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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,298 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,298 reviews

October 26, 2024

Took my 2020 ranger in for oil change. Just like many times before. They also put on that zaptech coating. This time looked like they didn't put the coating on it. I usually can tell. It w More

by Mike Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 30, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for your experience and the lack of follow-up regarding your recent service. This is not the standard we strive for, and we understand how frustrating it can be to feel unheard. Your feedback is invaluable, and we would like the opportunity to address your concerns. Please reach out to Fixed Ops Director David Blood at dblood@vtaig.com so we can make this right. Thank you for bringing this to our attention, and we hope to improve your experience in the future.

October 25, 2024

Mateo Henao was amazing and absolutely helpful during my whole truck concerns. He helped me to understand what was wrong. Mateo was absolutely amiable. I appreciate his help and definitely loved the service More

by rodolfoenriquez417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re delighted to hear that Mateo provided you with amazing and helpful service regarding your truck concerns. It's fantastic that he took the time to explain everything to you and made your experience a positive one. We appreciate your kind words and are glad you loved the service. If you need anything else in the future, don’t hesitate to reach out!

October 25, 2024

Your folks are just great. Have had brake work done and 2 of your sales folks helped me make my new phone talk thru car. I will continue to recommend Mall of Ga Ford. And above More

by Joeitis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team, from brake work to getting your phone connected to your car. Your recommendations mean the world to us, and we’re grateful for your support. We look forward to continuing to provide excellent service in the future!

October 24, 2024

As of today 10/24, we are still waiting for our tag to be legal for a vehicle we purchased on 9/16. I thought we paid for this administrative service. Leaves a bad taste to an otherwise satisfactory experien More

by MVALLELY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback, and I sincerely apologize for the delay with your tag. I understand how frustrating this situation can be, especially after an otherwise satisfactory experience. We strive to provide a seamless process, and I regret that we have fallen short in this instance. Please reach out to Dragos Teodor at dteodor@vtaig.com, and he will assist you in resolving this matter as quickly as possible. We appreciate your patience and hope to rectify this issue soon.

October 24, 2024

We like the pickup and delivery service Al from your house. It makes it very convenient and easy to take care of service needs More

by kwi826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback! We’re so glad to hear that our pickup and delivery service made it easier for you to manage your service needs. Convenience is key, and we’re thrilled to provide an option that brings more ease to your experience.

October 23, 2024

One of the best dealerships I have ever felt with. Very accommodating, friendly and professional and my Service Advisor Steve was the best. More

by golfman542001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service
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Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience at our dealership and that Steve provided you with exceptional service. Our team works hard to ensure that every customer feels accommodated and valued. We appreciate your feedback and look forward to serving you again in the future!

October 23, 2024

They were very nice to work with and very efficient got the job done fast More

by NORMASOUTHARD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick Thorton
Report | Print
Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that you found our team nice to work with and efficient in getting the job done quickly. Your satisfaction is our priority, and we look forward to serving you again in the future!

October 23, 2024

Service was excellent and quick. James was very professional and friendly. And he was very informative about what I needed for my truck and I will definitely come back to him for the More

by hardystefan711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave this fantastic review! We're delighted to hear that James provided you with excellent and quick service, as well as the professional and friendly support you deserve. It's great to know he informed you about your truck's needs, and we look forward to welcoming you back for the recommended services. If you have any questions in the meantime, feel free to reach out! Safe driving!

October 23, 2024

Great service and always friendly. Would highly recommend them. Have purchased several vehicles from them and satisfied every time. More

by msims831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you've consistently received great service and that our team has been friendly and helpful throughout your visits. It’s fantastic to know you've purchased several vehicles from us and have been satisfied each time. Your recommendation means the world to us, and we look forward to serving you again in the future!

October 23, 2024

Overly expensive to work on my car employees are to busy to acknowledge customer and are to stressed More

by agalarza80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We’re sorry to hear about your experience regarding the service costs and the level of attention you received. We strive for excellent customer service and appreciate your input. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can address your concerns directly and help improve your experience with us.

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