Mall Chevrolet

I was very pleased with my overall experience with Mall Chevrolet. Bob and Alyssa worked very hard to get the best deal for my son and I even when I thought it was impossible. I felt like they bent over b Chevrolet. Bob and Alyssa worked very hard to get the best deal for my son and I even when I thought it was impossible. I felt like they bent over backwards for me to get the deal done. It is such a pleasure to walk into a business and feel welcomed and not pressured. I felt like I have known these people my entire life (including the entire staff). I would definitely recommend Mall Chevrolet to my family and friends. Thanks again for your help. I will definitely be back when my lease is up. More

General Manager completely blew me off after calling to resolve an ongoing issue with the service department. I was told the dealership already had to spend money for their own mistake and they were not wi resolve an ongoing issue with the service department. I was told the dealership already had to spend money for their own mistake and they were not willing to fix the issue with the part they replaced. GM told me to take it somewhere else and get a second opinion because they were not spending any more money trying to fix their part. Amazing. More

After looking for a used Uplander in the area I checked out the one at Mall Chevy and found it to my liking. I did a short test drive during the week and rec'd a price reduction on it from the sales manage out the one at Mall Chevy and found it to my liking. I did a short test drive during the week and rec'd a price reduction on it from the sales manager Karl, which I accepted. That Sat. I returned with a friend to purchase the van. My friend, the salesman and I walked around the van and checked out the tires and looked under the hood. I was satisfied with the overall appearance of the van. I was there a few hours while I waited for them to get the van ready and process the mountain of paper work I eventually signed. Finally I was given the keys and left. I got to the first traffic light and discovered the van had a transmission problem. I called my salesman Jim first thing on Monday to tell him I was returning the van for a refund. He told me I could not return it and they would fix the problem. I contacted my lawyer to see if that was true about not being able to return the van and turn out there on the contract is a statement that reads "No cooling off period"! Long story short; they rebuilt the transmission and gave me a rental car. Next the check engine lite came on. that turned out to be something with the emissions system, which involved dropping the gas tank. The morning I took the van back for repair I notice that my front tire was going flat. I asked the service department to fix it but the nail they found was too close to the wall and said the tire had to be replace. I then notice that the rear tires showed wear that wasn't there a couple of weeks before when I purchased the van! This was crazy! Did they switch my rear tires to use on another used vehicle during the week it was in the shop for the transmission repair?! When I brought to the sales manager & service person's attention to this, they told me they would not do something like that. I said that I would not have bought the van with tires in this condition! I spoke to the general manager on the phone and was told the same thing and that the tires on my van would pass inspection! What I thought started out as a very happy experience of buying another car turn into a very unpleasant experience from a not so reputably dealer. They are not a buy-here-pay-here car lot; I expected better of them! I am over 60 and I guess they thought they could pull one over on this old lady. Hopefully that will not be the case and that they will replace the rear tires. More

After looking around at other dealerships, my grandmother decided she would be getting the best deal on a lease at Mall Chevy. The plan was to Lease a Cruze for 39 months. We were originally offered $700 tra decided she would be getting the best deal on a lease at Mall Chevy. The plan was to Lease a Cruze for 39 months. We were originally offered $700 trade in for a 1993 mercury marquis, bringing the monthly payment to $255, with my uncle cosigning. All was well until the 5 day dealer insurance ran out. Apparently,during the paperwork, Jim decided it would be easer to get the deal done if he wrote my UNCLE as the leasee, with my grandmother, who has no credit, cosigning. This was a problem monetarily BUT also meant the car couldnt be insured, as it was not in my grandmother's name. We went back and forth for over a week with the dealership, bu the only time we made any progress was when we were going to simply surrender the car and take our business elsewhere. The next week we returned and did all of the paperwork over again, being assured that the deal would be the same. When we arrived we were told that for the deal to go through, they needed $1000 down to reduce the payment to $225 per month. After more negotiation, my uncle settled with $780 down with the dealership taking a $220 "LOSS". It took a while, but I've now realized that the $780 is equal to the additional money taken off of the monthly payment. IN OTHER WORDS, they managed to swindle my innocent grandmother out of money for her trade in. Now, a week later, we got a call saying the dealership needs a pension pay stub faxed from my uncle and a bank statement from my grandmother. I've decided to take over negotiations and will not be giving anymore paperwork to the dealership. If need be I am also planning on taking the matter to the BBB More

