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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,312 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,312 reviews

February 17, 2025

To many emails. You fixed my truck, I will call you when it breaks again. Stop emailing me. More

by DAVID.JENKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 20, 2025 -

Mall of Georgia Ford responded

We apologize for the frequency of emails you’ve received. Our intention is always to keep our customers informed, but we understand that it can become overwhelming. We respect your preference and will ensure that we adjust our communication accordingly moving forward. If you ever need assistance or have any concerns in the future, please don’t hesitate to reach out to Scott Tackabury at Stackabury@vtaig.com.

February 16, 2025

Fast and friendly service. The prices for the oil change were in line with what I would normally pay for a diesel oil change. More

by Notta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Feb 17, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our fast and friendly service. Providing fair and competitive pricing is important to us, and we appreciate you taking the time to share your thoughts. We look forward to serving you again in the future!

February 16, 2025

After purchasing the vehicle and having problems with a two year old truck they did not want to stand behind it and just wanting to keep charging for a problem that had begun before the miles had run out b More

by Direrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Mall of Georgia Ford responded

We are sorry to hear about your experience with both the service you received, and the communication challenges you encountered. We understand how frustrating it can be when an issue is not properly diagnosed or resolved, and we apologize for not meeting your expectations. We take your feedback seriously, and it’s important to us that we improve moving forward. If you would like to discuss this matter further and explore potential solutions, please reach out to Scott Tackabury at Stackabury@vtaig.com.

February 15, 2025

Mateo Henao made everything easier than what it needed to be. Thanks to him everything was perfect. More

by lopezoregon9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
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Feb 17, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that Mateo made the process easier for you and that everything was perfect. We truly appreciate your feedback and are so glad we could assist you. We look forward to serving you again!

February 14, 2025

I purchased my 2nd car, 2024 Maverick (Lariat) last Oct since I owned Toyota corolla 2004 for 21 years. I did not have a pleasant experiance when I made a deal with corolla because I thought I was pushed t More

by JW Lee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seong Kim
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Feb 17, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're so glad to hear that your purchase of the 2024 Maverick was smooth and comfortable. We understand how important it is to feel confident and supported throughout the process, and we're happy that Mr. Seong Kim could provide the assistance you needed. We truly appreciate your trust in us and are grateful that you chose Ford at MG for your new car. We look forward to serving you again in the future!

February 13, 2025

Great folks who took great care of all my wants and needs. Would buy from again in a heartbeat. More

by jwalters3636
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean and Hemant
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Feb 17, 2025 -

Mall of Georgia Ford responded

Thank you for your enthusiastic feedback! We're thrilled to hear that our team took great care of your wants and needs. Knowing that you would buy from us again in a heartbeat means a lot to us. We strive to provide excellent service and build lasting relationships with our customers. We appreciate your business and look forward to assisting you with your automotive needs in the future!

February 11, 2025

Un excelente servicio, me atendieron muy bien y siempre preocupándome por mis necesidades un excelente lugar para ir More

by GABYHIDALGO2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you received excellent service and that our team treated you well and cared about your needs. We strive to provide exceptional service and create a welcoming environment for all our customers. It's rewarding to know that we succeeded in your case. We appreciate your business and look forward to assisting you again in the future. - ¡Muchísimas gracias por sus amables palabras! Nos emociona saber que recibió un servicio excelente y que nuestro equipo lo trató muy bien y se preocupó por sus necesidades. Nos esforzamos por brindar un servicio excepcional y crear un ambiente acogedor para todos nuestros clientes. Es gratificante saber que tuvimos éxito en su caso. Agradecemos su preferencia y esperamos poder ayudarlo nuevamente en el futuro.

February 11, 2025

Treated very well by used car department. Disappointed that my personal check was not accepted for the price of the car. More

by knbark
Recommend Dealer
Yes
Employees Worked With
Jose Hernandes, Five STAR
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Feb 12, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback. We appreciate you acknowledging the excellent service you received from our used car department. We apologize for any inconvenience this policy may have caused. We value your business and hope this doesn't deter you from considering us for future purchases.

February 11, 2025

I was looking for a new truck and went to several Ford dealerships in the area. Mall of Georgia Ford gave me the best deal right off the bat no Hackling or back-and-forth every requested was meet and grea More

by Rtrapp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seong
Report | Print
Feb 12, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience with Mall of Georgia Ford! We're thrilled to hear that you found the best deal on your new truck with us, and that you appreciated our straightforward approach without any haggling or back-and-forth. It's also great to know that we met all of your requests and provided excellent service throughout the entire process. We strive to make the car-buying experience as smooth and pleasant as possible. We appreciate your business and hope you enjoy your new truck!

February 09, 2025

Great group of people who made it a quick in and out burying experience both sales and finance. Thank you. More

by SOFTICSANEL021
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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Feb 11, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're thrilled to hear that our team made your visit smooth and efficient, both in sales and finance. Providing a quick and hassle-free process is something we strive for, and it's great to know we delivered on that for you. We appreciate your kind words and thank you for choosing us. We look forward to assisting you again in the future!

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