MINI of Madison

Eddie was great to work with and really helped me find the perfect car. He gave me a thorough run through of how the car worked before I took it off the lot. Great job Eddie! Would definitely recommend hi the perfect car. He gave me a thorough run through of how the car worked before I took it off the lot. Great job Eddie! Would definitely recommend him to others in the future. More

I had a great time and the customer service was the best I have ever had Eddie was very friendly and was superb and was super hopeful. Eddie and Casey helpped me stay in my price range and helpped break dow I have ever had Eddie was very friendly and was superb and was super hopeful. Eddie and Casey helpped me stay in my price range and helpped break down payments. The price was amazing and I would highly recommend mini of madison. More

Took my 2008 Mini in for service work. While there went for a test drive in a similar 2012 Mini, with Kyle. Ended up jacking up my license plates & replacing everything inbetween, except the floor mats. for a test drive in a similar 2012 Mini, with Kyle. Ended up jacking up my license plates & replacing everything inbetween, except the floor mats. Kyle was a pleasure to work with. I'd give a top notch rating to Keith M. in the service dept., also. Keith is a very pleasant/congenial person, and very forthcoming with technical information. I learned a lot in my conversations with him, and he should get equal credit for my decision to buy. More

Eddie is one of the best sales professionals in the car business I have dealt with in over 30 years of buying automobiles from minivans to Beemers. He is very engaging, fun, and super knowledgeable about business I have dealt with in over 30 years of buying automobiles from minivans to Beemers. He is very engaging, fun, and super knowledgeable about the brand. I thought his service was so outstanding I bought him a restaurant coupon so that should say it all. I am a loyal customer now and recommend MINI of Madison to friends and colleagues and Eddie specifically....Bob Morris More

Kudos to Mini of Madison and their well trained, professional staff. I have already told many people of my great experience with your dealership. Folks are anxious to hear the why's and how's of my professional staff. I have already told many people of my great experience with your dealership. Folks are anxious to hear the why's and how's of my Mini. I tell them that I have had an secret love for these cute cars for some time, but honestly the day we drove around Madison looking for new possibilities to replace my car, I never dreamt we'd actuallly buy a Mini. We just stopped in to sit in one of the convertibles for fun. That's when Eddie Arb intrigued us with his knowledge of the vehicles, his wonderful personality, his aim to fulfill our needs in a vehicle, and most of all his very own passion for the Minis. NO PRESSURE. Loved that! He stayed late so that we could test drive and welcomed us back on other days to test drive more. We were very pleased to discover the Countryman and are thrilled with it. From beginning to end the both Eddie and Deleena made our trade and purchase a very good experience. Service, service, service! Thank you a million, Susan Merklein More

Everyone is really helpful and very willing to help. They get things done in a timely manner also. I would definitely recommend this dealership to friends. They get things done in a timely manner also. I would definitely recommend this dealership to friends. More

Kyle Fetters was my salesperson, and I cannot say enough good things about him. He made this buying experience a real pleasure! Because I am a couple hours away from the dealer I had to relay on Kyle to gi good things about him. He made this buying experience a real pleasure! Because I am a couple hours away from the dealer I had to relay on Kyle to give me honest interpretation of the condition of the vehicle. Once I saw the car I am happy to say there were no surprises. I would buy another car from him! More

My wife and I live in an area which was equally distant from Mini of Madison, known as MOM, and another dealership in the Chicago suberbs. We are about 2 hours from both locations. We spent time at both from Mini of Madison, known as MOM, and another dealership in the Chicago suberbs. We are about 2 hours from both locations. We spent time at both asking multiple questions in each location. We felt that MOM a friendly environment. Everything felt relaxed and layed back while still making us feel important. They were flexible, helpful and willing to listen. While they gave us the information we needed, they never made us feel pressured. When the car arrived, they made sure is was ready in time to get the current financing special in under the deadline. This included getting all of our dealer location add-ons done, a couple of last minute accesories ordered and staying open past closing time in order to make it convienent for us to pick it up. They also followed up with emails and phone calls to make sure everything was going well after the conclusion of the sale. Both dealerships were very close in price, so the environment and people were the deciding factor. The only drawback is the lack of Saturday hours for the maintance department like the suburan dealership, but we decided that wasn't enough to shift us towards Chicago. More

I had an awesom experience w/ Kyle Fetters the weekend before the 2012 Memorial Day weekend I stopped in the Zimbrick Mini of Madison to test drive a Mini Cooper Countryman. Kyle took me out on a test dri before the 2012 Memorial Day weekend I stopped in the Zimbrick Mini of Madison to test drive a Mini Cooper Countryman. Kyle took me out on a test drive and I had an awesome experience w/ this test drive. Kyle covered the ins and outs of all of the basic controls while on the test drive. After completing the test drive I asked Kyle to see the inventory of Countryman's Zimbrick had in stock. I found a delightfuly loaded 2012 Countryman on the lot and Kyle and I began the work for a purchase of this particular Countryman. Kyle was great to work with, he has a great personal knowledge of the Cooper brand, and covered all of the details of a trade. As fate would have it, I had a change of mind on the trade in I was going to make for the Cooper. Kyle was very good w/ his communication both w/ emails and via cell phone, I provided a challenge for Kyle to say the least, and Kyle met my challenge head on w/ great flexibility and resolve. I worked w/ Chuck Ebbs who was very friendly and a great person to work w/ on the different trade-in vehicle I had and was treated more than fairly w/ a trade-in price and terms were met for all amounts for the price of the new Countryman and trade-in. I worked w/ Shawn Ennis who is also very knowledgable w/ Mini Accessory parts, I was able to get a few add on accessories w/ Shawns personal assistance.Working w/ Daleena on the financing and additional options Mini had to offer was an awesome experience. Daleena is a very knowledgable and personal person w/ a great sense of superb customer service, Daleena provided additional information regarding other programs Mini offered on new car sales, I was able to purchase two additional options for extended service and a Zxylon paint protection package as well w/ the assistance of Daleena's knowledge and support. Kyle, Chuck and Shawn also fit into the category of keeping the customer completely satisfied w/ their knowledge and sense of superb customer service. I am very satisfied w/ the purchase of an 2012 Mini Countryman, thank you to all staff at Mini of Madison for your superb assistance. More

This is a great dealership, and Kyle and Daleena were both very helpful and friendly. I actually live in a different city, but stopped in at Mini of Madison one day to look at another car that they had o both very helpful and friendly. I actually live in a different city, but stopped in at Mini of Madison one day to look at another car that they had on their lot ... no appointment, just based on something I saw on their website. Kyle walked out and struck up a conversation in a pleasant fashion. He answered my questions, and artfully brought in his manager to answer a couple of questions he didn't know the answer to. In contrast, the Mini dealer closer to my home had been rather standoffish and unhelpful. After some continued conversations, I decided to make the drive to Madison a few more times to make this purchase. Kyle also did well on the telephone and e-mail. I guess I shouldn't be surprised by the service here, since Mini of Madison is a Zimbrick dealer (my wife and I had bought 2 cars previously from Zimbrick dealers and were always impressed by their customer service). Anyway, Daleena was brought in at one point to go over the possibilities of a lease versus purchase. In that meeting she did the usual conversation about extended warranties and protection stuff, but it ended up coming off as useful and informative, as opposed to annoying like those conversations usually are. I was charmed by all of the employees, who seemed enthusiastic and friendly - even the parts guy was nice. I would definitely return to this dealer, and recommend it to others. More