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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,265 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,265 reviews

January 17, 2025

Customer service was amazing Steve in service and Scott went above and beyond to assist me. Kudos to you both truly this is what customer service is about making your customer experience a great one! More

by TIvey12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Scott
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January 17, 2025

They were very helpful and went extra to help me! I would recommend this delarship!! More

by BRICK.MATTHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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January 17, 2025

I has a great experience purchasing my Mustang Mach-e, Isiah did a great job, and I had peaceful buying experience. More

by viniciusgh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isiah
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January 16, 2025

Excellent sales and finance. Great experience.I wouod recommend them to anyone needing top service More

by Nana1458
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Nygyen
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Jan 17, 2025 -

Mall of Georgia Ford responded

Thank you for your excellent feedback! We’re thrilled to hear that you had a great experience with our sales and finance teams. Providing top-notch service is our priority, and it’s wonderful to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future. If you have any questions or need further help, please feel free to reach out!

January 16, 2025

Outstanding communication and service. All around great experience! Smoothest and seamless professionalism I have ever had at any service shop ever. More

by WFILINUK
Recommend Dealer
Yes
Employees Worked With
Kason
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January 13, 2025

Excellent service. Professionally repaired. Found a major problem I didn’t know about and fixed it too. If they hadn’t found that problem I may have found it the hard w More

by murph0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Crass
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Jan 14, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It's always our goal to provide thorough and professional service, and we're glad we could catch that issue before it became a bigger problem. We truly appreciate your trust in Mall of Georgia Ford, and we're looking forward to continuing to serve you for all your future service needs!

January 12, 2025

My experience was seamless ! !!! TheY handled everything for me and made me feel valued as a customer! More

by Deedeware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Jan 13, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're so happy to hear that your experience was seamless and that our team made you feel valued as a customer. We truly appreciate your feedback and look forward to providing you with exceptional service in the future!

January 11, 2025

Service Manager Refused to Service my Vehicle. ..Under Wrranty with an Extended Warranty I purchased with the Vehicle. Refused Service Because I caught his Mechanic Shopping in Town with My Vehi More

by Telenta Family
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
TBD
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Jan 14, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your concerns with us. We sincerely apologize for the experience you described. We would like to address this matter directly. Please contact Scott Tackabury at 417-200-9993 so we can further discuss your experience. Your feedback is important, and we appreciate the opportunity to make things right.

January 10, 2025

Good servic attitude. Everything is perfect. It's been open for two months.no problem. More

by YXY520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Mall of Georgia Ford responded

Thank you for your positive review! We're glad to hear that you've had a great experience with our service during these first two months of operation. Your feedback that everything is perfect and that our attitude is good means a lot to us. We look forward to continuing to provide excellent service and maintaining your satisfaction. If you need anything else in the future, please don't hesitate to reach out!

January 10, 2025

After 21 years as loyal customer, I will never go there again…they lost my keys and wasted my time without don much as an apology… they costed me a lot of money More

by BLOOBAK6263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
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Jan 10, 2025 -

Mall of Georgia Ford responded

We sincerely apologize for the experience you’ve described. As a loyal customer for 21 years, your trust and satisfaction mean a great deal to us, and we deeply regret any frustration caused by the situation with your keys. We understand the inconvenience and impact this has had on you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns further. Thank you for bringing this to our attention.

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