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Mall of Georgia Ford
Buford, GA
3,142 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,142 reviews
November 08, 2024
Good service I enjoyed purchasing my car there. They were fast one of my best car buying experiences and the set department gets my car in and out they always find the problem They were fast one of my best car buying experiences and the set department gets my car in and out they always find the problem More
by Kathy44676
Verified Customer
November 08, 2024
Screwed me over on warranty. They should have replaced the transmission when it went bad instead they rebuilt it and it failed just after my warranty ended then told me they coul They should have replaced the transmission when it went bad instead they rebuilt it and it failed just after my warranty ended then told me they couldn't rebuild it I had to replace it for 7500$. You have lost a customer that has bought 3 trucks there. Your loss as I'm about to buy a new truck. More
by newman.richarda
Employees Worked With
Persons not on list
November 08, 2024
Professional and attentive. Offered fair trade in. Car was washed, ready to go at pickup. Offered fair trade in. Car was washed, ready to go at pickup. More
by BARB.J.TALBOT
November 07, 2024
I was told a shuttle would take me to my office when I booked my 7:00am meeting. I was there before my appt to make sure I would be one of the first ones to check in and ultimately one of the early shuttl booked my 7:00am meeting. I was there before my appt to make sure I would be one of the first ones to check in and ultimately one of the early shuttle recipients. After checking in, the service agent told me a shuttle was not available at the moment and he would come get me in the waiting room. I waited more than an hour without any contact from the service department or any updates on the shuttle service. I was forced to make other arrangements after waiting over an hour. If there are shuttle stipulations or schedules, it should be communicated when someone makes an appointment and chooses to accept the service. I chose this location specifically for that benefit. More
by Dg
Employees Worked With
November 06, 2024
CHANGED OIL TWICE IN F250 OVER A YEAR AND NEVER REPLACED THE AIR FILTER? WHEN WE PULLED IT OUT THE FILTER LOOKED LIKE A GARBAGE BIN YOU WOULD THINK THE SERVICE TECHS WOULD CHECK IT TO SEE IF IT NEEDED RE THE AIR FILTER? WHEN WE PULLED IT OUT THE FILTER LOOKED LIKE A GARBAGE BIN YOU WOULD THINK THE SERVICE TECHS WOULD CHECK IT TO SEE IF IT NEEDED REPLACING? DUMB DOWN STUFF IN MY OPINION More
by SHANNON48
Employees Worked With
SERVICE DEPT
November 06, 2024
STRIKE THREE! Incompetence at it's finest. This is infuriating. It all started months ago with a visit to MOG Ford when nobody addressed the engine light on my wor Incompetence at it's finest. This is infuriating. It all started months ago with a visit to MOG Ford when nobody addressed the engine light on my work truck. I brought the truck back in, after weeks of driving with my engine light on and a negative review that was read and responded to with promises, some of which were kept. That was AFTER an incident that could have very easily caused a very serious crash. Round two, I had no work truck for the better part of a week. I lost much more money than these stinking repairs cost, even though I was handed a small monetary compensation, the fact remains that I must be without my work truck AGAIN, FOR THE THIRD TIME over the same xxxx repair!!! I'm so frustrated that I don't even know what to do anymore. Who can you trust if your favorite dealership of nearly 20 years treats you like insignificant garbage? I guess the fact that I could've died from the initial incident when the truck dropped into 3rd gear at a high rate of speed was not enough to make this issue a priority. It certainly doesn't help that Ford Motor Company has reportedly instructed dealerships to not treat this 'recall' seriously unless there is a problem. I guess death might make this a serious problem? I guess we'll wait and find out. Meanwhile, does anyone know where a decent Ford dealership is near Buford GA? P.S. Whomever responds to these reviews, you needn't bother with this one. You responded to the last two reviews by telling me that a person no longer employed by Mall of Georgia Ford would be getting back to me. You gave me an email address that nobody was checking! One hand doesn't even know what the other hand is doing at MOG Ford! Next stop, FoMoCo More
by dmhenley
Employees Worked With
David, the FORMER service dept. manager, go figure
