MINI of Madison

This is the finest auto dealership I have EVER worked with!! They treat me like family. The quality of workmanship performed by Keith McGarvey on my Mini Cooper S is at the highest level I have ever expe with!! They treat me like family. The quality of workmanship performed by Keith McGarvey on my Mini Cooper S is at the highest level I have ever experienced!! I have a 2010 Mini and I have had 29 accessories added to the car (most of which have been John Cooper Works). All of the work on the car I have requested be performed by Mr. McGarvey. Brett Porter has done yeoman service to me in obtaining difficult accessories and treating me very fairly with pricing. Without his diligence I would never have obtaining my John Cooper Works Tuning Kit!!Phil Keller is always a pleasure to speak with when I need service for my Mimi. And finally, MS. Alicia Stevenson the person from whom I purchased my Mini on July 15th 2010. Alicia has always been VERY helpful in answering all my questions concerning my Mini. She has gone out of her way following the sale to help me with accessories added to the car. I value her honest opinion about the many changes I have made to my car. More

a 'non-pressure' sale experience. Basically that sums it all up. I needed to replace my winter car and made the rounds through the dealerships. All the dealerships were wanting to make a sale, but there w all up. I needed to replace my winter car and made the rounds through the dealerships. All the dealerships were wanting to make a sale, but there was just something about the environment, the attitude, and the methodology when I was at the Mini dealership that made my final decision. Working with Alicia was very low key and actually fun, it made the experience, well, not like buying a car. Here are some of the ways that it was different. She asked why I was looking and what I was looking for and progressed from there. I was shown both used, new, and newer versions with no pressure to a particular car. Besides just taking me for test drives, she explained the differences between the models and the differences between used, past (2010) and current (2011) production models. I was never pushed into purchasing something more than I wanted and I was able to use the features myself to see if it would fit my needs. Alicia answered my questions I sent via e-mail and when I had decided on what I wanted, she took the time to see if there was a match in the inventory. She was patient and attentive with every visit during this process and actually found my new car as it was crossing the great pond to the USA. As I said before, it was a different experience and I would highly recommend Alicia Stevenson when you go. Not only is the attitude different, but the fact that there was never a deterrent word spoken when we talked about the other cars I was test driving, just facts about the Mini's and what they had to offer. As I stated before, it was pressure free. More

I had been waiting for the Madison Mini dealership to open for a while so I was quite excited when I finally got the chance to go in and shop. I was impressed with the look of the showroom and the friend open for a while so I was quite excited when I finally got the chance to go in and shop. I was impressed with the look of the showroom and the friendliness of the staff. I had actually called before I stopped and asked some questions regarding cars I was interested in and was helped by Alicia. She was very helpful so I made an appointment to come in and see her later that day. Alicia was very friendly and took the time to show me around the dealership while she found out what I was looking for in a new car. I was not prepared to make a final decision that day but Alicia kept in touch with me over the next couple of weeks until I was ready to come in and finalize a deal on a new car. I found Alicia to be very friendly and patient and have already recommended her and the dealership to a couple of friends who were looking for a new car. More

Buying a car should always be this fun! The process was smooth and everyone was helpful. My Salesperson, Alicia was able to answer all my questions about the car, gave me good information and made the dec smooth and everyone was helpful. My Salesperson, Alicia was able to answer all my questions about the car, gave me good information and made the decision easy. This transaction more about fun than pressure. I have already been telling my friends to "go see Alicia and drive a MINI." I had a great experience!! More

Also, the MINI's service advisor (Phil Keller) is very kind and knows a lot of information of vehicle. My vehicle is not made by the MINI (I purchased the used car made by Nissan at this dealership). They kind and knows a lot of information of vehicle. My vehicle is not made by the MINI (I purchased the used car made by Nissan at this dealership). They contacted the Nissan and fixed my transmission. In addition, The service advisor told me how to take care of it in the winter according to his own experience. I feel like I will take my vehicle to have further services at MINI of Madison. More

I purchased a new Mini through the Madison Dealership. My sales person (Alicia) was great. I was a little nervous not having purchased a new vehicle in several years, but with Alicia's help it was a very rew sales person (Alicia) was great. I was a little nervous not having purchased a new vehicle in several years, but with Alicia's help it was a very rewarding experience. She was very patient with me even after I changed my mind several times on what vehicle I wanted. She took the time to pull two vehicles out to have them side by side so I was able to see the differences between them. She was very knowledgeable about the features and options available to me. More

I'm really happy with my sales experience and my mini cooper. all my questions were answered and even ones I didn't think of. The sales experience was never pushy and Alicia strived to get me what I want cooper. all my questions were answered and even ones I didn't think of. The sales experience was never pushy and Alicia strived to get me what I wanted in a mini. I would definitely recommend her! More

I was given a great experience. MINI of Madison hit the nail on the head. My questions were answered. I love the atmosphere that is MINI. The staff is fantastic. No pressure, just prfessional and kind. nail on the head. My questions were answered. I love the atmosphere that is MINI. The staff is fantastic. No pressure, just prfessional and kind. I feel I got the best deal and as a first time buyer... I'd do it again. Thank You! More

Greeted immediately upon walking in door. Waited 5-10 Greeted immediately upon walking in door. Waited 5-10 minutes for a sales person (although the store at the time wasn't busy at all). Met with a Greeted immediately upon walking in door. Waited 5-10 minutes for a sales person (although the store at the time wasn't busy at all). Met with a sales person. Test drove the car we were interested in. Expressed enough interest to price a new Mini. Worked through that laborious task. Then, said we had a trade in. It was a manufacturer and model that Zimbrick sells. 45 minutes later after waiting and waiting and waiting, they low ball a used trade in price that is absolutely a slap in the face. They would have made $6000 on the trade. I said no thanks and was pressured into providing a number that would make me happy. I told the sales person I did not want to, but eventually did. I was called back and told "good news!" They had matched my price. Well, during that time, I had done enough research to find out the number I provided was WAY too low and I told her that. She promised to do further research and call back as soon as she had done some additional research. Six days later, no call or message. Sorry, but if you don't want my business, that's fine. I can go somewhere else that will be happy to take my money for a new car. Furthermore, she knew that we frequently buy new cars, so she also screwed up a long term customer relationship. Now, I'm soured on Zimbrick entirely -- it's unfortunate that Zimbrick has a LOT of car dealers in the area. We've bought 4 new cars from Zimbrick, and had trouble with them in the past at other dealerships they own .... Not recommended. Also -- since the car is a Mini, you may have trouble with maintenance work if you don't continue to live near a Mini dealer, as warranty work can only be done at Mini dealers. There aren't very many of them. More

Another great experience at Zimbrick. Kevin is great to work with,buying our Mini was very enjoyable and painfree. We will highly recommend Zimbrick, Kevin Campbell and Mgr. Chuck Ebbs. The dealership has work with,buying our Mini was very enjoyable and painfree. We will highly recommend Zimbrick, Kevin Campbell and Mgr. Chuck Ebbs. The dealership has an excellent selection in stock and very competitive pricing. More