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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,153 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,153 reviews

November 14, 2024

Great customer service and attention to detail. My experience here has always been great and pleasing!! More

by T1SUN1426
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Steve in service
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Nov 15, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re so glad to hear that you’ve had such a positive experience with us. Providing great customer service and paying attention to the details are top priorities for us, and we’re thrilled that it’s made such a lasting impression. We look forward to continuing to serve you in the future!

November 14, 2024

This dealership does what it says it will do and I appreciate that. They also text me to let me know about my next appointment, then get me in and out in a timely manner. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 15, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We’re so glad to hear that our team has been able to meet your expectations and keep you informed about your appointments. We understand your time is valuable, so we work hard to ensure a smooth and efficient experience for you. We appreciate your trust in us and look forward to continuing to serve you!

November 14, 2024

Very nice people and pleasant to work with My service was done the way I they said Thank you More

by GALOMOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 15, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're happy to hear that you had a pleasant experience with us and that your service was completed just as promised. We truly appreciate your trust and look forward to serving you again in the future!

November 13, 2024

Not satisfied with the work done and they took very long and would get upset if we called for an update More

by HERNADEZCECILIA1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Nov 14, 2024 -

Mall of Georgia Ford responded

We're sorry to hear about your experience and the dissatisfaction with the service timing and communication. This is not the standard we strive for, and we want to ensure your concerns are addressed. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com so we can better understand the situation and work to make things right. Thank you for your feedback—it helps us improve.

November 11, 2024

My service rep did a great job coordinating my repair. My car has had no problems since then and runs great. More

by jdavid1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Nov 13, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're so glad to hear that your car is running great and that your service rep did a fantastic job coordinating your repair. If you ever need assistance in the future, don't hesitate to reach out. We’re here to help!

November 10, 2024

Quick and easy. Everybody was nice and helpful. Highly recommend. Aesome dealership and service dept More

by ellis.seawright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a quick and easy experience with us. Our team is dedicated to providing excellent service, and it's wonderful to know that you felt well taken care of. We truly appreciate your recommendation and look forward to assisting you again in the future!

November 10, 2024

Worked with us to get an acceptable deal and didn’t haggle or try to beat us up on on the trade value and purchase price. They had the paperwork ready and didn’t make us go through an all day wait proc More

by mega60sfriend
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Mayhue
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Nov 12, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're thrilled to hear that the process was smooth and hassle-free for you. We strive to make every step of your car-buying experience as efficient and straightforward as possible, and we're glad we could meet your expectations. Enjoy your new car, and we look forward to assisting you again in the future!

November 09, 2024

Mall of Georgia fold is the worst Ford dealership in the state would never take my call there again More

by JACKIETOWNSEND45
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service department Barry don't know his last name and stuff like and several other employees in that department terrible customer service horrible place and did not fix my car
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Nov 11, 2024 -

Mall of Georgia Ford responded

We are very sorry to hear about your negative experience, and we understand your frustration. We take customer feedback seriously and want to resolve any concerns you may have. Please reach out to David Blood, our Fixed Operations Director, at dblood@vtaig.com, so we can address the issue directly and ensure a better experience moving forward. Thank you for bringing this to our attention.

November 09, 2024

I had wonderful service done at Mall of Georgia Ford. The cashier’s are wonderful! More

by Keppie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie
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Nov 12, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience with our team, especially with our cashiers. They truly strive to make every visit as pleasant as possible. We appreciate your kind words and look forward to serving you again soon!

November 09, 2024

I picked up my car because it sat there for 3 days with no one looking at it. & no one calling to update me. I will not return to this dealership. They set appointments & let the car sit for days. This wa More

by ginnas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employees name was “Jay”
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Nov 12, 2024 -

Mall of Georgia Ford responded

We’re truly sorry to hear about the frustration you've experienced, and we completely understand your disappointment. Our goal is to provide timely and attentive service, and it’s clear we fell short in your case. We’d like the opportunity to discuss this with you and work to resolve the situation. Please contact our Fixed Operations Director, David Blood, at dblood@vtaig.com so we can address your concerns directly and improve your experience moving forward. Thank you for sharing your feedback.

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