MINI of Rockland

Very disappointed that my brake pads were not replaced under my extended warranty. They have 62,000 miles, are grinding and have corrosion. Also car was not washed as they have done in the past under my extended warranty. They have 62,000 miles, are grinding and have corrosion. Also car was not washed as they have done in the past More

First experience with this dealership. Everyone was friendly and knowledgeable. Answered all our questions and addressed every concern we had. Would visit and buy there again friendly and knowledgeable. Answered all our questions and addressed every concern we had. Would visit and buy there again More

Scheduled an 11:15 appointment for service online earlier in the week. Arrived at 11:00, checked in with service advisor Jackson Callahan. He explained what my car needed. Car taken in precisely at 11:15 and in the week. Arrived at 11:00, checked in with service advisor Jackson Callahan. He explained what my car needed. Car taken in precisely at 11:15 and serviced immediately. Service staff were excellent. Waiting area very clean and comfortable. Well done. More

I travel 5 hours to enjoy the service at South Shore Mini. Their personal care has always demonstrated their commitment to me as a customer. Mini. Their personal care has always demonstrated their commitment to me as a customer. More

This was my first contact with South Shore Mini. Very courteous staff and generally very professional. That said, picking up my new Mini took from 9 am to 5:45 pm, the last four hours of which were at t courteous staff and generally very professional. That said, picking up my new Mini took from 9 am to 5:45 pm, the last four hours of which were at the dealership. The delays were caused by lack of communication between my insurance company, the dealership, and the buyer. The delays could and should have been avoided. Other comments: When I opened the trunk for the first time, three of the four license plate screws fell out. The dealer gave us a pair of socks as a gift to a new Mini owner. Socks? Really? I've been given lots of dealer gifts through the years upon purchasing a car: Insulated coffee cups; bottles of wine on the driver's seat; road atlases; key fobs etc, but socks was a not to be forgotten first. I introduced myself to the Service Manager and was impressed, but was both disappointed and surprised that the Sales Manager avoided my efforts to say hello. Overall, my impression was that the dealership is quite competent but that the customer interface and communication could be improved. More

Great service department! The staff and manager were great at welcoming me and getting the service down quickly. Very clean and great service! Highly recommended! great at welcoming me and getting the service down quickly. Very clean and great service! Highly recommended! More

Ordered touch up paint for car 2 weeks before appt. , and even more absurd when I got there they told me they had it.upon checking out they didn’t even check to see if they had it.they never ordered.they say even more absurd when I got there they told me they had it.upon checking out they didn’t even check to see if they had it.they never ordered.they say they can’t even mail it to me.they haven’t even called me yet to apologize . Wouldn’t you think manager or someone would call.I spent over $1000.00 at appt. More

Very pleased with the the all around service. A very courteous, informative and professional staff. I would certainly recommend South Shore Mini to anyone I know who would consider purchasing a Mini Co courteous, informative and professional staff. I would certainly recommend South Shore Mini to anyone I know who would consider purchasing a Mini Cooper! More

Always great service. My car was washed,And they even Always great service. My car was washed, And they even washed my floor mats! Now that’s first class service! We returned our leased BMW to them and i Always great service. My car was washed, And they even washed my floor mats! Now that’s first class service! We returned our leased BMW to them and it was a smooth process. Will be getting our future cars from South Shore. More

Always right on the job! Keep up the great service! Great thanks to Kevin Cowden for his efforts! Thanks and I will see you again! thanks to Kevin Cowden for his efforts! Thanks and I will see you again! More