good. The pickup and delivery service was an absolute lifesaver for me since I have no one to pick me up. More

by packmule8913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Shank
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that you’ve consistently had a good experience with our service and that our pickup and delivery option has been helpful for you. We strive to make your experience as convenient as possible, and it's great to know we could assist you. We look forward to serving you again in the future!

October 11, 2024

Brian is an incredible service advisor. I would recommend you guys to everyone. We will be sending all our Atlanta stuff to you guys in a 100 mile radius More

by Shade.Boggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're thrilled to hear that Brian provided you with incredible service. Your recommendation means the world to us, and we appreciate you sharing your positive experience. We look forward to serving you for all your automotive needs! Safe travels, and see you soon!

October 11, 2024

Excellent service. The pick up and delivery is such a blessing to me as I’m a widow and hate to ask people to help me drop off car and pick it up. More

by melodiemoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for your lovely feedback! We're so glad to hear that our pick-up and delivery service has been a blessing for you. We understand how important convenience is, and it’s our pleasure to assist you. If you need anything else, please don’t hesitate to reach out. We’re here to help!

October 10, 2024

I paid for an alignment while some warranty work was done. I was told that my tires were rotated and all 4 were balanced. I know for a fact that no ratation was done because I had one wheel with curb ra More

by RICKPEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We sincerely apologize for the concerns you have regarding the alignment and tire rotation service. It's important to us that you feel confident in the work performed on your vehicle. We would appreciate the opportunity to address this matter directly. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com. He will be able to assist you further and ensure that your concerns are resolved. Thank you for bringing this to our attention, and we hope to hear from you soon.

October 10, 2024

Very good service from the dealership, from the sales person all the way through the service department. Bought a new vehicle this summer and great follow up by everyone involved. More

by GSHUMEYKO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We’re delighted to hear that you had a positive experience with both our sales team and service department. It's wonderful to know that our follow-up met your expectations after your new vehicle purchase. We appreciate your business and look forward to serving you again in the future!

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