MINI of Rockland

Made an appointment for 8am on a Saturday almost 10 days in advance with a planned drop off the night before after business hours. Was assured that I could drop the car and leave the keys in the drop box an in advance with a planned drop off the night before after business hours. Was assured that I could drop the car and leave the keys in the drop box and technicians would get the vehicle first thing for my 8am appointment. The recalibration for my new windshield was only supposed to be two hours. After 2 1/2 hours, I called to check the status and was told the valets were just now bringing it in for service. 20 minutes later George called to tell me that I had to pay for it because he couldn’t reach anyone at my insurance company to verify payment, even though I left an insurance reference number. You’ve had over a week to verify this information, yet you wait until the day of, on the weekend to tell me this and get reimbursed by my insurance company. Now I have to seek another ride later in the day because my estimated completion time has changed and George can’t give me an estimated time of completion. Over 3 hours later I get the email to pay online and gave instructions to lock my keys in the car and leave it outside the gate for my ride would not be available until after service dept closure. Totally unacceptable and unprofessional. You shouldn’t make promises you can’t keep and should make more of an effort to get the paperwork and insurance verification when the appointment is made. Laziness and lack of initiative is no excuse when it comes to customer satisfaction. You’ve made it even easier to bolster my negative attitude towards using dealers’ service departments for anything !! More

Mary was extremely helpful, patient and understood what I was looking for in a mini. She let me take my time, do more than 1 test drives with a few cars. Returned my calls, responded to my emails in a timely was looking for in a mini. She let me take my time, do more than 1 test drives with a few cars. Returned my calls, responded to my emails in a timely manner. She directed me to the other people i needed to connect with. Working with her was great. More

My service appointment went smoothly and I was pleased that I was offered a loaner car so that there was no wait. That’s great service! that I was offered a loaner car so that there was no wait. That’s great service! More

I’ve been coming to Mini of Rockland for 5 years and they have been fantastic! Amazing communication, mechanics and customer service! have been fantastic! Amazing communication, mechanics and customer service! More

The staff were very friendly, extremely informative and the servicing was taken care of efficiently. the servicing was taken care of efficiently. More

Excellent service. Extremely helpful and kind staff. Very clean dealership. Knowledgeable staff who takes time to explain Extremely helpful and kind staff. Very clean dealership. Knowledgeable staff who takes time to explain More

They were prompt in taking the car in and the service was done to a very high standard. done to a very high standard. More

Super friendly, helpful and accommodating! Refreshing in today’s world where most people are rushed and lack sincerity. Refreshing in today’s world where most people are rushed and lack sincerity. More

The staff is always helpful, knowledgeable, and kind. They always have an answer to any question. They always have an answer to any question. More