MINI of Portland

While the mini dealership quoted me $650 above other quotations for my repair, I still chose to go with them based on the complimentary loaner vehicle. My service advisor was curt and unfriendly through quotations for my repair, I still chose to go with them based on the complimentary loaner vehicle. My service advisor was curt and unfriendly throughout the entire process and even though I expressed the above information to him, at the end of my visit he forgot I needed the loaner, although I’d heard another service advisor near me offer a complimentary vehicle to his surprise and delight. Not only did I have to ask for one, I had to ask twice to a “service” advisor that seemed annoyed with his job to r entire time. I also pointed out a sticker that had been placed on my windshield by a previous service tech at the Mini Dealership which indicated my Mini was 10 years old, and I was a part of a “club” of sorts and that sticker would grant me 10% off service. Not only did he not honor this request, it seemed the only time he was joyful was in telling me he couldn’t honor that request because the dealership was under new management. That’s ok. It just seemed like he liked to disappoint in that moment. All in all, I’d like get future repairs done at small shops specializing in BMW/ Mini Repairs. The 2021 loaner (very nice) was mot worth the customer service and surcharge. More

Friendly staff, and repairs and service were timely. I was pleased with the requested detailing and will continue to use Mini of Portland for service. was pleased with the requested detailing and will continue to use Mini of Portland for service. More

Ingrid was awesome to work with. She was helpful and a good communicator. Appreciated the service and help getting our car in for a quick appointment. good communicator. Appreciated the service and help getting our car in for a quick appointment. More

Mostly good service. Gave me a Countryman loaner, which I asked for, since I’m considering as a next car. Thanks. Very expensive windshield wipers that streak. I don’t know people’s names asked for, since I’m considering as a next car. Thanks. Very expensive windshield wipers that streak. I don’t know people’s names More

I will not buy a mini ever again. The service at mini cooper in Portland is one of the worst in the state. 3 times I had to bring in my car for service and each time its more money then they quoted and cooper in Portland is one of the worst in the state. 3 times I had to bring in my car for service and each time its more money then they quoted and they always return my car dirtier then I gave it to them. More

Great experience. Always wishing I had gotten a cheaper deal, but overall it was a smooth afternoon there! ☺️ I would certainly recommend them to anyone. deal, but overall it was a smooth afternoon there! ☺️ I would certainly recommend them to anyone. More

My service was great, had a loaner vehicle clean in good condition. My cars service was well informed and new information distribution made me feel part of the crew fixing it. condition. My cars service was well informed and new information distribution made me feel part of the crew fixing it. More

I am very happy with the service I recently received through Mini of Portland. The service center staff is friendly and professional. Thank you so much. through Mini of Portland. The service center staff is friendly and professional. Thank you so much. More

Well this is 2020 and after having my car stolen things just weren’t falling into place and a few things weren’t the way I would have liked them to be. But in the end, Mini Cooper made it all perfect and I just weren’t falling into place and a few things weren’t the way I would have liked them to be. But in the end, Mini Cooper made it all perfect and I walked away with a car I love and a smile on my face. If it’s not right, they do their best to make it so. More