MINI of Rockland

This was my first contact with South Shore Mini. Very courteous staff and generally very professional. That said, picking up my new Mini took from 9 am to 5:45 pm, the last four hours of which were at t courteous staff and generally very professional. That said, picking up my new Mini took from 9 am to 5:45 pm, the last four hours of which were at the dealership. The delays were caused by lack of communication between my insurance company, the dealership, and the buyer. The delays could and should have been avoided. Other comments: When I opened the trunk for the first time, three of the four license plate screws fell out. The dealer gave us a pair of socks as a gift to a new Mini owner. Socks? Really? I've been given lots of dealer gifts through the years upon purchasing a car: Insulated coffee cups; bottles of wine on the driver's seat; road atlases; key fobs etc, but socks was a not to be forgotten first. I introduced myself to the Service Manager and was impressed, but was both disappointed and surprised that the Sales Manager avoided my efforts to say hello. Overall, my impression was that the dealership is quite competent but that the customer interface and communication could be improved. More

Great service department! The staff and manager were great at welcoming me and getting the service down quickly. Very clean and great service! Highly recommended! great at welcoming me and getting the service down quickly. Very clean and great service! Highly recommended! More

Ordered touch up paint for car 2 weeks before appt. , and even more absurd when I got there they told me they had it.upon checking out they didn’t even check to see if they had it.they never ordered.they say even more absurd when I got there they told me they had it.upon checking out they didn’t even check to see if they had it.they never ordered.they say they can’t even mail it to me.they haven’t even called me yet to apologize . Wouldn’t you think manager or someone would call.I spent over $1000.00 at appt. More

Very pleased with the the all around service. A very courteous, informative and professional staff. I would certainly recommend South Shore Mini to anyone I know who would consider purchasing a Mini Co courteous, informative and professional staff. I would certainly recommend South Shore Mini to anyone I know who would consider purchasing a Mini Cooper! More

Always great service. My car was washed,And they even Always great service. My car was washed, And they even washed my floor mats! Now that’s first class service! We returned our leased BMW to them and i Always great service. My car was washed, And they even washed my floor mats! Now that’s first class service! We returned our leased BMW to them and it was a smooth process. Will be getting our future cars from South Shore. More

Always right on the job! Keep up the great service! Great thanks to Kevin Cowden for his efforts! Thanks and I will see you again! thanks to Kevin Cowden for his efforts! Thanks and I will see you again! More

MINI South Shore is simply the best dealer in USA. Just get there and every expectation you may have will be exceeded. Only real professionals work there, my respect to such a competent Sales Team, great j get there and every expectation you may have will be exceeded. Only real professionals work there, my respect to such a competent Sales Team, great job Alex and Luigi. I spent 4 months looking for the right MINI from west to east coast and only MINi South Shore was able through their Professionals to offer me the perfect solution, within 24 hrs I was driving back home with best MINI in the area. More

The Service Team at South Shore MINI is top notch. They’re proactive, customer-focused and knowledgeable. This is a service center you can trust and will enjoy working with. They’re proactive, customer-focused and knowledgeable. This is a service center you can trust and will enjoy working with. More

South Shore MINI always goes above and beyond of expectations! Always clean and everyone is kind and professional! Thank you to Jason and Jeremy today! expectations! Always clean and everyone is kind and professional! Thank you to Jason and Jeremy today! More

Kevin in service was super friendly, efficient, knowledgeable and his communication was terrific throughout the service process.  The final bill was just what he said it would be and the work was c knowledgeable and his communication was terrific throughout the service process.  The final bill was just what he said it would be and the work was completed on time. And the on-line appointment scheduling worked perfectly. Thank you! More