Maita Toyota of Sacramento

I have been taking my car to Maita since 2015 and always been very please with there service 5 stars been very please with there service 5 stars More

We have been going to Maita since 2008; have had a grand total of (4) four Service Advisors during that time. Over time, two have retired and one has been promoted. That is huge news since it shows that M total of (4) four Service Advisors during that time. Over time, two have retired and one has been promoted. That is huge news since it shows that Maita as a company that hires great people who make careers there. Happy employees take care of their customers toooooo. Norbert Santos is our Advisor now. He is perfect and the reason we are waiting for the new Highlander Platinum Hybrids to arrive. We know how much love he will show to that vehicle also. More

It was the first service and attending to a Factory recall issue of my new Toyota Prius. Which was handled efficiently and professionally. An avoidable irritation was that they told me the dealership recall issue of my new Toyota Prius. Which was handled efficiently and professionally. An avoidable irritation was that they told me the dealership policy would provide me only a one way Lyft ride which was not right considering it was a factory recall issue on a new vehicle. On mentioning this they agreed to give me a ride both ways. More

I had a repair issue that I hoped would be covered by Toyota despite my car being out of warranty. Bryce listened to my story and took my information and said he would submit a request to Toyota. They Toyota despite my car being out of warranty. Bryce listened to my story and took my information and said he would submit a request to Toyota. They came through and paid for the entire repair. I appreciate their willingness to stand by their product and the management of Maita for the professional atmosphere. More

Repairs were done quickly and they really tried to meet my needs on timing. Was very appreciated. I am not sure of the name of Service dept rep so am guessing below. my needs on timing. Was very appreciated. I am not sure of the name of Service dept rep so am guessing below. More

They were thorough and went through the exterior of the suv in detail . When I. Picked up my car it was washed and detailed inside . The staff was very friendly and helpful . suv in detail . When I. Picked up my car it was washed and detailed inside . The staff was very friendly and helpful . More

I was not informed that the vehicle was finished. The maintenance reminder was not reset. The maintenance reminder was not reset. More

Service took too long for just oil &inspection two hours. Since Kit left not the same turn around Since Kit left not the same turn around More

I'd recommend this service center but frustrated with the length of time I have to wait for routine maintenance. Last visit on 10/2/2024 took over two and half hours. Also frustrated that I have to repeatedl length of time I have to wait for routine maintenance. Last visit on 10/2/2024 took over two and half hours. Also frustrated that I have to repeatedly tell staff to put all the panels back or to install them back properly. In the end, the work is done properly, but it shouldn't take that long and I shouldn't have to remind them to put everything back properly in my car. More

My husband was very pleased with his advisor. The recall / service was completed very in less thine than quoted. The recall / service was completed very in less thine than quoted. More