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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,224 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,224 reviews

October 12, 2024

The service was quick and at the quoted cost without trying to add on extra services. They even offered to pick up and drop off the car. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick and transparent service experience with us. Our team strives to provide convenience and honesty in every interaction. We appreciate your support and look forward to serving you again in the future!

October 11, 2024

Your service has always been good. The pickup and delivery service was an absolute lifesaver for me since I have no one to pick me up. More

by packmule8913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Shank
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that you’ve consistently had a good experience with our service and that our pickup and delivery option has been helpful for you. We strive to make your experience as convenient as possible, and it's great to know we could assist you. We look forward to serving you again in the future!

October 11, 2024

Brian is an incredible service advisor. I would recommend you guys to everyone. We will be sending all our Atlanta stuff to you guys in a 100 mile radius More

by Shade.Boggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're thrilled to hear that Brian provided you with incredible service. Your recommendation means the world to us, and we appreciate you sharing your positive experience. We look forward to serving you for all your automotive needs! Safe travels, and see you soon!

October 11, 2024

Excellent service. The pick up and delivery is such a blessing to me as I’m a widow and hate to ask people to help me drop off car and pick it up. More

by melodiemoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for your lovely feedback! We're so glad to hear that our pick-up and delivery service has been a blessing for you. We understand how important convenience is, and it’s our pleasure to assist you. If you need anything else, please don’t hesitate to reach out. We’re here to help!

October 10, 2024

I paid for an alignment while some warranty work was done. I was told that my tires were rotated and all 4 were balanced. I know for a fact that no ratation was done because I had one wheel with curb ra More

by RICKPEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We sincerely apologize for the concerns you have regarding the alignment and tire rotation service. It's important to us that you feel confident in the work performed on your vehicle. We would appreciate the opportunity to address this matter directly. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com. He will be able to assist you further and ensure that your concerns are resolved. Thank you for bringing this to our attention, and we hope to hear from you soon.

October 10, 2024

Very good service from the dealership, from the sales person all the way through the service department. Bought a new vehicle this summer and great follow up by everyone involved. More

by GSHUMEYKO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We’re delighted to hear that you had a positive experience with both our sales team and service department. It's wonderful to know that our follow-up met your expectations after your new vehicle purchase. We appreciate your business and look forward to serving you again in the future!

October 09, 2024

Waiting to get a return call on backordered parts for remaining recall - left message over a week ago More

by JLH060191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 11, 2024 -

Mall of Georgia Ford responded

Thank you for your review and for your patience regarding the backordered parts for your recall. We apologize for the delay in communication and understand how important it is to get this resolved. Please reach out to us directly at your convenience, and we will ensure that your concerns are addressed promptly. Thank you for choosing us!

October 09, 2024

The day I got my car back my car would start and there was bad plates in my battery that was caught from the “premium inspection” and a fuse was shortage and from the work that was done somehow. I had to More

by breanna busbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the name
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Oct 14, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced. We take your concerns seriously and want to ensure that the issues you encountered are addressed. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com so we can review the situation in detail and work toward a resolution. We appreciate your patience and hope to assist you further.

October 06, 2024

We knew exactly which vehicle we wanted to purchase so it was just a matter of test drive, cost and financing. We were disappointed in that there was no instruction/help on vehicle options as far as connecti More

by CMWADEGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derick Thornton, Casey Propes
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Oct 09, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that your purchase experience went smoothly. However, we apologize for the lack of guidance on connecting your phone and utilizing the vehicle's features. We understand how important it is to feel comfortable with your new car, and we will work to improve our training on these aspects for future customers. We appreciate your insights and hope to provide you with a more comprehensive experience next time! If you have any questions or need assistance, please don't hesitate to reach out.

October 06, 2024

I love the delivery service. The maintenance is perfect too. I will visit again next time. More

by jyliebeusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're delighted to hear that you love our delivery service and that your maintenance experience was perfect. We look forward to welcoming you back on your next visit! If you need anything in the meantime, feel free to reach out. Safe travels!

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