I received a letter in the mail from Jason Sandfort, I received a letter in the mail from Jason Sandfort, General Sales Manager, Mall Chevrolet indicating that there was a shortage of 2006 Corvettes an I received a letter in the mail from Jason Sandfort, General Sales Manager, Mall Chevrolet indicating that there was a shortage of 2006 Corvettes and they were offering 100% of the manufacturer’s original suggested retail base price when my vehicle was new. It states in BOLD PRINT, "What you paid when you originally purchased the vehicle." They did say they would deduct $.12 - $.55 per mile depending on the condition of the car. It seemed too good to be true so I called the dealership to confirm. I own a 2006 Corvette Z06 with 10,000 Miles. The original sticker was over $80,000.00. Even if they charged me $.55 per mile the offer represented $74,500.00 for my trade. Not a bad deal if it were true. I called the car dealership referenced the letter and they confirmed the deal and set up the appointment. Unfortunately I was unable to attend and called to schedule. I once again confirmed with the sales associate that this offer was valid so we didn’t waste valuable time. He confirmed the offer and forwarded me to their used car manager who would be inspecting my car and assessing the trade-in value. We spoke and yes for the third time the representative from the dealership confirmed that Jason had the authority to do a deal of this magnitude. We confirmed the appointment and my son, a marketing major at Drexel University joined me for my visit. The dealership was a ghost town and the eager sales people were lined up outside waiting to pounce on the next prospect who entered the lot. I guess not many people are shopping for new cars especially in the price range north of $100,000.00. We roll in with a beautiful black Z06 and immediately were greeted by a welcoming sales rep who couldn’t wait to show us the best Chevy had to offer. We referred to the ad and asked for Jason but he insisted that we needed to pick out a new car and then Jason would review the trade value that they would apply to the new purchase. We figured we had $74,500 at a minimum to spend so we asked to see the ZR1. He said he had two on the showroom floor but he thought we said ZL1 not ZR1 so we were disappointed to learn that he didn’t have one at the dealership. He invited us to step outside again to check out the inventory of corvettes. Hoping to find a new Z06 we were extremely disappointed when the best they had to offer was the imitation Z06, the Grand Sport. Why would a dealer invite me by appointment to take my car in trade when they didn’t have a car that was better than the one I arrived in? Did they think I was going to leave with 6-Cobalts? I asked to speak to Jason about this too good to believe deal and his availability now became questionable. They directed me to the finance manager who checked to see if we were in their database system. Why were they surprised when they found my contact information in the system? We had an appointment. We waited patiently as Jason finally met with us to discuss the offer. Justin immediately headed to the fine print in a number 5 font at the bottom of the page that deduction would be calculated on the a minimum of 12,000 miles per year. Now that’s a huge difference. I offer him a car with 10,000 miles and he is going to deduct $.55 per mile for 72,000 miles for a total deduction of $39,600.00. So instead of $74,500 he is now offering me $40,400.00 for my trade. What I found most insulting is that Jason proceeded to blame us for our inability to read the fine print. I guess we were just overtaken by the big bold red letters on the advertisement that stated, “100% of the Manufacturers original retail price.” How about the three people I spoke to including the used car sales manager that I spoke to who confirmed the trade-in value at $74,500.00. How about the sales rep who didn’t know a ZR1 from a ZL1 who lead us around the parking lot to view their less than impressive array of Corvette inventory? No one we spoke to at this dealership bothered to mention the 12,000 mile per year minimum? How could anyone every trust this dealership when the corporate culture breeds such dishonesty? I think that there is a valuable lesson learned from every business encounter and this was no exception. My son asked a very insightful question as we left the dealership. “In today’s social medial world why would a dealer risk their reputation when the news of this fraudulent marketing campaign could literally reach an audience of well over 100,000 individuals with the push of a button?” Perhaps that’s why the dealership was empty! More

Service mgr blew me off when I had a transmission issue with 2012 camero which a lot of owners are expericing.had to go to website to find issue. Gm customer service was a waste of time with 2012 camero which a lot of owners are expericing.had to go to website to find issue. Gm customer service was a waste of time More

In April my wife brought our new chevy cruze with 25,000 miles in for service. She was told by Mike that there is a mandatory thottle service at a cost of 125.00. When I investigated this service I found ou miles in for service. She was told by Mike that there is a mandatory thottle service at a cost of 125.00. When I investigated this service I found out recommended not mandatory. So after several calls to both Mall and to Chevy I was sent a letter from Chevy offering 100.00 of service and Mall Chevy promised 3 free oil Changes. Chevy sent me the letter Mike said it would be on recoed at Mall Chevy. Today my daughter takes the car over to have the first oil change and Dan the new service manager states that Mike was fired for misleading customers and that Mall Chevy is only honoring what is in writing not notes in a file. Today is Saturday on Monday I will start my calls to Chevy, and the BBB. More

I brought my Saturn in for service because it kept stalling out on me in heavy traffic and dangerous intersections. Very scarey-especially having a toddler and newborn on board. Little did I know Satu stalling out on me in heavy traffic and dangerous intersections. Very scarey-especially having a toddler and newborn on board. Little did I know Saturns are no longer made and Chevy services them. Ray answered my call on the first ring and he was SO nice to me. Meanwhile I was sitting in the middle of 70 and Kings Hwy. He told me to come right in and he'd take care of everything. Ray lived up to his word and did so in a very timely matter. He kept me updated every chance he got and if I ever had a question, he ALWAYS answered his phone. I got my car back after some very extensive work and my car has never ran better. Ray is truly amazing and a joy to work with. As an employee of a luxury car dealership, Ray is few and between. Mall Chevy is lucky to have him. Keep up the great work, Ray. Your hard work does not go unnoticed :) More

This is the first car I have ever bought so I was a little hesitant going into it. But I was very satisfied with the customer service from both John Daly and Frank Fasola. They gave a lot of informatio little hesitant going into it. But I was very satisfied with the customer service from both John Daly and Frank Fasola. They gave a lot of information about the cars I checked out and were very helpful and understanding of my situation. I got my car at a great price and love driving it. I would recommend, and have recommended, Mall Chevrolet to anyone. More

In my original posting, on 8/6/11, I sort of blew my top over my missing second key. Three days after that, I had the second key in my hand. Mall Chevrolet also sent me a check for the cost. I failed to over my missing second key. Three days after that, I had the second key in my hand. Mall Chevrolet also sent me a check for the cost. I failed to recant my posting. My apologies to Bob Carbone, and Mall Chevrolet. With that said, and a cooler head, I would gladly recommend Mall Chevrolet and especially Bob Carbone. More