Mac Haik Ford Lincoln

Made an appointment for service/service was not completed/excuse given by employee was I wasn't here when order was made. No offer to complete service which was requested when appointment was made. completed/excuse given by employee was I wasn't here when order was made. No offer to complete service which was requested when appointment was made. And, by the way, still waited an hour for service to begin even though an appointment was made at least 2 weeks prior to visit. More

The staff are very personable and treat you like family. They take time to answer your questions. I have never experienced high pressure sales tactics. They take time to answer your questions. I have never experienced high pressure sales tactics. More

Excellent service at MacHaik for this vehicle safety/emissions inspection. Service staff rep (Sophie Rosa) was very professional and provided prompt attentions for this walk-in work. safety/emissions inspection. Service staff rep (Sophie Rosa) was very professional and provided prompt attentions for this walk-in work. More

Took Edge in because of recall and brake pedal being inconsistent. Wanted an oil change as well. Service advisor told us to go to Quick Lane instead. Told Quick Lane about recall, brake pedal and also inconsistent. Wanted an oil change as well. Service advisor told us to go to Quick Lane instead. Told Quick Lane about recall, brake pedal and also wanted The Works oil change that we get for $40. Also asked about spark plug change and was told it would be $340. When we picked up the car the service was summarized but nothing was said about the recall. When asked the service adviser said they failed to do that and we would need to bring it back. When we got home we realized thAt we were charge $56 for the Works And $405 for the spark plugs and $32.65 for environmental fees on the service. So not only were we charged $100 more than anticipated, the primary reason for dropping the car off was not even performed and we have to drop it off at another time. More

Service was very professional . The repairs explained satisfactorily and my vehicle returned to me ahead of the promised time frame. Very happy The repairs explained satisfactorily and my vehicle returned to me ahead of the promised time frame. Very happy More

It was an unplanned service to my warranty Escape Titanium Hybrid. Ford Covert could not help me and asked me to keep my vehicle for 2 weeks but MacHaik Ford could do it in less than 2 hours-same day Titanium Hybrid. Ford Covert could not help me and asked me to keep my vehicle for 2 weeks but MacHaik Ford could do it in less than 2 hours-same day: my car was serviced. Avoid Covert Ford. I will bring my business to MacHaik. More

Always doing a great work and good support from Sophia. More time waiting to get the service done. More time waiting to get the service done. More

Very pleasant, helpful staff and overall a smooth buying experience. The vehicle is in excellent condition, and is exactly as advertised. experience. The vehicle is in excellent condition, and is exactly as advertised. More

Our sales person David cueva fixed our problem we had and we were are very appreciative of what they did. we were are very appreciative of what they did. More

Mark Stepp is a trusted Service Writer who understands communication is key to customer success and he does it well. communication is key to customer success and he does it well. More