Maita Toyota of Sacramento

Nice the surface. I got strung along for what was going to be a 1 hour appointment turned into 6…for an oil change! Every hour I’d check and it was almost done…5 hours I got strung along for what was going to be a 1 hour appointment turned into 6…for an oil change! Every hour I’d check and it was almost done…5 hours later. I had 3 young kids with me, including a baby needing milk. I eventually left and they were still finishing up…yes, the oil change. Heartless, incompetent . Super calm customer service masterfully deceptive and even keel for this, and amazing bad, slow, uncoordinated, flat out lying service staff. I tried to save money with the free oil changes, but it was xxxx each time, plan on tripling whatever time estimates they give you. Don’t stay. Demand a rental car. Once the free oil ran up, I would come near it. I still get angry just thinking about it or driving past it. Toyota makes good cars, but dealers are wretches. More

Great car, good price, Friendly people, As usual took too long for paperwork. Overall good experience long for paperwork. Overall good experience More

The advisor called Mario leak of service knowledge . Didn’t have any reminder of my car, it’s the second time we meet Not professional at all. Didn’t have any reminder of my car, it’s the second time we meet Not professional at all. More

My register clerk wasn’t great at explaining things so I don’t ask her much questions. Otherwise, it would have been better. don’t ask her much questions. Otherwise, it would have been better. More

I always get good service from Toyota Miata compared to other Toyota dealership. But I wonder my recent service wasn’t as good as the past. But still prefer to have my car service at this dealership. My ra other Toyota dealership. But I wonder my recent service wasn’t as good as the past. But still prefer to have my car service at this dealership. My rating is based on my recent service experience. More

Very well organized, clean & comfortable waiting area plus great snack bar. Got my car much more quickly than I expected with no work needed or extra charges. I use a walker & many employees offered to a plus great snack bar. Got my car much more quickly than I expected with no work needed or extra charges. I use a walker & many employees offered to assist me. Very helpful & polite. More

Christian and Thomas provided incredible support, answering all my questions and keeping me updated throughout the entire process. answering all my questions and keeping me updated throughout the entire process. More

The service advisor was very accommodating and precise. Although, before the day we went to have my car serviced, another service advisor quoted me $657 for installation of my step bars/running boards. It’ Although, before the day we went to have my car serviced, another service advisor quoted me $657 for installation of my step bars/running boards. It’s a good thing we went there in person and find out it is less than we were quoted for. Thank you, Maita Toyota. More

I feel it costs too much for a general service. Also, I wanted them to just glance at something, and they tried to charge me for it. I think you should have more incentives. My car is a 2021, so I Also, I wanted them to just glance at something, and they tried to charge me for it. I think you should have more incentives. My car is a 2021, so I can probably find a competent mechanic. In addition, the person answering the phone seemed like I was bothering her, which is a total "no" for me. More

Customer service was beyond what I expected. John kept me informed every step of the way John kept me informed every step of the way More