Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,298 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
Contact Dealership

4525 Nelson Brogdon Blvd

Buford, GA

30518

Directions

By Type

Showing 3,298 reviews

November 07, 2024

Mateo tried very hard to make us happy. The dealership was promp in their service once the parts were in for my car. More

by Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo in service
Report | Print
Nov 08, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that Mateo was able to assist you and that you were satisfied with the service once the parts were in. We strive to make every customer experience positive, and it's great to know we met that goal with you. If you need anything further, feel free to reach out. We truly appreciate your business!

November 07, 2024

Helpful and patient. Had the truck j wanted and not pushy at all. Will buy again. More

by DOLLYMITCHELL11678
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seong and bryan
Report | Print
Nov 08, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and found the truck you wanted without any pressure. Your satisfaction is our top priority, and we look forward to helping you again in the future. Thanks for choosing us!

November 07, 2024

I was told a shuttle would take me to my office when I booked my 7:00am meeting. I was there before my appt to make sure I would be one of the first ones to check in and ultimately one of the early shuttl More

by Dg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We sincerely apologize for the inconvenience and lack of communication regarding the shuttle service during your visit. We understand how frustrating this must have been, especially when you made your appointment expecting this service. Please reach out to David Blood, our Fixed Ops Director, at dblood@vtaig.com, so we can further investigate and ensure this doesn't happen again in the future. We appreciate your business and are committed to improving your experience with us.

November 06, 2024

CHANGED OIL TWICE IN F250 OVER A YEAR AND NEVER REPLACED THE AIR FILTER? WHEN WE PULLED IT OUT THE FILTER LOOKED LIKE A GARBAGE BIN YOU WOULD THINK THE SERVICE TECHS WOULD CHECK IT TO SEE IF IT NEEDED RE More

by SHANNON48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SERVICE DEPT
Report | Print
Nov 08, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention, and we sincerely apologize for your experience. We take concerns like yours very seriously, and it's clear we missed the mark during your service visits. We strive to provide the highest level of care, and it’s disappointing to hear about the oversight on the air filter. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com so we can further investigate and resolve this matter to your satisfaction. We appreciate your feedback and the opportunity to make things right.

November 06, 2024

STRIKE THREE! Incompetence at it's finest. This is infuriating. It all started months ago with a visit to MOG Ford when nobody addressed the engine light on my wor More

by dmhenley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David, the FORMER service dept. manager, go figure
Report | Print
November 06, 2024

So far so good. So far so good. So far so good. So far so good. More

by sobonsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 07, 2024 -

Mall of Georgia Ford responded

Thank you for your 5-star review! We're glad to hear that everything is going well so far. If you need any assistance or have any questions in the future, don't hesitate to reach out. We're here to help!

November 05, 2024

They are great! They maintain integrity and makes sure they take care of the customer More

by Art Wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
Nov 06, 2024 -

Mall of Georgia Ford responded

Thank you for the kind words! We're proud to hear that our team's commitment to integrity and customer care made a positive impression. Ensuring our customers feel valued and well-supported is our top priority. We look forward to serving you again!

November 05, 2024

Super friendly Fair deal for the size of the dealership Nothing else that I know to say More

by mitchjillgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad you found our team friendly and felt you received a fair deal. Your feedback means a lot to us, and we look forward to welcoming you back whenever you need us. Enjoy your vehicle!

November 05, 2024

Took my 2019 F350 Platinum in for an alignment. They told me there were some recalls, ok no problem. The truck still pulls left and they didn’t complete the recalls correctly. Went back for a secon More

by CHRISTIAN45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us. We sincerely apologize for the issues you've encountered with the alignment and recall completion on your F350, as well as the lack of follow-up. This is certainly not the level of service we strive to provide. We want to make sure your concerns are addressed promptly and thoroughly. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com. He will personally assist you in resolving this matter and ensure everything is taken care of to your satisfaction. Thank you for bringing this to our attention, and we look forward to resolving the issue for you.

November 04, 2024

Great experience! Ashlynn was very knowledgeable and has been a great help since the purchase with questions I have had! More

by LAURENEUNIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Mall of Georgia Ford responded

Thank you for the fantastic review! We're thrilled to hear that Ashlynn was able to assist you so effectively and provide great support after your purchase. We truly appreciate your kind words and are always here to help with any future questions you may have. We're grateful for the opportunity to serve you!

1
...
17
18
19
...
330