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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,298 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,298 reviews

November 17, 2024

Horrible experience and I’ll never return. My vehicle remained over 2 weeks. Each day, I had to call for updates awhile getting the runaround along with no sense of urgency of the major inconv More

by KFB
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 20, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for the frustrating experience you've had with us. This is not the level of service we strive to provide, and we deeply regret the inconvenience this has caused you. We understand how important it is to have timely and transparent communication, and it’s clear we fell short in your case. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com so we can address your concerns and work towards making things right. Thank you for your feedback, and we hope to have the opportunity to resolve this matter for you.

November 17, 2024

I recently visited for an oil change and clearly communicated the service I needed. Upon completion, I noticed an additional charge for something I did not request or authorize. When I addressed the More

by Jasenwjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not here
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Nov 20, 2024 -

Mall of Georgia Ford responded

We are truly sorry to hear about your recent experience and apologize for the misunderstanding regarding the unauthorized charge. This is not the level of service or respect we aim to provide, and we deeply regret that you felt uncomfortable and judged. We take your concerns seriously and would like to address this matter directly. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can investigate this further and work toward a resolution. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

November 17, 2024

I felt Mall of Georgia was a great pick for me in the past. I always got my oil changed and felt they were honest. I had a leaky front right tire. Had my oil changed and was told my tires were rotated ju More

by ANN.RIDDICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I always trusted Matea in the past.
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Nov 20, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for the experience you’ve described. It’s disappointing to hear that you feel misled, especially after trusting us for your vehicle’s service. We take these concerns seriously and want to resolve the issue. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com so we can investigate what happened and ensure we address your concerns appropriately. We value your trust and appreciate the opportunity to make things right.

November 17, 2024

Was charged $400 for something I dont think was the issue, the front windshield. They had it for multiple days but never said where on the windshield was the leak More

by andrewchwat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay
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Nov 20, 2024 -

Mall of Georgia Ford responded

We’re sorry to hear about your recent experience and the concerns regarding the charges and the windshield issue. We understand your frustration and take your feedback seriously. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can review your situation and work toward a resolution. We appreciate the opportunity to address this matter and regain your trust.

November 16, 2024

Absolutely phenomenal service as always! Quick, efficient, and smooth. Will continue taking my truck there for service! Scott is the absolute man! More

by athsteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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Nov 19, 2024 -

Mall of Georgia Ford responded

Thanks! We’re thrilled to hear you had a phenomenal experience. Scott and the team always aim for quick and efficient service. We appreciate your loyalty and look forward to seeing you and your truck again soon!

November 14, 2024

They Took me in answered my questions. They gave me a time when done. Finished on time. More

by Eromt
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that our team was able to assist you and complete your service on time. We truly appreciate your feedback and look forward to serving you again in the future!

November 14, 2024

Great customer service and attention to detail. My experience here has always been great and pleasing!! More

by T1SUN1426
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Steve in service
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Nov 15, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re so glad to hear that you’ve had such a positive experience with us. Providing great customer service and paying attention to the details are top priorities for us, and we’re thrilled that it’s made such a lasting impression. We look forward to continuing to serve you in the future!

November 14, 2024

This dealership does what it says it will do and I appreciate that. They also text me to let me know about my next appointment, then get me in and out in a timely manner. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 15, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We’re so glad to hear that our team has been able to meet your expectations and keep you informed about your appointments. We understand your time is valuable, so we work hard to ensure a smooth and efficient experience for you. We appreciate your trust in us and look forward to continuing to serve you!

November 14, 2024

Very nice people and pleasant to work with My service was done the way I they said Thank you More

by GALOMOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 15, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're happy to hear that you had a pleasant experience with us and that your service was completed just as promised. We truly appreciate your trust and look forward to serving you again in the future!

November 13, 2024

Not satisfied with the work done and they took very long and would get upset if we called for an update More

by HERNADEZCECILIA1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Nov 14, 2024 -

Mall of Georgia Ford responded

We're sorry to hear about your experience and the dissatisfaction with the service timing and communication. This is not the standard we strive for, and we want to ensure your concerns are addressed. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com so we can better understand the situation and work to make things right. Thank you for your feedback—it helps us improve.

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