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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,296 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,296 reviews

December 05, 2024

I purchased a 2021 platinum truck, didn’t get my tag, so I called and was told that the reason was that they didn’t do the emissions, I had to get it done myself and also go to the tag office to get the tag More

by jose santibanez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason
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Dec 05, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this matter to our attention. We apologize for the confusion and inconvenience regarding your tag, emissions, and missing second key fob. This is not the experience we want to provide, and we understand how frustrating it must be. To resolve these issues, please reach out to Dragos Teodor at dteodor@vtaig.com. They will be happy to assist you in addressing these concerns. We appreciate your patience and the opportunity to make this right for you.

December 05, 2024

I purchased a 2023 ford F150 Lightning as a certified pe owned vehicle. The dealership had me sign off that all the recalls on the vehicle was performed. Per Ford motor company, none were performed. The syn More

by GBurns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryan Nguen
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Dec 06, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience. We deeply regret that your recent purchase and service experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience this has caused. We take these matters seriously and want to ensure we address your concerns promptly. To help resolve this, please reach out to Dragos Teodor at dteodor@vtaig.com. He will be happy to assist you and work toward a resolution. Again, we apologize for the frustration this has caused and appreciate your patience as we work to rectify the situation.

December 04, 2024

Ashlynn Van Hees was great to work with on the purchase of my new 2025 Ford Explorer. She was very professional and listened to everything I was looking for in a new car. She went out of her way to help me More

by Cbcooksey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that Ashlynn provided professional, attentive service and helped you find the perfect 2025 Ford Explorer. It’s wonderful to know that she made your purchase experience enjoyable. We appreciate your feedback and are so happy that you're pleased with your new vehicle!

December 04, 2024

I hate answering surveys - However my experience at this Dealership was so excellent from Receptionist, Salesperson, Finance & follow-up that they deserve a Compliment .! Thank You for making the entire ca More

by WBABB0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ms.Taylor Receptionist & Ryan in Sales
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Dec 05, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience, especially since you usually don’t enjoy answering surveys! We’re thrilled to hear that our entire team, from the receptionist to our salesperson, finance department, and follow-up staff, made your car-buying experience pleasant and seamless. Your kind words mean so much to us, and we’re grateful for the opportunity to assist you. If there’s anything else we can do for you, please don’t hesitate to reach out. Enjoy your new vehicle!

December 03, 2024

Excellent customer service experience with Ford Mall of Georgia as always I am very satisfied with their service. More

by Flavius Finau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Brian
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Dec 04, 2024 -

Mall of Georgia Ford responded

Thank you for your kind review! We’re so happy to hear that you consistently have excellent customer service experiences with us. Your satisfaction is our top priority, and we truly appreciate your continued trust. We look forward to assisting you again in the future!

December 02, 2024

Amazing experience for me and my wife. In and out after test driving our car. More

by Mario
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan ,
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Dec 04, 2024 -

Mall of Georgia Ford responded

Thank you for your great review! We're so happy to hear that you and your wife had an amazing experience with us. It's always our goal to make the process as smooth and efficient as possible, and we're glad we could meet your expectations. We appreciate your feedback and look forward to serving you both again!

December 02, 2024

Professional Down Home People is all I need to say about the wonderful people at this dealership!! More

by 15JAMARIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve in Service
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Dec 04, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re so glad to hear that you had a positive experience with our team. At Delray Honda, we strive to offer a professional yet welcoming atmosphere, and it’s great to know that this resonated with you. We appreciate your feedback and look forward to serving you again soon!

December 02, 2024

I needed to get in and out quick and the staff jumped through every hoop to make it happen More

by BDANNENBAUM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seong Kim
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Dec 04, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that our team was able to meet your need for a quick and efficient experience. We pride ourselves on going the extra mile for our customers, and we're happy we could make that happen for you. We appreciate your business and hope to serve you again soon!

December 02, 2024

They were very helpful with helping me select a new truck. The process was fairly quick also getting through all paperwork. More

by shane838404
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're thrilled to hear that our team was helpful in assisting you with selecting your new truck and that the process went smoothly. We aim to make everything as efficient and easy as possible for our customers. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your business and hope you enjoy your new truck!

December 01, 2024

Isaiah and Kevin were wonderful in my car process…. Very prompt and informative… would definitely recommend!!! More

by Longmoneyleezy314
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah and Kevin
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Dec 03, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that Isaiah and Kevin provided you with prompt and informative service throughout your car-buying process. Your recommendation means a lot to us, and we’re so glad we could meet your expectations. If you need anything else, we’re here to help!

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