Madison Honda

Went in to take a look at used car on the lot. Was hoping to get decent deal, however told me flat out was not willing to meet halfway. First time at this particular dealership and first impression of custom to get decent deal, however told me flat out was not willing to meet halfway. First time at this particular dealership and first impression of customer service wasn't so great. I didn't expect them to be on their knees welcoming me, but for me to look and ask for help is a big deal. Not even a "hi!," "How can i help you," type of greeting. Walk way with an uneasy feeling and let's just say I won't be going back. If i received exceptional customer service, I probably would have been willing to pay higher price than what I was looking for. I do not recommend this dealership. More

I was shopping around and just happened to call Madison Honda & spoke to Mark Stocke. He understood I was trading in my Honda Civic for another. The same day we discussed a deal I went into the dealership Honda & spoke to Mark Stocke. He understood I was trading in my Honda Civic for another. The same day we discussed a deal I went into the dealership. The Manager came out & gave me a great deal! More

After finally deciding to purchase a new Honda Fit, I contacted Madison Honda since they had the exact color combination that I was looking for. I made them a realistic and fair offer, unlike many intern contacted Madison Honda since they had the exact color combination that I was looking for. I made them a realistic and fair offer, unlike many internet customers who hoped to buy a Honda Accord for the price of a Civic, which we happily agreed on. In addition, I had a few accessories installed at the dealership as well. When I expected the vehicle upon delivery, everything was perfect. The vehicle was clean inside and out with no scratches or imperfection whatsoever. The accessory install was very clean, with the appearance as if the vehicle came from the factory with them already. Peter, the Sales Manager, initially took care of me at the dealership. He then assigned Dan to handle the rest of the sales interaction. They both showed great patience, understanding and showed trust in my word as a customer, which is a rare quality in this day of age where many customers are viewed as short term business.The entire staff at Madison Honda however takes their customers and simply welcome them to their family. If you are a shopper for a new Honda vehicle who seeks an excellent and stress-free buying experience, with the expectation of a realistic yet fair price, then I have no doubt in recommending Madison Honda for future purchases, in addition to vehicle service. More

I bought 2011 honda odyssey form this dealer. I had great experiance buying form this dealer. I reserched about the cars and finally decided to buy form Madison Honday. Not only they gace me best price, they experiance buying form this dealer. I reserched about the cars and finally decided to buy form Madison Honday. Not only they gace me best price, they also included all season mats for my van. JOSEPH has helped me throught the process. He seems honest and was able to give me the best price. Romeo in the financing department is also very helpful. He didn't push too much on extra stuff. I would recomend this dealer. More

We purchased our car a year ago. My husband and I made it very clear to our salesperson that we must have free loaner service included. He immediately agreed to this. The sales manager came out of her o it very clear to our salesperson that we must have free loaner service included. He immediately agreed to this. The sales manager came out of her office to meet us and seal the deal. We again reiterated that the deal must include a free loaner car when our Accord was being repaired. She immediately replied, "No problem! I will make sure that happens." We asked both of them to put this in writing, and they emphatically replied this was unnecessary. I took my car to Madison Honda today for service. I planned to wait and therefore did not ask for a loaner car. The line of cars was very long, out to the street. Since I had made an appointment, I assumed this line consisted of car owners without appointments, who were waiting for the express oil service. I parked my car in their lot, and strolled into the office to speak with a service representative. To my surprise, I was told this long line applied to ALL car owners. I explained that the line was ridiculously long, I had an appointment and should not have to wait, and asked to make an appointment for next week, with a loaner car. I then found out I did not have the "loaner package." There was no record of our promised free loaner service. Fortunately, Brian, their excellent service manager, intervened. We now have our free loaner service! I highly recommend their service department. Just buy the car elsewhere. I must add that in addition to the loaner scam, we received terrible customer service from our salesperson. He initially promised our car within two days. We put down our deposit. We did not hear from him. I called him on day three. He did not call back. I called on day four and got him on the phone. He said he would have our car soon - was having trouble finding our color. I said we would gladly settle for another color, just wanted the car now. He refused. Two weeks later, it finally arrived. Oops, wrong interior color. We patiently waited again. He eventually called and informed me of the date and time we were required to pick it up. The time was inconvenient for us, as it would require my husband to leave work very early. He became pushy and insisted we arrive at this time. He explained he needed to leave early that night - he leaves early that night every week. I asked that someone else assist us with the final papers. He stated this was not possible. We were unable to get to the dealership as early as he demanded. As a result, we were forced to wait two hours to obtain our car. Our salesperson reminded us that THIS WAS OUR FAULT, since we were unable to get to the dealership at the time he needed us to be there. We will never purchase a car from Madison Honda again. More

They played the typical car dealer game - have a seat, let me go talk to my manager. And this was with an email from another dealer they said they'd match that price. 'oh, he has to get the vin for the let me go talk to my manager. And this was with an email from another dealer they said they'd match that price. 'oh, he has to get the vin for the vehicle before we can start writing up the papers'. Then after 1 HOUR! oh, no , you aren't eligible for that low honda offered financing rate (that the sales guy confirmed in a phone call earlier and that's why we went to them). It was me, my wife and daughter - getting our daughter this, her first, car. Leading up to this visit, I joked / lamented with my daughter about the games that dealers play. As much as we knew what was going on, busy eating their snacks and surfing the web while they kept us waiting, keeping us waiting was just rude. I guess there's enough people that, after waiting all that long, say OK, we'll go with the higher financing rate. Not us. We left. We suggest you not shop here. What should have taken a fraction of the time, dragged on and we walked out when they start changing their story. If they didn't keep us waiting like that, we likely would have accepted the situation - we can easily pay cash, but if we can get .9% financing, we'd take it. Honda is offering $1000 off OR 0.9% financing. These guys said we could do both over the phone. Other dealers have said no. The sales guy was nice - Kyle, but leaving us there for an hour is just games. We figured if he's saying yes, we'd take the financing. If he said no before the 1 hour wait, we'd have stayed knowing we wouldn't get a better deal. WE'RE GOING ELSEWHERE. More

The place was great, and I would have given it all fives a couple years ago. Ever since they remodeled the place it went down hill. Maybe due to change in ownership or management. The people used to be v a couple years ago. Ever since they remodeled the place it went down hill. Maybe due to change in ownership or management. The people used to be very friendly and helpful, but the last couple of times I went there they were not. I used to go there for service for everything on both my civic and accord. They even fixed my catalytic converter on my accord "on warranty" when it had 105K miles; not sure what warrenty it was covered under but it was fixed for free and I even got a loaner for free. Before it could not have been better and I would not have dreamed of buying anything but a Honda and taking it there. Now it is no longer the case. I'm on the site looking for a new place to go. More