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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,222 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,222 reviews

October 23, 2024

They were very nice to work with and very efficient got the job done fast More

by NORMASOUTHARD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick Thorton
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Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that you found our team nice to work with and efficient in getting the job done quickly. Your satisfaction is our priority, and we look forward to serving you again in the future!

October 23, 2024

Service was excellent and quick. James was very professional and friendly. And he was very informative about what I needed for my truck and I will definitely come back to him for the More

by hardystefan711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave this fantastic review! We're delighted to hear that James provided you with excellent and quick service, as well as the professional and friendly support you deserve. It's great to know he informed you about your truck's needs, and we look forward to welcoming you back for the recommended services. If you have any questions in the meantime, feel free to reach out! Safe driving!

October 23, 2024

Great service and always friendly. Would highly recommend them. Have purchased several vehicles from them and satisfied every time. More

by msims831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you've consistently received great service and that our team has been friendly and helpful throughout your visits. It’s fantastic to know you've purchased several vehicles from us and have been satisfied each time. Your recommendation means the world to us, and we look forward to serving you again in the future!

October 23, 2024

Overly expensive to work on my car employees are to busy to acknowledge customer and are to stressed More

by agalarza80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We’re sorry to hear about your experience regarding the service costs and the level of attention you received. We strive for excellent customer service and appreciate your input. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can address your concerns directly and help improve your experience with us.

October 23, 2024

Unfortunately my wife’s Mustang was hit in the service garage. Not a very good experience. More

by Shannon
Service Communication
Recommend Dealer
No
Employees Worked With
I’m can’t remember who my service rep was but he was kind. Just very frustrating to go in for an oil change & have your Mustang damaged
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this situation to our attention. We're truly sorry to hear about the incident involving your wife's Mustang and the negative experience you encountered. We want to ensure this is addressed properly. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can assist you further and work towards a resolution. Your feedback is important to us, and we appreciate your understanding.

October 23, 2024

They didn't fix the issue with my car and could not give an explanation why More

by reza96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian in Service
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your concerns. We're sorry to hear that the issue with your car wasn't resolved and that you didn’t receive a clear explanation. We take these matters seriously and would like to assist you further. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can look into this for you and provide the support you need.

October 23, 2024

The dealership was given a lower cost for parts at a different ‘authorized’ dealer and choose to use the same higher priced part for my repair which cost me more out of pocket. More

by Jfordowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not listed
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. I apologize for the frustration you experienced regarding the parts pricing for your repair. We strive to provide transparency and fair pricing for all our services, and it’s concerning to hear that we did not meet your expectations in this case. We'd appreciate the opportunity to discuss this further and see how we can address your concerns. Please feel free to reach out to Fixed Ops Director David Blood at dblood@vtaig.com. Your satisfaction is important to us, and we want to ensure you have a positive experience moving forward.

October 22, 2024

Very helpful and polite. Listened to my wants and concerns and helped find the perfect vehicle. More

by m.m.dubose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Nguyen and Hemant
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Oct 24, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that our team was able to listen to your needs and help you find the perfect vehicle. Your satisfaction is our top priority, and we appreciate your trust in us. If you have any more questions or need further assistance, feel free to reach out!

October 20, 2024

Great job every time. Fast response time and delivery. Exceptional service. Goes above and beyond to find exactly what we are looking for. More

by PAUL.GOLDEAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you consistently have a great experience with us. Our team strives to go above and beyond to meet your needs, and it's fantastic to know we're hitting the mark. We look forward to assisting you again in the future!

October 20, 2024

Grate service on my sale and buying process I hope use this dealer soon on my next purchase More

by DAVID@DADACONTRACTORS.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our sales team. We look forward to assisting you with your next purchase and providing you with excellent service again. If you have any questions or need assistance in the future, don’t hesitate to reach out!

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