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MINI of Rockland

Rockland, MA

4.8
336 Reviews

1040 Hingham Street

Rockland, MA

02370

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Showing 336 reviews

June 06, 2023

Friendly staff, quick and easy check in and check out. Service was thorough and efficient. More

by Sarahaly7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 10, 2023 -

MINI of Rockland responded

We are very happy to have provided you with such a positive experience!

June 01, 2023

People super polite. But the Service guys need to develop better customer follow up skills. Over course of repair to my vehicle I found it difficult to get responses and More

by kend140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb— phone
Jun 08, 2023 -

MINI of Rockland responded

I appreciate the positive feedback and am sorry we have been hard to reach or respond. If you would like to further discuss let me know. Thank you for taking the time to share your experience. Avery Trumbo General Manager 781.347.5758 atrumbo@SouthShoreBMW.com

May 31, 2023

Excellent service department! ! Efficient and prompt. Great communication throughout the process. Returned car to me in perfect order, including wash and vacuum. Car runs great. Hi More

by mellcuenin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery, Main contact, Ryan Sullivan
Jun 05, 2023 -

MINI of Rockland responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 30, 2022

South Shore Mini Service always knocks it out of the park! Thanks Kevin for coordinating everything! I really value having a personal contact at the dealership! More

by Chris M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Cowden
Jul 01, 2022 -

MINI of Rockland responded

Thank you for your kind words for our staff, we appreciate it!

June 18, 2022

The staff is nice, pleasant, and eager to help you with any issues. No serious complaints, but like any other dealership, they try to sell you expensive additional warranties without a clear explanation of More

by JB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaif Thompson
Jun 20, 2022 -

MINI of Rockland responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

April 18, 2022

South Shire Mini has consistently offered professionalism and thorough service support from the initial sale through all service requests. Highly recommended and regarded! Thank you SSM! More

by Chris M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Apr 19, 2022 -

MINI of Rockland responded

Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!

February 23, 2022

Repaired mini in a longer time than anticipated Good rental and Kevin was knowledgeable And sometimes didn’t call back that day More

by Pepshu74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Sullivan
Mar 01, 2022 -

MINI of Rockland responded

Thank you for the comments, we appreciate the positive ones and experience you had and will try to do better with our method of follow-up and contacting you in the future. Thank you for the feedback, as we are always trying to improve Avery Trumbo General Manager

November 15, 2021

This dealership was a good dealership to do business! I had a wonderful sales man named Kaif who was very helpful in every step of the way from beginning to end. He was very patient, kind, and took his tim More

by Anofia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaif
Nov 15, 2021 -

MINI of Rockland responded

We're glad we could make your first-ever Mini Cooper purchase such a success! Thank you for the wonderful review and for trusting South Shore MINI with your business - we hope to see you again down the road! Enjoy!

October 15, 2021

Professional work done, for a cost a little less than originally quoted. Kevin in service is great to work with. More

by Wfohey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 15, 2021 -

MINI of Rockland responded

Thanks for the wonderful review of South Shore MINI! We're pleased that our team was professional and that Kevin was great to work with.

September 30, 2021

I worked with Luigi, Scott and Evo in person at the dealership. They gave me a great trade in on my old Mini. Warren Cullmer spent a lot of time with us after the sale explaining all the features. More

by dave@baystates.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luigi, Evo, Scott and Warren
Sep 30, 2021 -

MINI of Rockland responded

Dave, we're honored that we delivered the best car sales experience you've ever had! We'll be sure to share your review with our entire team so they can see how much their efforts meant to you. It was a pleasure to assist you, and we hope you'll think of South Shore MINI again next time you require automotive care!

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